Key Account Manager

Company Description

Serturner partners with healthcare organizations to enhance operational efficiency, control costs, and improve service quality. We are committed to strengthening healthcare systems by delivering innovative solutions and tailored strategies. At Serturner, we value collaboration, integrity, and excellence in our work. To learn more about career opportunities or our services, please visit serturner.com. Join us in shaping the future of healthcare.

Role Description

This is a full-time Key Account Manager role based in Mumbai. The Key Account Manager will oversee and nurture relationships with key clients, increase current volumes, acquire new customers, and ensure optimal customer satisfaction. The role will also involve aligning client needs with the company's strategic goals and coordinating with internal teams to meet key account objectives.

Qualifications

• Build and maintain long-term strategic relationships with key decision-makers
• Identify upcoming budgets, health programs, and other opportunities for medicines, diagnostics, consumables, and medical equipment.
• Lead end-to-end sales cycles: from opportunity identification → solution → technical & commercial proposals → negotiations → contract closure → post-order coordination.
• Achieve and exceed quarterly and annual revenue targets for the assigned portfolio.
• Proven ability to deliver excellent Customer Service to key clients
• Excellent communication and interpersonal skills

• 5-8 years of experience in institutional sales of pharmaceuticals, medical devices, diagnostics, or consumables.
• Excellent relationship-building, negotiation, and presentation skills.
• Proven track record of closing mid-large-value with corporate/institutional customers
• Bachelor’s degree is required; MBA or degree in Pharmacy/Life Sciences is preferred.