Key Account Manager

Selloship Services Pvt. Ltd. is a technology-driven shipping aggregator transforming the logistics landscape for businesses. We simplify shipping by integrating leading courier partners under a single platform, offering efficient, reliable, and cost-effective solutions to e-commerce and B2C clients.  *Job Summary* We are seeking a proactive and detail-oriented KAM Support Executive to assist our Key Account Management team. This role demands strong Excel skills, excellent communication, and the ability to coordinate with vendors and internal stakeholders to ensure seamless operational execution and account satisfaction.  *Key Responsibilities* * Assist Key Account Managers in handling day-to-day client requirements and operational coordination. * Maintain and update data reports using advanced Excel functions (VLOOKUP, Pivot Tables, etc.). * Draft professional emails and communicate effectively with clients, courier partners, and internal departments. * Coordinate with vendors and logistics partners for issue resolution, pickups, delivery concerns, and escalation handling. * Support in onboarding new clients and ensuring all necessary documentation and systems are updated. * Maintain records of client interactions, transactions, and support activities for reporting and analysis. * Monitor account health metrics and assist in performance tracking. * Follow up on service-level agreements (SLAs) and ensure timelines are adhered to. --- Required Skills & Qualifications* * Bachelor's degree in any discipline (preferred: Business, Logistics, or related field). * Proficiency in *Microsoft Excel* (Advanced level – formulas, charts, dashboards). * Strong *written and verbal communication skills*. * Ability to draft clear, concise, and professional emails. * Basic knowledge of logistics, shipping, or e-commerce operations is a plus. * Excellent time management and multitasking abilities. * Team player with a solution-oriented approach.  *Preferred Experience* * 1–3 years in customer support, account management, or logistics operations. * Familiarity with CRM tools, shipping platforms, or ERP systems is a plus.  *What We Offer* * Opportunity to grow with a fast-scaling tech-logistics company * Exposure to dynamic client handling and logistics operations * Collaborative and supportive work environment * Learning and development opportunities