Key Responsibilities Call customers for undelivered shipments to confirm availability and address-related issues. Update and process NDR status in the system based on customer inputs. Coordinate with delivery partners to arrange redelivery as per customer convenience. Resolve customer queries and complaints related to non-delivery. Maintain accurate records of calls, resolutions, and follow-ups. Escalate issues to the appropriate team if needed for quick resolution. Achieve daily/weekly targets for call volume and resolution rates.
lead generation & qualifying the leads
social media handler
Key Responsibilities Serve as the primary point of contact for key clients, understanding their shipping needs and business objectives. Maintain and grow long-term relationships with assigned accounts. Onboard new key accounts, ensuring smooth integration with Selloship’s services. Develop customized logistics and shipping strategies to optimize client satisfaction and performance. Monitor client usage, performance metrics, and operational issues; proactively address and resolve them. Coordinate with operations, tech, and customer support teams to ensure service delivery excellence. Upsell new features, services, and courier options to existing accounts. Prepare and present regular account reviews and performance reports. Identify new opportunities within existing clients for expansion and referrals. Gather feedback to help enhance product offerings and service levels.
Key Responsibilities Serve as the primary point of contact for key clients, understanding their shipping needs and business objectives. Maintain and grow long-term relationships with assigned accounts. Onboard new key accounts, ensuring smooth integration with Selloship’s services. Develop customized logistics and shipping strategies to optimize client satisfaction and performance. Monitor client usage, performance metrics, and operational issues; proactively address and resolve them. Coordinate with operations, tech, and customer support teams to ensure service delivery excellence. Upsell new features, services, and courier options to existing accounts. Prepare and present regular account reviews and performance reports. Identify new opportunities within existing clients for expansion and referrals. Gather feedback to help enhance product offerings and service levels.
Selloship Services Pvt. Ltd. is a technology-driven shipping aggregator transforming the logistics landscape for businesses. We simplify shipping by integrating leading courier partners under a single platform, offering efficient, reliable, and cost-effective solutions to e-commerce and B2C clients. *Job Summary* We are seeking a proactive and detail-oriented KAM Support Executive to assist our Key Account Management team. This role demands strong Excel skills, excellent communication, and the ability to coordinate with vendors and internal stakeholders to ensure seamless operational execution and account satisfaction. *Key Responsibilities* * Assist Key Account Managers in handling day-to-day client requirements and operational coordination. * Maintain and update data reports using advanced Excel functions (VLOOKUP, Pivot Tables, etc.). * Draft professional emails and communicate effectively with clients, courier partners, and internal departments. * Coordinate with vendors and logistics partners for issue resolution, pickups, delivery concerns, and escalation handling. * Support in onboarding new clients and ensuring all necessary documentation and systems are updated. * Maintain records of client interactions, transactions, and support activities for reporting and analysis. * Monitor account health metrics and assist in performance tracking. * Follow up on service-level agreements (SLAs) and ensure timelines are adhered to. --- Required Skills & Qualifications* * Bachelor's degree in any discipline (preferred: Business, Logistics, or related field). * Proficiency in *Microsoft Excel* (Advanced level – formulas, charts, dashboards). * Strong *written and verbal communication skills*. * Ability to draft clear, concise, and professional emails. * Basic knowledge of logistics, shipping, or e-commerce operations is a plus. * Excellent time management and multitasking abilities. * Team player with a solution-oriented approach. *Preferred Experience* * 1–3 years in customer support, account management, or logistics operations. * Familiarity with CRM tools, shipping platforms, or ERP systems is a plus. *What We Offer* * Opportunity to grow with a fast-scaling tech-logistics company * Exposure to dynamic client handling and logistics operations * Collaborative and supportive work environment * Learning and development opportunities
Selloship Services Pvt Ltd is looking for a driven and results-oriented Inside Sales Specialist to join our team. The ideal candidate will be a proactive communicator with a passion for building relationships and a strong understanding of the sales process. Responsibilities: Generate new business leads and identify potential customers through research, cold calling, and email campaigns. Conduct product demonstrations and presentations to prospective clients. Manage a pipeline of leads and move them through the sales funnel. Negotiate and close deals to meet and exceed sales targets. Maintain strong relationships with clients to ensure customer satisfaction and encourage repeat business. Collaborate with the sales and marketing teams to develop effective sales strategies. Qualifications: Proven experience in an inside sales or business development role. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Excellent negotiation and problem-solving abilities. Familiarity with CRM software and sales tools. A strong desire to achieve and surpass goals. If you are a motivated individual with a knack for sales and a desire to grow, we encourage you to apply. Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Life insurance Education: Bachelor's (Preferred) Experience: Lead generation: 1 year (Preferred) Customer acquisition: 1 year (Preferred) Language: English (Preferred) Location: Adajan, Surat, Gujarat (Preferred) Work Location: In person Speak with the employer +91 9773471901
connect with our clients & inform them about our company service good communication knowledge of basic computer
Position: Enterprise Key Account Manager (KAM) Location: Surat, Gujarat Company: Selloship Services Pvt. Ltd. Role Overview The Enterprise Key Account Manager is a strategic, senior sales role responsible for managing and growing relationships with Selloships largest and most critical enterprise clients in the Surat region. This role requires a blend of sales acumen, strategic planning, and relationship management to drive long-term value and significant revenue growth from key accounts. Major Roles & Responsibilities 1. Strategic Account Management & Growth Relationship Ownership: Serve as the primary point of contact and trusted advisor for a portfolio of high-value, enterprise-level clients in Surat. Strategic Planning: Develop and execute comprehensive Key Account Plans focused on penetration, retention, and maximum revenue growth (upselling and cross-selling) within assigned accounts. Target Achievement: Meet and exceed assigned sales quotas and strategic account objectives on a consistent basis. 2. Sales Execution & Business Development Solution Selling: Proactively identify client needs and pain points to propose and sell Selloships integrated solutions and services. Negotiation & Closing: Lead contract negotiations, ensuring profitable terms and long-term commitment from enterprise clients. Pipeline Management: Manage and maintain a robust sales pipeline, accurately forecasting business closures and tracking progress using the CRM system. 3. Internal & External Coordination Client Advocacy: Act as the voice of the client internally, coordinating with Product, Operations, and Finance teams to ensure seamless service delivery and resolution of high-priority issues. Market Insight: Stay continuously informed on industry trends, competitor activities, and enterprise client business strategies in the Surat market. Qualifications Education: Bachelors degree in Business, Marketing, or a related field. Experience: 1-3 years of proven experience in Key Account Management or Enterprise Sales , preferably within the logistics, technology, or B2B service sector. Skills: Exceptional communication, presentation, and negotiation skills. Must possess a deep understanding of the Surat business ecosystem.
Responsibilities: * Manage key accounts, drive revenue growth & retention * Collaborate with sales team on strategic planning & execution * Ensure customer satisfaction through proactive support Health insurance Provident fund