Key Account Manager

Job Description (JD)

We are seeking a proactive and analytical Key Account Manager (KAM) to manage and grow

brand partnerships across leading E-Commerce and Quick Commerce platforms. The KAM will

act as the central point of contact, ensuring smooth onboarding, catalog finalization, pricing,

promotions, advertising support, inventory health, and sales growth. The role requires strong

stakeholder management, analytical acumen, and cross-functional collaboration to deliver

consistent business outcomes.

Key Responsibilities

 Manage daily sales tracking, AMS (Amazon Marketing Services) spends, and inventory

for assigned brands.

 Maintain dashboards and share actionable insights with internal teams.

 Finalize catalog SKUs at the time of onboarding and ensure listings are optimized.

 Support pricing and promotional planning.

 Collaborate with AMS team for advertising strategy and ensure organic visibility with

marketplaces.

 Conduct weekly reviews with internal team on performance.

 Prepare cost of goods sold (CCOGS) workings and align with Senior Manager for

approvals.

 Plan new launches and sales events with catalogue & AMS teams.

 Conduct inventory health reviews twice weekly and align liquidation actions.

 Resolve listing issues/escalations in coordination with catalogue/onboarding team.

Qualifications & Skills

 3–6 years of experience in Key Account Management, preferably in E-Commerce/Quick

Commerce.

 Strong knowledge of marketplace operations (Amazon, Flipkart, Blinkit, Swiggy

Instamart, Zepto, etc.).

 Excellent negotiation and stakeholder management skills.

 Proficiency in Excel/Google Sheets; experience with dashboarding tools preferred.

 Analytical mindset with ability to convert data into actionable insights.

 Strong communication and problem-solving skills.

 Bachelor’s degree required; MBA preferred.

Key Result Areas (KRA) with Weightages

KRA KPI / Measurement Weightage

1. Sales Performance & Revenue

Growth

- % Achievement of monthly/quarterly

sales targets

- Growth vs. previous period

60%

2. Commercials & Profitability

- Margin adherence & approvals

- Accuracy of CCOGS workings

- On-time closure of pricing & promotions

10%

3. Advertising & Visibility (AMS &

Organic)

- Execution of AMS plans with AMS team

- Organic/Category visibility improvement

- ROI on AMS spends

10%

4. Inventory Health Management

- % UHI (Unhealthy Inventory) reduction

- Forecast accuracy & stock availability

during events

- Twice-weekly reviews completed

12%

5. Brand/Seller Relationship

Management

- Quality of weekly reviews conducted

- Issue resolution turnaround time

- Brand/seller satisfaction feedback

-Product suggestions, portfolio

improvement

5%

6. Cross-functional Coordination &

Execution

- On-time new launches & event readiness

- % Completion of assigned actions in

trackers

- Collaboration with catalogue/AMS/ops

teams

3%

✅ Total = 100%

Detailed Roles & Responsibilities (R&R)

Sales & Business Growth

 Monitor and track daily sales, AMS spends, and inventory levels; highlight deviations

proactively.

 Work closely with Senior Manager to align on revenue targets and margin goals.

 Identify growth opportunities (new SKUs, event participation, promotions).

Commercials & Pricing

 Support margin discussions with MP team in coordination with Senior Manager.

 Prepare pricing & promotional support workings and ensure timely alignment.

 Prepare CCOGS workings for approvals and ensure accuracy of costing.

Catalogue & Onboarding Support

 Finalize catalog SKUs during brand onboarding.

 Coordinate with catalogue team to ensure timely and accurate listings.

 Resolve listing errors, suppression, or escalations in coordination with

onboarding/catalogue team.

Advertising & Visibility

 Plan AMS campaigns in collaboration with AMS team.

 Track campaign performance, ROI, and recommend optimization.

 Ensure organic visibility (keyword ranking, search share) is improved and maintained.

Inventory & Operations

 Conduct twice-weekly inventory health reviews (Tuesday & Friday).

 Flag slow-moving/Unhealthy Inventory (UHI) and coordinate liquidation plans.

 Ensure correct stock availability during events & new launches.

Performance Reviews & Reporting

 Maintain performance dashboards (sales, spend, inventory, margins).

 Share reports with internal leadership & MP partners regularly.

 Conduct weekly reviews – internal, brand, and seller – to discuss performance, issues,

and action plans.

Cross-functional Collaboration

 Work with catalogue, AMS, finance, and operations teams to ensure smooth execution.

 Align event readiness and launch timelines across functions.

 Serve as the first point of escalation for day-to-day brand/seller issues.