Key Account Manager

Job Title: Key Account Manager – Client Servicing

Location: Goa

Reports To: Director

About the Role

We're looking for a proactive Key Account Manager (Client Servicing) to manage key client relationships and ensure seamless delivery of branding projects. While you won’t be responsible for crafting brand strategy, you’ll be expected to understand strategic direction, represent it clearly to clients, and ensure internal teams are aligned on execution.

You’re the glue that holds the client-agency relationship together—organized, people-savvy, and always two steps ahead when it comes to timelines, briefs, and expectations.

Key Responsibilities

Client Relationship Management

Be the primary point of contact for day-to-day client communication

Understand client goals, briefs, and business context to ensure clarity and consistency across all deliverables

Translate internal strategy and creative direction into client-friendly language

Schedule and lead client calls, presentations, and feedback sessions

Project Coordination & Execution

Manage the end-to-end delivery of branding projects—campaigns, identity development, packaging, websites, etc.

Work closely with creative, production, and strategy teams to communicate briefs, track progress, and manage timelines

Ensure deliverables are on-brand, on-brief, and delivered on time

Coordinate feedback loops and consolidate client input for internal teams

Account Management & Growth

Monitor client satisfaction and flag any issues early

Identify opportunities for upselling or cross-selling based on client needs

Assist in preparing proposals, presentations, and basic reports to support business development

Strategic Understanding & Communication

Stay aligned with the internal strategy team to understand the 'why' behind creative decisions

Confidently present or explain strategic directions or rationale to clients, without owning the strategy yourself

Maintain a working knowledge of branding principles, digital ecosystems, and industry trends

Requirements

2–3 years of experience in account management or client servicing, preferably in branding or creative agencies

Strong understanding of how branding and design work—even if you’re not the strategist

Excellent client communication and relationship-building skills

Highly organized, deadline-driven, and proactive in managing multiple projects

Comfortable managing feedback, resolving minor conflicts, and keeping both clients and internal teams happy

Proficiency in tools like Google Workspace, MS Office, Trello/Asana/Notion (or similar project tools)

Bonus Points

Exposure to digital campaigns, creative production, or brand identity projects

Certification or short course in client servicing, project management, or communications

What You’ll Get

Competitive salary and benefits

A collaborative team that values initiative, clarity, and follow-through

Work with diverse and exciting brands across industries

Clear growth path toward Account Director or Project Lead roles

A fun, creative, and fast-paced work environment in sunny Goa 

If you’re a natural communicator who loves managing people, projects, and processes—and you get how brands are built—we’d love to meet you.

You can send your Resume via mail to hr@analyticsstation.com