Key Account Manager

Job Description

Job Title: Key Account Manager – Client Servicing Location: Goa Reports To: Director About the Role We're looking for a proactive Key Account Manager (Client Servicing) to manage key client relationships and ensure seamless delivery of branding projects. While you won’t be responsible for crafting brand strategy, you’ll be expected to understand strategic direction, represent it clearly to clients, and ensure internal teams are aligned on execution. You’re the glue that holds the client-agency relationship together—organized, people-savvy, and always two steps ahead when it comes to timelines, briefs, and expectations. Key Responsibilities Client Relationship Management Be the primary point of contact for day-to-day client communication Understand client goals, briefs, and business context to ensure clarity and consistency across all deliverables Translate internal strategy and creative direction into client-friendly language Schedule and lead client calls, presentations, and feedback sessions Project Coordination & Execution Manage the end-to-end delivery of branding projects—campaigns, identity development, packaging, websites, etc. Work closely with creative, production, and strategy teams to communicate briefs, track progress, and manage timelines Ensure deliverables are on-brand, on-brief, and delivered on time Coordinate feedback loops and consolidate client input for internal teams Account Management & Growth Monitor client satisfaction and flag any issues early Identify opportunities for upselling or cross-selling based on client needs Assist in preparing proposals, presentations, and basic reports to support business development Strategic Understanding & Communication Stay aligned with the internal strategy team to understand the 'why' behind creative decisions Confidently present or explain strategic directions or rationale to clients, without owning the strategy yourself Maintain a working knowledge of branding principles, digital ecosystems, and industry trends Requirements 2–3 years of experience in account management or client servicing, preferably in branding or creative agencies Strong understanding of how branding and design work—even if you’re not the strategist Excellent client communication and relationship-building skills Highly organized, deadline-driven, and proactive in managing multiple projects Comfortable managing feedback, resolving minor conflicts, and keeping both clients and internal teams happy Proficiency in tools like Google Workspace, MS Office, Trello/Asana/Notion (or similar project tools) Bonus Points Exposure to digital campaigns, creative production, or brand identity projects Certification or short course in client servicing, project management, or communications What You’ll Get Competitive salary and benefits A collaborative team that values initiative, clarity, and follow-through Work with diverse and exciting brands across industries Clear growth path toward Account Director or Project Lead roles A fun, creative, and fast-paced work environment in sunny Goa If you’re a natural communicator who loves managing people, projects, and processes—and you get how brands are built—we’d love to meet you. You can send your Resume via mail to hr@analyticsstation.com