ITSM Project Manager

Job Title: ITSM Project Manager

Location:

Experience

Description

Project Manager

10 years of proven experience

enterprise application deployments, infrastructure delivery

digital transformation initiatives

modern application architectures, cloud platforms, integration frameworks

Agile project management expertise

multi-stakeholder technology programs

leadership and communication skills

Key Responsibilities

Project Leadership & Delivery

• Lead the planning, execution, and delivery of enterprise applications, ERP systems, and mission-critical platforms, ensuring seamless integration with existing systems and business processes.
• Manage complex digital transformation programs, including cloud migrations, API-driven integrations, microservices adoption, and automation initiatives.
• Apply Agile methodologies to accelerate delivery, enhance transparency, and achieve measurable business value.
• Oversee all phases of the project lifecycle — from feasibility assessment and solution design to deployment, stabilization, and benefits realization.
  

Digital Transformation & Technology Advancement

• Direct modernization initiatives encompassing cloud-native applications, SaaS platforms, and enterprise mobility solutions.
• Implement data-driven operating models using advanced analytics, BI, and AI/ML tools.
• Drive application optimization for scalability, resilience, and performance improvements.
• Introduce emerging technologies that enhance customer experience, process automation, and operational efficiency.
  

Stakeholder & People Management

• Collaborate with senior business leaders, enterprise architects, and external vendors to align technology programs with strategic goals.
• Build, mentor, and lead cross-functional teams of analysts, developers, architects, and infrastructure specialists.
• Foster collaboration between business and technical stakeholders to ensure clarity and alignment.
  

Advanced Technical Oversight

• Provide expert guidance on enterprise architecture, DevOps, CI/CD pipelines, and application lifecycle management.
• Ensure solutions adhere to security, high availability, and disaster recovery standards, in line with compliance requirements.
• Evaluate and select enterprise-grade solutions based on frameworks such as TOGAF or equivalent.
• Oversee system integration across ERP, CRM, HRMS, payment gateways, and other critical platforms.
  

Risk & Governance

• Identify and mitigate risks related to system downtime, data integrity, cybersecurity, and change management.
• Ensure compliance with IT governance frameworks, regulatory standards, and industry best practices.
  

Education

Qualifications & Experience

• Required: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preferred: Master’s degree in Technology or Business Management.
  

Certifications

• Mandatory: PMP, PRINCE2, or equivalent certification.
• Preferred: Agile / Scrum Master certification; ITIL certification is an added advantage.
  

Experience

• Minimum 10 years of IT project management experience with strong exposure to enterprise application deployment and digital transformation programs.
• Proven success in delivering large-scale ERP, CRM, core banking, or industry-specific digital projects.
  

Technical Expertise

• Cloud Platforms: AWS, Azure, GCP, and hybrid cloud models.
• Application Modernization: Microservices, containers, API management, middleware.
• Integration Frameworks: ESB, iPaaS, API gateways.
• Data Platforms: Data lakes, BI tools, analytics, AI/ML enablement.
• DevOps: Continuous integration, automated testing, and continuous delivery (CI/CD).
• Strong understanding of cybersecurity controls, DR planning, and enterprise performance optimization.
  

Skills & Competencies

• Exceptional leadership, communication, and stakeholder management abilities.
• Strong strategic and analytical thinking, with a focus on business impact.
• Excellent negotiation and conflict resolution skills.
• Innovation-driven mindset, adaptable to rapidly changing technologies.
• Robust governance, risk management, and compliance orientation.