IT Support Manager

Z47

8 years

0 Lacs

Mumbai Maharashtra India

Posted:21 hours ago| Platform:

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Skills Required

support management macos azure security leadership provisioning mobile authentication mdm automate zoom onboarding offboarding network troubleshooting vpn video inventory procurement automation reporting compliance ai scripting powershell python resolve patch data

Work Mode

On-site

Job Type

Full Time

Job Description

IT Manager

What You’ll Own:

Workstation provisioning and lifecycle – Setup and maintain laptops (macOS/Windows), mobile devices, and accessories.
User access and identity – Manage Azure AD, Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
MDM & Endpoint Security – Administer and automate device policies using Microsoft Intune, Jamf, or other tools.
Cloud App Administration – Manage accounts and configurations for Office 365, Google Workspace, Zoom, etc.
Onboarding & Offboarding – Ensure seamless Day 1 onboarding and secure offboarding with IT access controls.
Network & Connectivity – Handle basic LAN/Wi-Fi troubleshooting, VPN access, printer setups, and video conferencing.
Asset & Vendor Management – Maintain IT inventory, licenses, procurement, and liaise with external vendors/support teams.
Automation & Reporting – Build scripts or dashboards for compliance reporting, device status, and support ticket metrics.

What You Bring:

4–8 years of experience in IT support or system administration roles.
Strong hands-on knowledge of macOS and Windows environments.
Experience with Microsoft Intune, Jamf Pro, or other MDM tools.
Familiarity with AI tools.
Experience with AV hardware and conference room setups.
Proficient with Azure Active Directory, Office 365 administration, and conditional access policies.
Scripting skills in Bash, PowerShell, or Python to automate routine tasks.
Working knowledge of basic network troubleshooting, VPNs, and terminal commands.
A customer-first mindset with a willingness to go the extra mile to resolve issues.

Bonus (Nice to Have):

Prior experience working in early-stage or VC-backed startups.
Exposure to SCCM for patch management and imaging.
Understanding of compliance (ISO/SOC2) or data loss prevention practices.

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