IT Support Manager

As an experienced IT Support Manager, your primary objective is to lead and manage the IT support team to ensure consistent, high-quality service delivery and customer satisfaction. You will oversee escalated technical issues promptly, maintain optimal response times, and implement comprehensive IT support policies and procedures. Your role will also involve ensuring robust security of IT systems through proactive monitoring and threat assessment. In this position, you will be responsible for managing IT support tools, software licensing, budgets, and resource allocation to maximize operational efficiency. You will coordinate hardware replacements, system maintenance tasks, and infrastructure upgrades across the organization. Collaboration with internal departments to safeguard IT assets and ensure seamless technology integration will be a key aspect of your role. Additionally, you will train, mentor, and evaluate IT support staff, promoting continuous professional development and skill enhancement. Maintaining strategic relationships with vendors and service providers, ensuring optimal support delivery and cost management, will also be part of your responsibilities. You will lead IT infrastructure maintenance initiatives to ensure 99.9% uptime across network systems and data centers. Your role will involve managing end-to-end IT support operations, including incident resolution, system upgrades, and comprehensive user support. You will oversee data security and backup operations to ensure full compliance with organizational standards and regulatory requirements. Regular audits of network systems will be conducted to proactively mitigate risks related to IT operations and security vulnerabilities. To excel in this role, you should have 10+ years of proven experience in IT support operations, with at least 2+ years in team management and leadership roles. A degree in Computer Engineering or IT is required, with an MBA being preferred. Strong expertise in incident management, problem resolution, service delivery optimization, IT infrastructure maintenance, security management, and compliance framework implementation is necessary. Superior analytical and problem-solving capabilities, along with excellent leadership and communication skills, are essential for success in this position. Joining us will provide you with a leadership opportunity in driving IT support excellence, operational impact, and innovation in a collaborative culture that values continuous improvement and professional development. You will have the chance to work with advanced support tools and methodologies alongside experienced IT professionals, with a competitive compensation package and comprehensive benefits offered. If you meet the qualifications and are looking to make a significant impact in IT support management, we encourage you to apply for this exciting opportunity.,