IT Support Manager

Roles & responsibilities

• Responsible for the management of the companys Internet and information technologies (IT) assets, maintenance of all information technology equipment
• Manage the companys system firewall protection applications or software
• Make mechanism for the protection of the companys system
• Hire, develop, mentor, and train the IT staff
• Account for backup of systems and all data
• Offer training to staff of the organization and its clients
• Responsible for the management of the organization’s email accounts
• Make effort for effective safety protocols
• Make recommendations for the improvement of the company’s IT department
• Maintain right working attitude with other IT staff
• Respond to clients’ questions on IT
• Handle the organization’s hosting information
• Continuously seek improvement of the IT sections
• Stay informed of development in the IT world
• Network computers in various departments when needed
• Responsible for the installation and configuration of software on computer systems
• Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults, handle logging of queries for both customers and employees
• Responsible for analyzing call log to discover trending matters and issues.
• Responsible for providing advanced technical support for Citrix environments, VPN configurations, VDI setups, and CaseWare applications.
• Responsible for troubleshooting and resolving complex technical issues escalated from junior support staff.
• Ensure timely resolution of support tickets in accordance with SLA guidelines

Requirements

• Degree in IT and System Technology field or its equivalent
• Minimum 8-10 years’ experience in IT section of an organization
• Ability to attend to detail and respond swiftly to work demand.
• Ability to identify and resolve issues regarding IT in a manner that is timely.
• Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others
• Proficiency in management of people and team development
• Ability to stay connected with the reality and updates on IT
• Proficiency in gathering and analyzing information.
• Passionate about technology.
• Excellent communication skills
• Great Decision-making skills
• Proficient in Microsoft Office Applications
• Adaptable to changing work expectations.