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2.0 - 7.0 years
12 - 15 Lacs
Gurugram
Work from Office
The Operations Manager (Health & Benefits) is responsible for overseeing and optimizing operations within the health and benefits sector. This role ensures that health services and benefit plans are efficiently administered, meeting quality standards and regulatory requirements. Key Responsibilities: Manage ongoing transitions, SLAs, processes, and people. Handle the transition and setup of the Contact Centre. Create Standard Operating Procedures (SOPs) and track go-live progress. Get trained and certified to assist Customer Service Representatives (CSRs) with live work. Complete assigned tasks within the agreed Turnaround Time (TAT) with 100% accuracy Lead a team to ensure client delivery. Strive for zero escalations and errors (E&O). Facilitate career pathing and development of employees for advancement Manage SLAs, including queue monitoring, work allocation, and driving problem analysis and resolution. Communicate effectively with clients, conduct reviews, and provide timely responses. Generate effective and accurate reports of key metrics Conduct employee engagement activities as directed by the business. Provide timely updates to internal stakeholders and onshore counterparts. Drive process improvements and efficiencies. Must-Have Requirements: 3-7+ years of relevant and overall work experience. Knowledge of the Health & Benefits (HB) domain. Excellent communication and analytical skills. Proficiency in MS Office applications (MS-Excel, MS-Word) and SQL. Ability to handle difficult client situations and develop strategic solutions. Ability to multitask and demonstrate self-starter qualities. Basic knowledge of Quality tools such as Six Sigma, Kaizen, and LEAN is preferred. Strong analytical, planning, and organizational skills. This is a Work From Office (WFO) role supporting clients for 15x5 hours.
Posted 1 week ago
2.0 - 7.0 years
0 - 0 Lacs
noida, uttar pradesh
On-site
As a Finance Manager in Noida, located in Sector 63, you will be responsible for overseeing various financial activities and ensuring compliance with legal regulations. With at least 2+ years of experience, you will manage Purchase Order and GRN Management, as well as handling GST and TDS Management. Your duties will include preparing and analyzing financial statements, conducting data analysis and reporting, and overseeing budget operations. The ideal candidate will have proven experience in a similar role within a financial setting. You should possess a deep understanding of purchase order processes, GST, TDS, and financial regulations. Proficiency in financial analysis tools, accounting software, and advanced Excel is essential. Strong analytical, problem-solving, and decision-making skills are crucial for this role, along with familiarity with legal and regulatory compliance requirements in finance. If you have 3-7 years of relevant experience and hold a B.Com qualification, this opportunity offers a salary ranging from 4 Lac to 6 Lac per annum. The industry focus is on Accounting, Auditing, and Taxation. Key skills required include Finance Manager expertise, knowledge of GST, TDS, Tally, budget oversight, accounting principles, compliance, finance executive functions, financial regulations, and finance accounts management. If you believe you are a suitable candidate for this opening, please forward your updated profile to the provided email address. This is a full-time position with office hours from 10.00 AM to 7.00 PM, operating 6 days a week.,
Posted 1 week ago
10.0 - 14.0 years
0 Lacs
ahmedabad, gujarat
On-site
As an experienced IT Support Manager, your primary objective is to lead and manage the IT support team to ensure consistent, high-quality service delivery and customer satisfaction. You will oversee escalated technical issues promptly, maintain optimal response times, and implement comprehensive IT support policies and procedures. Your role will also involve ensuring robust security of IT systems through proactive monitoring and threat assessment. In this position, you will be responsible for managing IT support tools, software licensing, budgets, and resource allocation to maximize operational efficiency. You will coordinate hardware replacements, system maintenance tasks, and infrastructure upgrades across the organization. Collaboration with internal departments to safeguard IT assets and ensure seamless technology integration will be a key aspect of your role. Additionally, you will train, mentor, and evaluate IT support staff, promoting continuous professional development and skill enhancement. Maintaining strategic relationships with vendors and service providers, ensuring optimal support delivery and cost management, will also be part of your responsibilities. You will lead IT infrastructure maintenance initiatives to ensure 99.9% uptime across network systems and data centers. Your role will involve managing end-to-end IT support operations, including incident resolution, system upgrades, and comprehensive user support. You will oversee data security and backup operations to ensure full compliance with organizational standards and regulatory requirements. Regular audits of network systems will be conducted to proactively mitigate risks related to IT operations and security vulnerabilities. To excel in this role, you should have 10+ years of proven experience in IT support operations, with at least 2+ years in team management and leadership roles. A degree in Computer Engineering or IT is required, with an MBA being preferred. Strong expertise in incident management, problem resolution, service delivery optimization, IT infrastructure maintenance, security management, and compliance framework implementation is necessary. Superior analytical and problem-solving capabilities, along with excellent leadership and communication skills, are essential for success in this position. Joining us will provide you with a leadership opportunity in driving IT support excellence, operational impact, and innovation in a collaborative culture that values continuous improvement and professional development. You will have the chance to work with advanced support tools and methodologies alongside experienced IT professionals, with a competitive compensation package and comprehensive benefits offered. If you meet the qualifications and are looking to make a significant impact in IT support management, we encourage you to apply for this exciting opportunity.,
Posted 2 weeks ago
1.0 - 8.0 years
0 Lacs
kerala
On-site
At Krishna Inn, we are dedicated to providing an exceptional guest experience, and a key part of achieving this is ensuring that our facilities and equipment are always in top-notch condition. We are seeking a highly skilled and motivated Maintenance Supervisor to lead our maintenance team and uphold the highest standards of operational excellence. This role requires a blend of technical acumen, leadership ability, and a commitment to delivering outstanding service. Team Leadership: Supervise and mentor a team of maintenance technicians. Schedule and delegate tasks, ensuring that maintenance work is carried out efficiently and to the highest quality standards. Facility Maintenance: Oversee the maintenance and repair of hotel infrastructure, including guest rooms, public areas, HVAC systems, plumbing, electrical systems, and other critical equipment. Ensure that all facilities are in pristine condition and operational. Guest Satisfaction: Respond promptly to maintenance requests and concerns from guests. Ensure minimal disruption to guests and address issues with a focus on providing an excellent guest experience. Preventive Maintenance: Develop and implement a preventive maintenance program to proactively address potential issues and avoid unplanned downtime. Conduct regular inspections and routine maintenance to keep all systems and equipment running smoothly. Safety and Compliance: Enforce safety protocols and ensure compliance with health and safety regulations. Conduct safety audits, maintain safety records, and ensure that all maintenance activities adhere to local and national standards. Inventory Management: Manage the inventory of maintenance supplies and equipment. Order and maintain stock levels of essential parts and materials, and ensure proper storage and handling. Budget Oversight: Assist in managing the maintenance budget. Track expenses, identify cost-saving opportunities, and ensure that maintenance activities are performed within budget constraints. Documentation and Reporting: Maintain detailed records of maintenance activities, repairs, and equipment performance. Prepare and present reports on maintenance operations and metrics to hotel management. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the maintenance department. Qualifications: Proven experience as a Maintenance Supervisor or in a similar role within a hospitality or hotel environment. Strong technical knowledge of building systems, including electrical, plumbing, HVAC, and mechanical systems. Excellent leadership skills with the ability to manage and motivate a team. Exceptional problem-solving abilities and technical troubleshooting skills. Proficient in maintenance management software and tools. Knowledge of safety protocols and regulatory compliance in a hotel setting. Outstanding communication and interpersonal skills. Relevant certifications or a degree in Facilities Management, Engineering, or a related field is preferred. Work Environment: This role is based in a hotel environment, requiring flexibility to work evenings, weekends, and holidays as needed to address maintenance issues and ensure smooth operations. Benefits: Opportunities for professional growth and development Food & Accommodation If you are passionate about maintaining high standards and ensuring an exceptional guest experience, we invite you to apply for the Maintenance Supervisor position at Krishna Inn Hotel. Join us in delivering excellence and making every stay memorable! Experience: Total work: 8+ years (Hotel Experience Preferred) Salary: Negotiable Job Type: Full-time Qualifications: ITI or equivalent (Preferred) Work Location: In person Language: English (Preferred) Malayalam (Preferred) Hindi (Preferred) Job Type: Full-time Experience: Total work: 1 year (Preferred) Location: Guruvayur, Kerala (Preferred) Work Location: In person,
Posted 3 weeks ago
6.0 - 11.0 years
14 - 20 Lacs
Hyderabad
Work from Office
We are seeking an experienced Implementation Manager to drive strategic program initiatives and coordinate cross-functional stakeholder management. This role is ideal for a leader with a proven ability to execute high-impact projects that align with organizational objectives. Location: Corporate Office, Hyderabad Responsibilities Strategize, implement, and maintain program initiatives that support business goals. Collaborate with project sponsors, cross-functional teams, and project managers to define scope, deliverables, timelines, and budget. Coordinate and manage cross-project activities to optimize productivity and ensure successful outcomes. Oversee multiple project teams, providing guidance and resolving obstacles to meet program objectives. Develop and maintain program assessment protocols for performance evaluation and continuous improvement. Identify and manage risks across projects and generate reports for key stakeholders. Monitor budgets, manage funding channels, and ensure maximum ROI from each initiative. Qualifications Minimum 5 years of experience in a program or project management role, preferably in a senior/lead capacity. Strong leadership, communication, time management, and stakeholder engagement skills. Demonstrated success in managing complex projects from conception through execution. Proficient in change management practices and performance evaluation methodologies. Preferred Masters degree in Business Administration or related field. Experience in proposal writing and working across multifunctional teams. Reach us: If this role resonates with your professional journey, we invite you to write to sara.khan@crescendogroup.in with your updated resume for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to providing an engaging and inclusive job search experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive numerous applications daily. If you don’t hear from us within a week, please consider your profile not shortlisted. Your patience is highly appreciated. Profile Keywords: Implementation Manager, Program Management, Project Coordination, Stakeholder Management, Cross-functional Leadership, Strategic Initiatives, Budget Oversight, Change Management, Performance Evaluation
Posted 1 month ago
6.0 - 10.0 years
3 - 12 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Key Integrator: Act as the main point of contact and representative of the Tech and Workforce Transformation team in India. Talent Development: Hire, train, develop, and manage talent to meet organizational needs. Global Collaboration: Serve as the primary liaison for GCC senior leadership in the US and the offshore team in India, including Contract teams and direct AIN FTEs. Optimization: Oversee analysis efforts to optimize workforce and resource allocation, driving efficiency across the business. Operational Excellence and Delivery: Manage end-to-end delivery of core sales & marketing operations projects, ensuring quality, scalability, and operational efficiency. Offshore Vendor Management: Supervise offshore teams including contract workers, ensuring quality of service and timely deliverables. Innovation Leadership: Foster a culture of innovation, keeping the India team at the forefront of emerging technologies and trends in automation and AI. Continuous Improvement: Identify and prioritize organizational opportunities, collaborating with cross-functional teams to implement improvements. Automation: Lead piloting, planning, and implementation of automation across the GCC portfolio of capabilities. Business Impact & Collaborator Management: Ensure capability solutions drive tangible business outcomes; collaborate with global key partners to refine requirements, measure impact, and report progress. Financial Management: Oversee GCC budget associated with offshore work in India, ensuring negotiated rates and overall value. What We Expect of You Basic Qualifications: Doctorate degree with 4 years of experience in statistics, operations research, mathematics, econometrics, business administration, or a quantitative field OR Master's degree with 14 to 16 years of experience in related fields OR Bachelor's degree with 16 to 18 years of experience in related fields. Preferred Qualifications: Relevant experience in sales, marketing, operations, and bio/pharmaceutical industries. Proven leadership in customer capability innovation. Minimum 5 years in operational effectiveness, with a track record in automation development and capability efficiencies. Strong understanding of data modeling, scenario planning, and business alignment. Knowledge of tagging, Google Analytics, CRM, Content Management Systems, and digital marketing ecosystems. Experience leading and developing dedicated teams to deliver results and drive future strategy. Ability to foster openness, encourage risk-taking, and lead idea generation and experimentation. Strategic thinker for portfolio-wide impact across geographies and development stages. Skilled in managing multiple senior collaborators and prioritizing resources for maximum impact. Excellent oral, written, and presentation skills for explaining complex concepts to diverse audiences, including senior management. Comfortable challenging the status quo and proposing innovative solutions. Proven ability to identify, implement process and systems innovations for team effectiveness. Experience leading large-scale global change management initiatives. Understanding of technology platforms and capability to partner with IS/IT and cross-functional business leaders.
Posted 1 month ago
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