General Manager Operations

As the General Manager - Operations in our B2B service marketplace, you will play a crucial role in enhancing operational processes and ensuring high client satisfaction. Your strong background in B2B operations and marketplace management will be essential for driving operational excellence. **PRIMARY RESPONSIBILITIES** - **Operational Strategy:** Develop and implement strategic plans to optimize service delivery, marketplace performance, and operational efficiency. - **Team Leadership:** Lead and mentor a team of operations professionals, fostering collaboration and a high-performance work environment. - **Marketplace Management:** Oversee day-to-day operations, including onboarding vendor partners, managing listings, vendors, and ensuring seamless execution. - **Quality Assurance:** Establish and maintain quality control standards to meet client standards and ensure high service quality. - **Client Satisfaction:** Monitor and improve client satisfaction by addressing concerns and facilitating effective communication between clients and service providers. - **Resource Allocation:** Efficiently allocate and manage resources for operational infrastructure to meet marketplace demands. - **Budget Oversight:** Develop and manage operational budgets, monitoring expenses, and identifying cost-saving opportunities. - **Performance Metrics:** Define and track key performance indicators (KPIs) for the marketplace and report on operational performance. - **Risk Management:** Identify marketplace-related risks and develop mitigation strategies for smooth marketplace functioning. - **Regulatory Compliance:** Ensure compliance with industry-specific regulations, quality standards, and legal requirements. - **Process Documentation:** Create and maintain detailed operational procedures for the marketplace and service provider onboarding. **DESIRED SKILLS** - Graduation in marketing, sales, business administration, or supply chain management. - 7-10 years of experience in dealing with vendors with negotiation and decision-making skills. - Excellent analytical and problem-solving ability with strong communication skills. - Proficiency in all Microsoft Office applications. - Ability to multitask effectively.,