5 B2B Operations Jobs

About Us: - We are a fast-growing wedding services platform aggregator, revolutionizing the wedding industry by connecting couples with top-tier vendors, venues, and service viders. - Our mission is to simplify and streamline the wedding planning cess, delivering seamless experiences to clients and high-value business opportunities to vendors. - As a B2B Operations Lead, you will drive vendor operations, build strong partner relationships, and ensure operational excellence in our B2B ecosystem. Key Responsibilities: B2B Vendor Management & Partnerships: - Own and drive the onboarding, engagement, and retention of wedding service viders (venues, decorators, photographers, caterers, etc.). - Develop strategic partnerships with premium vendors to enhance offerings and exclusive collaborations. - Negotiate pricing, service agreements, and SLAs with vendors to ensure quality and efficiency. Operational Efficiency & cess Imvement: - Streamline and optimize B2B workflows, ensuring a seamless vendor and client experience. - Implement SOPs and automation tools for lead management, bookings, and service delivery. - Monitor vendor performance, feedback, and issue resolution, ensuring high service quality. People Management & Leadership: - Lead, mentor, and scale a high-performing B2B operations team - Set KPIs, track performance, and drive a culture of ownership and execution. - Foster strong cross-functional collaboration with sales, customer success, and marketing teams. Data-Driven Decision Making: - Use analytics and to enhance vendor performance and imve marketplace efficiency. - Monitor conversion rates, fulfillment rates, and vendor NPS, taking corrective actions where needed. - Leverage CRM and BI tools to track, measure, and forecast business performance. Who You Are: Must-Have Skills & Experience: - 5-8 years of experience in B2B operations, vendor management, or marketplace operations - ven ability to manage teams, drive performance, and lead cess imvements. - Strong negotiation skills with a deep understanding of pricing models, SLAs, and vendor partnerships. - Tech-savvy with experience in CRM, automation tools, and analytics dashboards. - Ability to analyze data, derive , and implement data-backed strategies. - Excellent communication and relationship-building skills

Project wise Parts Planning & stocking ASC & Visits & resolve pendency within SLA Escalation Management within SLA Target Vs Achievement Productivity per engineer & Call management

In This Role, You Will: Implement continuous improvement initiatives to improve customer experience Advise and implement the vision and strategy for the Support organization in achievement of organizational goals in partnership with other departments/functions Deliver defined Objectives and Key Results (OKRs) and performance measures against company goals with a hands-on approach to understand gaps and run continuous improvement efforts Develop a successful team of Managers, Leads & Specialists in a growth environment including developing the team for future changes, managing the teams change resilience, and minimizing performance impacts associated with change Work and be accountable for headcount planning, budget, and cost mitigation and/or investment initiatives Guide employee engagement and an inspiring culture ensuring effective performance management, mentoring, and development and crafting an environment where people can excel through accountability, support, and empowerment Demonstrate a data driven approach to supervising the function, including establishing effective critical metrics, key performance indicators, and other leading/lagging indicators which provide insight into the efficiency of the function and changes in risk profile Consistently improve the customer experience across our key channels and products by advocating for the voice of the customer across internal partners, ensuring that resources are invested in improving customer satisfaction and enabling scale Use excellent presentation and interpersonal skills to report findings and recommendations to the leadership Identify and implement groundbreaking changes to generate efficiencies and deliver better customer experiences while ensuring the teams adheres to business requirements Keep ahead of event industry developments and apply standard methodologies to areas of improvement Additional duties and responsibilities as necessary What Does Success Look in Your First 12 Months: Establish a successful model covering all aspects of hiring, training, and Support processes that is clearly defined and documented Proven cross-functional relationships with other stakeholders to run functional improvements using all relevant data sources to drive an improved customer experience Built and implemented a strong governance model for the team with a very hands-on approach and in alignment with key stakeholders to ensure adherence and compliance to all established policies and procedures to deliver the best possible experience to our customers Work seamlessly towards ensuring alignment to the organizational and functional goals and deliver as per the vision Mentor leaders, managers to ensure effective succession management and best practice implementation in talent management through close coordination with HRBP Thorough assessment, refinement, and deployment of our services offerings Be the Champion of Voice of Customer and Voice of Business and effectively engage, proactively drive and ensure excellent stewardship of critical business programs Heres What You Need: Overall 15+ years of customer support operations experience Minimum 8 years of experience in service delivery & managing large teams Experience scaling and building operational teams, including people, processes, and programs A solid leader, doer, motivator, and decision-maker with consistent track record working efficiently with people at all levels Managing B2B customer operations in US/EU (preferred) Handled a team size minimum of 150 FTE Results focused, forward thinking approach with ability to problem-solving complex issues to deliver shared goals and outcomes across internal and external teams Able to develop and optimally articulate a vision & strategy as well as communicate strategic direction Ability to interpret qualitative and quantitative data to formulate concrete insights and compile information in a structured, logical manner Comprehensive knowledge of industry best practices, processes, and measurements Demonstrated experience in providing product support, ideally within a SaaS environment, though not strictly required Motivational leader who is sensitive to our employee's and client's needs Near-native English fluency Career progression through client service management a plus Ability to track key performance metrics and make business decisions Leadership skills and traits with a fair understanding of motivation theories Very proficient with software packages of Microsoft Office Aptitude for data analysis and perform trend analysis Excellent presentation skills Entrepreneurial spirit/mindset, flexibility toward dynamic changes

We are seeking a visionary leader to drive one of our most ambitious missions yet Setting up academies across India for global mobility (foreign languages, employability training, upskilling), and launching paramedical training centres in partnership with top universities. Key Responsibilities: Set up and scale training academies for international employment readiness and global mobility Establish university-partnered paramedical training /Allied Healthcare centres across India Build B2B and B2C acquisition strategies Liaise with universities, corporates, and other strategic bodies Lead team formation, process setup, and delivery excellence Bring a startup mindset to build from scratch and scale sustainably Requirements: 10+ years of leadership experience in education, skilling, foreign language institutes or healthcare training Excellent communication and interpersonal kills Proven track record in university partnerships, corporate relations, and B2B/B2C operations Relevant educational qualifications Passion to innovate and build scalable, impact-driven models

Position Title: Operations Associate/Manager Location: Mumbai (Extensive Travel Required) Role Overview: The Operations Associate will play a critical role in the successful deployment and ongoing support of our healthcare software solutions across multiple hospital sites. The ideal candidate will proactively engage with healthcare professionals, provide comprehensive training, swiftly identify software-related issues, resolve these directly, or coordinate solutions with the technical team at the headquarters. The role demands high travel flexibility, excellent problem-solving skills, and the ability to build strong, lasting relationships with our clients. Key Responsibilities: Conduct comprehensive training sessions for hospital staff on the effective use of our software solutions. Proactively engage with clients to understand, document, and resolve software-related issues. Provide immediate troubleshooting and frontline support to hospital staff to minimize operational disruptions. Coordinate with the technical team at headquarters to escalate and resolve complex software issues promptly. Serve as the primary point of contact at client locations, ensuring consistent communication and relationship management. Gather client feedback and collaborate with internal teams to recommend improvements or enhancements. Maintain detailed documentation of client interactions, software issues, resolutions, and training conducted. Preferred candidate profile Bachelor's degree Prior experience in operational roles involving client interaction, training, or technical support is preferred. Strong technical troubleshooting abilities with a client-first approach. Exceptional communication, interpersonal skills, and relationship-building capability. Languages Known - English, Hindi, Tamil (Conversational) Ability to travel extensively and adapt to various client locations and environments. Proactive, self-motivated, and capable of managing priorities independently.