General Manager Operations

About us:

At PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technologyPadCareX.

But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impactfor people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

Oh, and you must have seen us on an episode of Shark Tank India, Season 2 -https://www.youtube.com/watchv=7q0cmPtpJRo

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Role overview & Key responsibilities:

PadCare Labs is India's pioneering circular-economy company transforming sanitary waste into valuable materials using its patented 5D recycling technology. With 600+ enterprise clients across 24+ cities, PadCare is scaling toward ?100 Cr ARR and preparing for international expansion.

General Manager: Operation

1. Strategic Operational Leadership

• Build long-term operational strategy for national & international expansion.
• Develop annual operating plans, budgets, and capacity models.
• Establish operational governance, standards, and policy frameworks.
• Benchmark global best practices in logistics, service operations, waste management & cleantech.

2. Process Engineering & SOP Governance

• Design, standardize, and upgrade SOPs across service, logistics, production, warehouse, and customer care.
• Build workflows, process documentation, and compliance mechanisms.
• Introduce process automation, checklists, and audit frameworks for consistent execution.

3. Training, Development & Audit

• Set up a structured

  Training Academy

  for service teams, city managers, supervisors, and production staff.
• Build modules for:
• Service processes
• Safety & EHS
• Client communication
• Production hygiene & quality
• Inventory & logistics SOPs
• Implement monthly & quarterly

  operational audits

  across all cities and production units.
• Own RCA/CAPA frameworks to ensure recurring issues are eliminated.

4. Service Delivery & Customer Experience Governance

• Build national standards for SLA, service uptime, response TAT, complaint closure, and NPS.
• Establish a strong escalation-resolution framework.
• Collaborate with Customer Success to strengthen client experience, retention, and audit readiness.
• Design reporting cadences, dashboards, and early-warning systems.

5. Supply Chain, Logistics & Inventory Strategy

• Architect reverse logistics systems for efficient collection and material movement.
• Develop route optimization frameworks, fleet models, and vendor management strategies.
• Build procurement and inventory policies (reorder levels, safety stock, min-max planning).
• Strengthen national warehousing structure and ensure inventory accuracy.
• Guide daily supply chain execution through structured processes and system adoption.

6. Production Management

• Oversee production bins, vending machine and pads
• Ensure production quality
• Improve throughput, reduce downtime, and ensure accurate output tracking.
• Integrate production schedules with logistics, warehouse, and service requirements.
• Implement production documentation, audits, FIFO systems, and traceability.

7. Digitization & Technology Adoption

• Lead ERP/CRM/MIS deployment across operations.
• Build dashboards for SLA, complaints, inventory, production, logistics & costs.
• Enable automation, AI-led forecasting, and predictive maintenance.
• Ensure 100% compliance and adoption of digital tools at city level.

8. Financial & Cost Leadership

• Own operational budgeting, cost optimization, and unit economics improvement.
• Build cost-control frameworks for transport, manpower, warehousing, consumables & production.
• Improve billing-readiness, documentation, and operational support for revenue realization.
• Partner with Finance on monthly reviews, forecasting, and variance analysis.

9. Expansion Planning (India + International)

• Create playbooks for new city launches, tier-2/3 expansions, and COFO models.
• Support international market readiness: operational models, SOPs, cost structures, logistics design.
• Build operational scalability frameworks for 50+ cities.

10. Cross-Functional Collaboration

• Work closely with Sales, CS, Finance, HR, and R&D to ensure seamless execution.
• Ensure operational readiness for new client verticals, product lines, and large deployments.
• Build structured review cadences for alignment & decision-making.

What we're looking for:

• 810 years in multi-city operations, supply chain, logistics, production, service delivery, cleantech, ESG or manufacturing-led sector
• Strong multi-city operations leadership
• Supply chain, logistics, and production understanding
• Process engineering, SOP design, and audit frameworks
• ERP/CRM/MIS adoption capability
• P&L understanding and financial discipline
• Experience in Team coaching, training, and people development
• Excellent communication & stakeholder alignment
• Customer-centric mindset with strong escalation-handling skills
• Strategic planner with ability to scale rapidly
• Understanding of ESG, EHS, compliance & hygiene systems
• Culture Fit:Must align with PadCare's values Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

Work Mode:

Why join us:

• Compensation:

  Competitive salary with performance-linked incentives; ESOP opportunities for exceptional performers

• Growth Path:

  Opportunity to scale into Operations C-Suite role as PadCare expands globally.

• Purpose With Impact:

  Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women's health, the environment, and sanitation workers dignity.

• Eco-Warrior in Action:

  Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissionsreal impact, not just buzzwords.

• Innovation Meets Heart:

  Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.

• Grow With Us:

  We're a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.

• A Culture That Cares:

  Work in a space where collaboration, inclusivity, and purpose aren't just valuesthey're how we roll every day.

You will be working directly with the CEO to define and execute Operational strategies. This role offers a unique opportunity to contribute to high-impact decisions, experiment with bold ideas, and shape the direction of PadCare's expansion. You'll collaborate cross-functionally with teams and play a key role in driving measurable business outcomes.