Customer Support Internship in Pune

Selected Intern's Day-to-day Responsibilities Include

• Contact clients after service completion to confirm if the service was performed as expected
• Verify if there are any pending issues and escalate concerns to the relevant team
• Confirm whether clients have received and acknowledged the submitted invoices
• Follow up with internal teams for any missing or delayed invoices
• Gather ratings and collect feedback on service quality, product functionality, and technician behavior
• Achieve and maintain a minimum feedback collection rate of 90 %+ per month and an average client rating of 4.5+ stars
• Regularly verify and update client POC details, including name, designation, email, and contact number
• Maintain and organize a master database with up-to-date POC information, service history, and feedback trends
• Record and maintain accurate logs of service confirmations, invoice acknowledgments, and client feedback
• Generate and share periodic reports on feedback trends, client ratings, invoice status, and updated POC details
  

About Company: At PadCare, we're on a mission to make hygiene sustainable. Founded in 2018, we have developed India's first patented sanitary napkin recycling technology, PadCareX. But we're not just solving a waste problem, we're building a circular economy that champions environmental resilience and social equity. Our service model closes the loop, starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country. With 100+ changemakers across 25+ cities, PadCare is driving real impact for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home. Oh, and you must have seen us on an episode of Shark Tank India, Season 2 - https://www.youtube.com/watch?v=7q0cmPtpJRo. (https://www.padcarelabs.com/)