3 Sop Design Jobs

As a Product Leader for Gold & Silver Loans at Jamnalal Parekh Finance (JPF) in Chhattisgarh, you will be responsible for driving the end-to-end product strategy, including market research, pricing, credit policy, and regulatory compliance. Your role will involve overseeing branch rollout and designing standard operating procedures for safe-custody, valuation, storage, and disbursal workflows. Additionally, you will lead tech enablement initiatives such as LOS/LMS configuration, customer journey mapping, and process automation. Managing risk and portfolio through LTV monitoring, fraud controls, and audit readiness will be a critical aspect of your responsibilities. Collaboration with cross-functional teams, training field staff, and coordinating with marketing, operations, and finance departments will also be part of your role. To excel in this position, you should have 5-10 years of hands-on experience in scaling gold/silver loan products within the NBFC or banking sector. A successful track record in semi-urban or rural markets, particularly in Central India, is preferred. A deep understanding of RBI guidelines, hallmarking norms, and security protocols is essential. Your data-driven mindset should enable you to leverage insights for actionable strategies. An entrepreneurial spirit, wherein you take ownership of outcomes rather than just tasks, will set you apart. Joining JPF offers the opportunity to work with a legacy NBFC that is driven by modern ambition, fostering an agile culture with quick decision cycles. You will have the autonomy to build a high-impact vertical from the ground up and benefit from a competitive compensation package with performance incentives. If you are ready to shape the future of secured lending in Chhattisgarh and empower communities with accessible credit, apply by sending your resume to careers@jpffinance.in with the subject "Product Leader - Gold/Silver" or directly message us. Let's work together to make a difference, one gram at a time. #Hiring #FinTech #NBFC #GoldLoan #SilverLoan #ProductManagement #Chhattisgarh #Jobs,

As an HRBP (Human Resources Business Partner) / Senior HR Manager at our organization located in Indore, you will be responsible for spearheading various HR initiatives tailored to the IT industry. With a requirement of an MBA, BBA, or other HR-related certifications and a solid experience of 8-10 years, you will have the opportunity to make a significant impact on our HR processes. Your primary responsibilities will revolve around designing and implementing HR processes from scratch, ensuring a comprehensive framework that addresses current gaps while enhancing operational efficiency. You will lead strategic HR planning focused on the IT sector, aligning HR strategies with business objectives and the specific workforce needs of the IT industry. Additionally, you will be tasked with reconstructing existing HR processes such as recruitment, onboarding, employee engagement, and talent management to better align with our organizational goals. Creating and executing Standard Operating Procedures (SOPs) for all HR functions will be crucial in ensuring smooth operational workflows and compliance with regulations. You will play a key role in developing Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for all departments, establishing clear performance metrics and accountability for each employee. Redesigning the organizational hierarchy to streamline reporting lines and career progression pathways will also be part of your responsibilities. Moreover, you will be responsible for creating an effective performance review system that incorporates feedback mechanisms from junior to senior positions, ensuring a holistic evaluation process. Developing HR dashboards to provide real-time insights into critical HR metrics will enable data-driven decision-making and tracking of key performance indicators. Furthermore, you will conduct detailed analyses of employee turnover and propose strategies to improve retention and engagement across the organization. This role is a full-time position with benefits including health insurance and Provident Fund, operating in a day shift at our office location in Indore.,

Job Title: Manager Customer Experience (CX) Design Location: Bangalore, Karnataka Industry: E-commerce / Retail / Internet Function: Customer Experience / Customer Success / Service Design Employment Type: Full-Time Skills: SOP design, efficiency and excellence, NPs and Csat, Analytics, stakeholder management. Ecommerce Job Description: We are looking for a Manager Customer Experience (CX) Design to lead end-to-end customer experience strategies across digital and physical touchpoints. The ideal candidate will be a strong advocate for customers, driving improvements across products, processes, and policies that impact millions of users. This is a high-impact, cross-functional role suited for someone who combines design thinking, business acumen, and strong execution skills . Key Responsibilities: Act as the Voice of the Customer across journeys and business verticals Define and own key CX metrics like NPS, CTU, IPU, Resolution Time, and Satisfaction Scores Benchmark customer experience strategies with leading global and Indian brands Lead customer-centric design of policies, processes, and service journeys Drive cross-functional collaboration with teams across product, operations, technology, and business Use data-driven insights to assess current experiences and recommend improvements Run pilots and A/B tests to evaluate new models and optimize outcomes Strike a balance between cost-efficiency and superior experience design Execute org-wide CX initiatives and OKRs with measurable business impact Develop and present business cases to leadership to gain buy-in for customer-centric innovations Key Skills & Competencies: Strong grasp of CX Metrics & Service Design principles Deep analytical and problem-solving skills Proficiency in design thinking and customer journey mapping Data literacy : Ability to analyze CX data and infer actionable insights Proven track record in driving cross-functional projects Strong stakeholder management and influencing skills Excellent written and verbal communication What Were Looking For: 610 years of experience in Customer Experience, Service Design, Product, or Strategy roles Background in consumer tech, e-commerce, retail, or service-oriented industries preferred Prior ownership of customer journey strategy and CX metrics is highly desirable Passionate about improving customer outcomes and building scalable experience solutions Why Join Us? Work on large-scale, customer-first initiatives impacting millions Collaborate with some of the best minds in product, tech, and strategy Drive transformational CX projects in a fast-paced, high-growth environment Culture of ownership, experimentation, and continuous improvement