8 Sop Design Jobs

As a part of the team at WNS (Holdings) Limited, you will be responsible for reviewing existing processes to identify design gaps and propose innovative solutions. Your role will involve designing new controls, preparing risk and control matrices, and remedying control gaps within processes. Additionally, you will be tasked with documenting current processes, designing new ones, and conducting periodic audits to ensure control effectiveness. In this position, you will collaborate with internal and external audit teams, showcasing your expertise in financial products such as Fixed Asset, Revenue Expenditure, and Capital Expenditure. Your responsibilities will include maintaining the SLA tracker, managing checklists, and ensuring adherence to Turnaround Time (TAT) and Accuracy standards. Furthermore, your proficiency in designing and reviewing Standard Operating Procedures (SOPs) will be crucial to the role. We are seeking a candidate with a Bachelor of Commerce (B.Com) degree, who possesses a keen eye for process efficiencies and is enthusiastic about participating in process improvements and automation initiatives. If you are passionate about driving operational excellence and contributing to the digital transformation of businesses, we invite you to join our dynamic team at WNS.,

You will be working as a Chartered Accountant at H DANG AND COMPANY, a professionally managed organization in Vadodara. Your main responsibilities will include financial modeling, corporate finance strategies, business valuation, capital budgeting, financial statement analysis, startup funding and valuation, and more. To excel in this role, you should possess skills in financial modeling, business valuation, and financial statement analysis. Experience in corporate finance strategies and capital budgeting is essential. Additionally, proficiency in Advanced Excel, Data Analytics, and RPA is required. You should also have expertise in pitch presentation, business plan development, risk mitigation strategies, and SOP design. Having a CPA or CA certification is a must for this position. Experience in virtual CFO services, budgeting & forecasting, and understanding of cryptocurrency advisory and taxation will be beneficial. If you are looking to work in a challenging environment where you can utilize your expertise in financial advisory and data analytics, this role at H DANG AND COMPANY could be the perfect fit for you.,

As the Operational Strategy & Execution professional, you will be responsible for designing and implementing scalable operational strategies that align with business goals and customer experience standards across all caf locations. Your role will involve driving key performance metrics such as productivity, efficiency, cost control, and service quality by utilizing data-driven insights for continuous improvement. You will be required to develop, standardize, and enforce Standard Operating Procedures (SOPs) to ensure consistency in food preparation, service, hygiene, and store operations. Moreover, ensuring compliance and accountability through regular training, audits, and performance reviews at both store and regional levels will be a crucial part of your responsibilities. Collaboration with cross-functional teams including HR, Supply Chain, Projects, and Marketing will also be necessary to align operations with new launches, campaigns, and process improvements. Leveraging technology platforms like POS, inventory, and workforce tools to optimize operational visibility and efficiency will also fall under your purview. In terms of P&L and Financial Oversight, you will be expected to own and manage the Profit and Loss statements for all assigned caf locations, ensuring profitability and sustainable revenue growth. This will involve optimizing operational budgets, controlling labor, raw material, and overhead costs while maintaining quality standards. Regular financial performance reviews will be conducted to identify cost-saving opportunities and improve unit-level economics. Additionally, coordination with the Finance department to ensure timely reporting, forecasting, and adherence to fiscal targets is crucial for this role. People Management & Team Development will be a significant aspect of your job, where you will lead, coach, and develop multi-level teams including Regional Managers, Store Managers, and front-line staff. Building a performance-driven culture focused on accountability, service excellence, and team engagement will be key. Implementing structured training programs to ensure role readiness, upskilling, and career development, as well as managing workforce planning including hiring, rostering, productivity tracking, and attrition control, will also be part of your responsibilities. Your role will also involve overseeing the end-to-end execution of new caf openings, including site assessment, staffing, vendor coordination, and launch readiness. Collaboration with Projects, HR, and Marketing teams to ensure smooth rollouts and post-launch stabilization will be necessary. Maintaining brand and operational consistency across legacy and newly launched stores is also a critical aspect of this position. In terms of Customer Experience & Quality Assurance, you will be expected to ensure a best-in-class customer experience through consistent service, ambiance, and product quality. Monitoring customer feedback, Net Promoter Score (NPS), and mystery audits to identify and resolve service gaps will be part of your responsibilities. Implementing and enforcing health, safety, and hygiene standards in compliance with legal and brand requirements and creating a culture of customer-first thinking across all levels of staff will also be important. Your role will also involve coordinating with the supply chain team for inventory planning, procurement, and timely replenishments. Managing vendor relationships to ensure product quality, cost efficiency, and on-time deliveries, tracking and optimizing inventory levels, reducing waste, and improving margin performance will be crucial. Resolving supply-related issues with minimal impact on store operations will also be part of your responsibilities. To qualify for this role, you should have a Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field along with 10-15 years of progressive experience in Caf/QSR/F&B retail operations with multi-unit leadership experience. Strong knowledge of P&L management, SOP design, inventory, and vendor control is required. Experience in scaling operations, preferably in a high-growth or startup environment, excellent leadership, problem-solving, and interpersonal skills, as well as proficiency with POS systems, Excel, and operational analytics tools are also necessary. Salary: 35 to 50 LPA Job Location: Mumbai - Worli Contact Details: HR - Chitra Aher Email: Chitra@oasishrconsultant.com Phone: 9082493557,

As an Operational Strategy & Execution professional, your primary responsibility will be to design and implement scalable operational strategies that align with business goals and customer experience standards across all caf locations. You will drive key performance metrics such as productivity, efficiency, cost control, and service quality by utilizing data-driven insights for continuous improvement. Developing, standardizing, and enforcing Standard Operating Procedures (SOPs) will be crucial to ensure consistency in food preparation, service, hygiene, and store operations. It will also be your responsibility to ensure compliance and accountability through regular training, audits, and performance reviews at both store and regional levels. Collaboration with cross-functional teams, including HR, Supply Chain, Projects, and Marketing, will be essential to align operations with new launches, campaigns, and process improvements. Leveraging technology platforms such as POS, inventory, and workforce tools will also play a key role in optimizing operational visibility and efficiency. In terms of P&L and Financial Oversight, you will be expected to own and manage the P&L for all assigned caf locations, ensuring profitability and sustainable revenue growth. Optimizing operational budgets, controlling labor, raw material, and overhead costs while maintaining quality standards will be a critical aspect of your role. Conducting regular financial performance reviews to identify cost-saving opportunities and improve unit-level economics will also be part of your responsibilities. Coordination with the Finance team to ensure timely reporting, forecasting, and adherence to fiscal targets will be necessary. People Management & Team Development will be a significant part of your role, where you will lead, coach, and develop multi-level teams, including Regional Managers, Store Managers, and front-line staff. Building a performance-driven culture focused on accountability, service excellence, and team engagement will be pivotal. Implementing structured training programs to ensure role readiness, upskilling, and career development, as well as managing workforce planning, including hiring, rostering, productivity tracking, and attrition control, will be key responsibilities. You will also oversee the end-to-end execution of new caf openings, including site assessment, staffing, vendor coordination, and launch readiness. Collaboration with Projects, HR, and Marketing teams to ensure smooth rollouts and post-launch stabilization while maintaining brand and operational consistency across legacy and newly launched stores will be essential. Additionally, ensuring best-in-class customer experience through consistent service, ambiance, and product quality will be crucial. Monitoring customer feedback, NPS, and mystery audits to identify and resolve service gaps, implementing and enforcing health, safety, and hygiene standards in compliance with legal and brand requirements, and creating a culture of customer-first thinking across all levels of staff will also be part of your responsibilities. In terms of Supply Chain & Vendor Management, you will coordinate with the supply chain team for inventory planning, procurement, and timely replenishments. Managing vendor relationships to ensure product quality, cost efficiency, and on-time deliveries, tracking and optimizing inventory levels to reduce waste and improve margin performance, and resolving supply-related issues with minimal impact on store operations will be key aspects of your role. To qualify for this position, you should have a Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field, along with 10-15 years of progressive experience in Caf/QSR/F&B retail operations with multi-unit leadership. Strong knowledge of P&L management, SOP design, inventory, and vendor control, experience in scaling operations, preferably in a high-growth or startup environment, excellent leadership, problem-solving, and interpersonal skills, as well as proficiency with POS systems, Excel, and operational analytics tools are required. This position offers a salary ranging from 35 to 50 LPA and is located in Mumbai - Worli. For further details or to apply for this position, please contact HR-Chitra Aher at Chitra@oasishrconsultant.com or 9082493557.,

As an HRBP (Human Resources Business Partner) / Senior HR Manager at our organization based in Indore, you will play a crucial role in shaping the HR landscape by leveraging your 8-10 years of experience and relevant qualifications such as MBA, BBA, and other HR-related certifications. Reporting directly to the Director, you will lead the strategic HR planning process, focusing specifically on the IT industry while aligning HR strategies with business objectives and IT-specific workforce needs. Your primary responsibilities will revolve around designing HR processes from scratch, reconstructing existing processes, and creating SOPs to streamline operational workflows and ensure compliance. You will be instrumental in developing Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for all departments, enabling clear performance metrics and accountability across the organization. Moreover, you will be tasked with revamping the organizational hierarchy, establishing clear reporting lines, designing effective performance review systems, and developing HR dashboards to provide real-time insights into critical HR metrics. Your analytical skills will also be put to use in conducting detailed employee turnover analysis and proposing retention strategies to enhance engagement and reduce turnover rates. This is a full-time position that requires you to work from the office during day shifts. In return, we offer benefits such as health insurance and Provident Fund to support your well-being. If you are ready to take on this challenging yet rewarding role, we look forward to welcoming you to our dynamic team in Indore.,

As a Product Leader for Gold & Silver Loans at Jamnalal Parekh Finance (JPF) in Chhattisgarh, you will be responsible for driving the end-to-end product strategy, including market research, pricing, credit policy, and regulatory compliance. Your role will involve overseeing branch rollout and designing standard operating procedures for safe-custody, valuation, storage, and disbursal workflows. Additionally, you will lead tech enablement initiatives such as LOS/LMS configuration, customer journey mapping, and process automation. Managing risk and portfolio through LTV monitoring, fraud controls, and audit readiness will be a critical aspect of your responsibilities. Collaboration with cross-functional teams, training field staff, and coordinating with marketing, operations, and finance departments will also be part of your role. To excel in this position, you should have 5-10 years of hands-on experience in scaling gold/silver loan products within the NBFC or banking sector. A successful track record in semi-urban or rural markets, particularly in Central India, is preferred. A deep understanding of RBI guidelines, hallmarking norms, and security protocols is essential. Your data-driven mindset should enable you to leverage insights for actionable strategies. An entrepreneurial spirit, wherein you take ownership of outcomes rather than just tasks, will set you apart. Joining JPF offers the opportunity to work with a legacy NBFC that is driven by modern ambition, fostering an agile culture with quick decision cycles. You will have the autonomy to build a high-impact vertical from the ground up and benefit from a competitive compensation package with performance incentives. If you are ready to shape the future of secured lending in Chhattisgarh and empower communities with accessible credit, apply by sending your resume to careers@jpffinance.in with the subject "Product Leader - Gold/Silver" or directly message us. Let's work together to make a difference, one gram at a time. #Hiring #FinTech #NBFC #GoldLoan #SilverLoan #ProductManagement #Chhattisgarh #Jobs,

As an HRBP (Human Resources Business Partner) / Senior HR Manager at our organization located in Indore, you will be responsible for spearheading various HR initiatives tailored to the IT industry. With a requirement of an MBA, BBA, or other HR-related certifications and a solid experience of 8-10 years, you will have the opportunity to make a significant impact on our HR processes. Your primary responsibilities will revolve around designing and implementing HR processes from scratch, ensuring a comprehensive framework that addresses current gaps while enhancing operational efficiency. You will lead strategic HR planning focused on the IT sector, aligning HR strategies with business objectives and the specific workforce needs of the IT industry. Additionally, you will be tasked with reconstructing existing HR processes such as recruitment, onboarding, employee engagement, and talent management to better align with our organizational goals. Creating and executing Standard Operating Procedures (SOPs) for all HR functions will be crucial in ensuring smooth operational workflows and compliance with regulations. You will play a key role in developing Key Result Areas (KRAs) and Key Performance Indicators (KPIs) for all departments, establishing clear performance metrics and accountability for each employee. Redesigning the organizational hierarchy to streamline reporting lines and career progression pathways will also be part of your responsibilities. Moreover, you will be responsible for creating an effective performance review system that incorporates feedback mechanisms from junior to senior positions, ensuring a holistic evaluation process. Developing HR dashboards to provide real-time insights into critical HR metrics will enable data-driven decision-making and tracking of key performance indicators. Furthermore, you will conduct detailed analyses of employee turnover and propose strategies to improve retention and engagement across the organization. This role is a full-time position with benefits including health insurance and Provident Fund, operating in a day shift at our office location in Indore.,

Job Title: Manager Customer Experience (CX) Design Location: Bangalore, Karnataka Industry: E-commerce / Retail / Internet Function: Customer Experience / Customer Success / Service Design Employment Type: Full-Time Skills: SOP design, efficiency and excellence, NPs and Csat, Analytics, stakeholder management. Ecommerce Job Description: We are looking for a Manager Customer Experience (CX) Design to lead end-to-end customer experience strategies across digital and physical touchpoints. The ideal candidate will be a strong advocate for customers, driving improvements across products, processes, and policies that impact millions of users. This is a high-impact, cross-functional role suited for someone who combines design thinking, business acumen, and strong execution skills . Key Responsibilities: Act as the Voice of the Customer across journeys and business verticals Define and own key CX metrics like NPS, CTU, IPU, Resolution Time, and Satisfaction Scores Benchmark customer experience strategies with leading global and Indian brands Lead customer-centric design of policies, processes, and service journeys Drive cross-functional collaboration with teams across product, operations, technology, and business Use data-driven insights to assess current experiences and recommend improvements Run pilots and A/B tests to evaluate new models and optimize outcomes Strike a balance between cost-efficiency and superior experience design Execute org-wide CX initiatives and OKRs with measurable business impact Develop and present business cases to leadership to gain buy-in for customer-centric innovations Key Skills & Competencies: Strong grasp of CX Metrics & Service Design principles Deep analytical and problem-solving skills Proficiency in design thinking and customer journey mapping Data literacy : Ability to analyze CX data and infer actionable insights Proven track record in driving cross-functional projects Strong stakeholder management and influencing skills Excellent written and verbal communication What Were Looking For: 610 years of experience in Customer Experience, Service Design, Product, or Strategy roles Background in consumer tech, e-commerce, retail, or service-oriented industries preferred Prior ownership of customer journey strategy and CX metrics is highly desirable Passionate about improving customer outcomes and building scalable experience solutions Why Join Us? Work on large-scale, customer-first initiatives impacting millions Collaborate with some of the best minds in product, tech, and strategy Drive transformational CX projects in a fast-paced, high-growth environment Culture of ownership, experimentation, and continuous improvement