Job
Description
Role Overview: You will be responsible for defining the operating model, including location, technology, process, and controls across the core three services. You will have the opportunity to influence strategic technology partners to increase value to the organization. Additionally, you will be accountable for the service catalogue, service standards, and measurement. You will also be responsible for designing the Global Risk & Control Framework and associated monitoring. Your role will involve overseeing global service performance and budget, collaborating closely with the CAO team to drive cost efficiencies and potentially implement recovery mechanisms. Through continuous improvement initiatives, you will streamline service design to enhance efficiency, service quality, and speed, with a focus on maximizing the GSCs to enhance the digital proposition. Providing service performance insights to the Service Management forum, supporting Servco engagement, and EXCO reporting will also be part of your responsibilities. Furthermore, you will be a member of the Employee Tax Committee, HR Change Forum, and Design Authority, collaborating with the wider GSO community and central design/digital teams to ensure end-to-end design considerations and user experience are prioritized. Lastly, you will own the SOX process accountability. Key Responsibilities: - Define the operating model encompassing location, technology, process, and controls for core three services - Influence strategic technology partners to enhance organizational value - Accountable for the service catalogue, standards, and measurement - Design the Global Risk & Control Framework and associated monitoring - Oversee global service performance and budget, collaborating with the CAO team - Drive continuous improvement in service design to boost efficiency, service quality, and speed - Provide service performance insights to the Service Management forum - Support HR value streams to operationalize solutions aligning with business needs - Leverage core HR technologies to align across markets and maximize ROI - Own the SOX process accountability Qualifications Required: - Prior experience in defining operating models and service design - Strong understanding of technology and controls within a global setting - Experience in influencing strategic technology partners - Knowledge of service catalogue management and measurement - Proficiency in designing risk and control frameworks - Ability to oversee global service performance and budget management - Strong collaboration skills with cross-functional teams - Experience in driving continuous improvement initiatives - Familiarity with HR technology solutions and their alignment with business needs - Knowledge of SOX process ownership and compliance frameworks Additional details of the company: (NOTE: No additional details of the company were provided in the job description),