IT Operations Manager

Experience -

Must Have Skills -

Role of the Manager IT Operations :

Role Accountabilities: OPERATIONS/PROJECT MANAGEMENT

• Manages IT team resources to support PC, MacOS, mobile devices and other technical areas.
• Plan & manage work responsibilities for IT team aligned with business needs.
• Responsible effective team management, team training and drive a consistent process.
• Management of local vendors to ensure the delivery of IT services that are cost effective and of the highest quality.
• Fiscal efficiency- Support budget planning, track expenses to align with the organization fiscal goals.
• Work with Key business stakeholders to understand the business requirement and align the IT support requirement as per the need.
• Effectively assist in leading the office building/consolidation projects and build a cohesive relationship with real estate.
• Manage the team’s daily work performance, reviews, performance improvement plans.
• Provide Support for local AV events, hosted at both facilities and external locations.
• Responsible to ensure a seamless onboarding and offboarding experience for employees.
• Collaborate with other teams including sourcing, procurement, mobility to deliver a high quality customer service.
  

STRATEGY:

• Collaborate with key stakeholders to understand team needs and dependencies to better align business processes.
• Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes.
• Work closely with various cross function org to understand the change, draw strategy to cover the support for business users.
• Collaborate with key stakeholders, gathered requirements to plan the budget, track the expenses and future forecast.
• Create comprehensive and meaningful strategy presentations for senior executives.
• Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs.
  

ANALYTICS :

• Develop comprehensive performance analysis of business processes and review ways of improvement.
• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned

• Qualifications & Experiences:

• 2-3 year of experience as a manager –IT Operations.
• Superior analytical and problem-solving skills
• Experience developing financial models in Excel AND facilitating business discussions.
• Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets.
• A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture.
• Excellent written and verbal communication.
• Superb relationship building skills.
• Work collaboratively with teams.
• Ability to handle multiple assignments concurrently.
  

Not Required but preferred experience:

• Educational qualification – B.Tech or any Master degree in computers.
• Familiarity with streaming and similar products/services
• Experience working in a national or global company
• Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)
• Comfortable in working in highly iterative and somewhat unstructured environment.