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IT Operations Manager

4 - 6 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Experience -

4-6 Years

Must Have Skills -

Excellent verbal and written english communication skills.

Role of the Manager IT Operations :

This role leads a mix of critical components, managing, IT support services, service Desk, with ability to deliver a high-quality support strategy. This role is highly visible and is an integral link between the IT service delivery teams and end users. This role needs to work with key stakeholders to build strategies and processes aligned with the company needs.

Role Accountabilities: OPERATIONS/PROJECT MANAGEMENT

  • Manages IT team resources to support PC, MacOS, mobile devices and other technical areas.
  • Plan & manage work responsibilities for IT team aligned with business needs.
  • Responsible effective team management, team training and drive a consistent process.
  • Management of local vendors to ensure the delivery of IT services that are cost effective and of the highest quality.
  • Fiscal efficiency- Support budget planning, track expenses to align with the organization fiscal goals.
  • Work with Key business stakeholders to understand the business requirement and align the IT support requirement as per the need.
  • Effectively assist in leading the office building/consolidation projects and build a cohesive relationship with real estate.
  • Manage the team’s daily work performance, reviews, performance improvement plans.
  • Provide Support for local AV events, hosted at both facilities and external locations.
  • Responsible to ensure a seamless onboarding and offboarding experience for employees.
  • Collaborate with other teams including sourcing, procurement, mobility to deliver a high quality customer service.

STRATEGY:

  • Collaborate with key stakeholders to understand team needs and dependencies to better align business processes.
  • Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes.
  • Work closely with various cross function org to understand the change, draw strategy to cover the support for business users.
  • Collaborate with key stakeholders, gathered requirements to plan the budget, track the expenses and future forecast.
  • Create comprehensive and meaningful strategy presentations for senior executives.
  • Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs.

ANALYTICS :

  • Develop comprehensive performance analysis of business processes and review ways of improvement.
  • Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned
  • Qualifications & Experiences:

  • 2-3 year of experience as a manager –IT Operations.
  • Superior analytical and problem-solving skills
  • Experience developing financial models in Excel AND facilitating business discussions.
  • Expert user of Microsoft Office (Excel, PowerPoint, Word) to prepare all documents, presentations, graphs, briefings, and worksheets.
  • A passion for accuracy and translating insights into a compelling narrative; able to maintain a balance between the details and the larger picture.
  • Excellent written and verbal communication.
  • Superb relationship building skills.
  • Work collaboratively with teams.
  • Ability to handle multiple assignments concurrently.

Not Required but preferred experience:

  • Educational qualification – B.Tech or any Master degree in computers.
  • Familiarity with streaming and similar products/services
  • Experience working in a national or global company
  • Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)
  • Comfortable in working in highly iterative and somewhat unstructured environment.

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