The Asia Group (TAG), LLC is now accepting applications for a global IT Operations Lead office with an expected start date in September 2025.TAG is a strategic and business advisory firm that positions clients, ranging from Fortune 100 multinationals to innovative startups, for success in established and emerging markets in the Indo-Pacific region. Our corporate philosophy emphasizes teamwork, collegiality, creativity, and entrepreneurialism. Our operational culture is fast-paced and demanding yet strives to be flexible and fun. Through our foundation, we give back to our local community in Washington and in the Indo-Pacific. Beyond the pursuit of professional success, our leadership team actively embraces the challenges and opportunities associated with growing a highly successful firm, including investing time and energy in mentoring and developing staff.We are seeking a visionary and hands-on
IT Operations Lead
to shape and oversee our firm’s worldwide technology strategy. Based in our New Delhi office, this senior leader will report directly to the COO and play a critical role in scaling our IT function to support an increasingly complex and geographically distributed business.The global IT Operations Lead will be responsible for building and leading a high-performing IT team that evolves with the firm’s needs. This includes setting the strategy, implementing infrastructure and cybersecurity best practices, overseeing daily operations, and guiding the growth of IT capabilities across regions. The ideal candidate brings a blend of strategic vision, operational depth, and a collaborative, forward-thinking mindset.TAG operates on a 5-day in-office schedule, with remote benefits on an as-needed basis. The nature of the global IT Operations Lead role requires maximum in-person attendance.
Key Responsibilities Include
IT Infrastructure & Systems Management
- Lead the development and execution of the company’s global IT strategy, aligned with business goals and growth plans.
- Oversee and manage the company’s IT infrastructure, including Wi-Fi, firewalls, Ethernet cabling, switches, endpoints, conferencing room AV systems, and other hardware.
- Evaluate and enhance existing tools (e.g., Microsoft 365, InTune, SharePoint) to ensure optimal functionality and security.
- Oversee global IT operations, including compliance and setup for HQ, regional offices, and international travel.
Cybersecurity, Compliance, & Policy Development
- Develop and maintain the company’s cybersecurity roadmap, identifying risks and advising on mitigation strategies to protect company data.
- Regularly assess and audit IT systems for vulnerabilities and ensure adherence to best practices.
- Establish and enforce IT policies, including device allocation, data security, travel protocols, software approvals and Bluetooth accessories.
- Evaluate and manage permissions for systems like SharePoint, Office 365, Copilot, and other platforms.
- Ensure compliance with regional and international data security and privacy regulations and client compliance requirements.
- Manage risk assessments, audits, and incident response plans globally.
- Create clear documentation and training materials for global employees.
Procurement & Vendor Management
- Lead procurement of devices, software subscriptions, and accessories, ensuring cost-effectiveness and compliance.
- Evaluate and negotiate contracts with vendors, including internet service providers, mobile phone providers, third-party IT support, and hardware suppliers.
- Monitor technology budget and ensure cost-effective operations.
Support & Troubleshooting
- Act as primary escalation point for IT-related issues across global team, providing hands-on support and troubleshooting for hardware, software, and connectivity challenges.
- Train and guide senior staff and other employees on IT policies, tools, and practices with patience and clarity.
- Foster a technology-forward culture that empowers staff with the tools and knowledge they need to succeed.
Strategic Planning
- Evaluate the company’s IT posture and recommend improvements to align with business goals.
- Advise on new technologies and approaches to enhance global IT operations and cost efficiency.
- Plan for upcoming contract renewals and make data-driven recommendations for renewals or alternative vendors.
- Assess current and future IT needs, including integration of acquired teams and new offices.
- Recommend and implement scalable systems and technologies to support business expansion.
May occasionally perform other projects or special duties as assigned.
Job Requirements
- Proven experience (8+ years preferred) in IT operations, including infrastructure management, procurement, and cybersecurity.
- Deep knowledge of Wi-Fi systems, firewalls, and permissions management in platforms like Office 365, Copilot.
- Experience managing IT for a global organization, including compliance with international regulations and strict client demands.
- Demonstrated success in vendor management, procurement, and contract negotiation.
- Hands-on expertise with Microsoft 365, Intune, SharePoint, and device management systems.
- Strong background in troubleshooting and resolving IT issues, including hardware, software, and connectivity.
Skills & Competencies
- Strategic thinker with the ability to align IT policies and systems with business needs.
- Excellent communication and interpersonal skills, with a patient and approachable demeanor.
- Ability to balance security needs with business functionality.
- Strong knowledge of cybersecurity best practices and risk mitigation.
- Familiarity with HRIS and AI systems and their data security requirements is a plus.
- Position requires the ability to sit and use a computer for extended periods of time.
- May require bending, reaching, and lifting to access equipment.
Job Benefits
Remuneration will depend upon the candidate’s experience levels and in accordance with the overall TAG-India salary structure. TAG provides competitive health benefits and paid time off, with training opportunities available for its employees.
TAG-India is an equal opportunity employer. We strongly encourage applications from qualified women and individuals from diverse backgrounds.
This job description provides an overview of the responsibilities and expectations associated with the role. The scope of this role may evolve, and therefore, the job description may be modified as needed by the organisation.
All interested candidates must apply via the application portal on our website. Due to the volume of applications received, responses from our recruiting team may be delayed. No phone calls or emails, please.
