IT Manager

Minimum Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 8+ years of progressive IT experience, with a minimum of 3 years in a team leadership or managerial capacity.
• Proven experience in:
• System administration (Windows/Linux)
• Active Directory & Group Policy
• Google Workspace administration
• Network infrastructure and firewall management
• Endpoint management and IT support services
• Strong understanding of security frameworks, especially ISO 27001, and regulatory IT compliance.
• Excellent leadership, communication, and troubleshooting skills.
  

Preferred Qualifications

• Experience in financial services, fintech, or other regulated industries.
• Familiarity with public cloud platforms (AWS, Azure, or GCP).
• ITIL Foundation certification or similar service management framework.
• Exposure to endpoint management tools (e.g., Microsoft Intune, Jamf).
• Experience with SIEM tools or centralized logging (e.g., Splunk, ELK stack).
  

• Lead and manage the local IT team covering helpdesk, infrastructure, and systems functions.
• Ensure 24/7 availability and performance of IT systems, including hardware, software, and networking.
• Act as the final escalation point for technical issues and provide hands-on support when required.
• Oversee IT onboarding and offboarding; enforce access control policies and role-based permissions.
• Maintain an accurate inventory of IT assets, licenses, and configurations.
  

• Administer and maintain on-premise and cloud-based servers (Windows/Linux).
• Manage Active Directory, Group Policy, DNS, DHCP, and system patching.
• Maintain and support Google Workspace and Microsoft 365 services.
• Ensure system resilience through backups, regular testing, and capacity planning.
• Implement and manage device compliance, software deployment, and policy enforcement.
  

• Oversee LAN/WAN operations, including switches, routers, firewalls, enterprise Wi‑Fi, and VPNs.
• Manage enterprise-grade firewalls (e.g., Fortinet, Palo Alto, Cisco) and ensure secure perimeter configurations.
• Monitor network performance, resolve bottlenecks, and implement redundancy strategies.
• Coordinate upgrades, network segmentation, and secure remote access controls.
  

• Enforce corporate cybersecurity policies locally to ensure secure infrastructure and endpoints.
• Deploy and monitor endpoint protection, MFA, data loss prevention (DLP), and patch management.
• Support internal audits and maintain compliance with frameworks such as ISO 27001.
• Assist in the development and execution of disaster recovery and business continuity plans.
• Log and respond to security events and coordinate with the global Security Operations Center (SOC).
  

• Maintain relationships with local IT vendors, ISPs, and service providers.
• Oversee IT procurement, license renewals, and hardware/software budgeting.
• Ensure cost-effective operations while maintaining enterprise-grade service reliability.
  

• Work closely with global IT, DevOps, and Information Security teams on shared infrastructure and cloud initiatives.
• Provide insights into technology improvements from a local operational perspective.
• Report regularly on IT metrics, system performance, risks, and recommendations to senior leadership.