IT Infrastructure Specialist

Role Overview:

We’re looking for an immediate joiner — a true IT superhero who can juggle systems, networks, users & challenges all at once with confidence and calm. If you’re a multitasker who thrives on solving problems and keeping everything running smoothly, this role is for you.

The role oversees installations, configurations, upgrades, and network security, ensuring reliable WAN/LAN performance. It includes resolving complex issues by collaborating with vendors and internal teams, managing escalations, and maintaining strong, clear communication with key stakeholders.

Key Responsibilities:

Network, Infrastructure & Security Oversight

● Manage WAN/LAN, wireless networks, cloud services, and related hardware/software.

● Configure and troubleshoot Aruba Switch/UniFi APs, and Sophos/Fortinet firewalls.

● Monitor system performance, ensure backups, disaster recovery readiness, and overall network security.

● Handle firewall/VPN setups, antivirus systems, and security patching.

● Support infrastructure planning and improvements.

System Management & Employee IT Support

● Provide support for Windows/Mac OS, business applications, and internal tools.

● Manage Google Workspace (users, groups, licensing, update and migration).

● Handle software installations, updates, deployments, and maintain technical documentation.

● Respond to IT issues and provide timely on-site/remote support.

● Manage IT onboarding (system setup, account creation) and offboarding (asset handover, remove access, etc)

● Communicate system incidents and IT updates to employees.

Stakeholder Management (Internal & External)

● Liaise with vendors/service partners for IT products and support.

● Maintain IT asset inventory, documentation, and lifecycle records.

● Manage procurement, licenses, AMC renewals, and vendor contracts.

● Coordinate with finance on IT budgeting and audit requirements.

● Maintain IT stock records and reports.

Requirements:

● 5+ years of experience in IT infrastructure, systems, or network administration.

● Strong hands-on expertise with: Firewalls/VPN (Sophos/Fortinet), Aruba/UniFi access points

● Deep understanding of WAN/LAN, network monitoring, and cloud/wireless environments & proficiency in Google Workspace.

● Excellent problem-solving, documentation, and communication skills.

● Ability to plan and optimize infrastructure in a growing organization.

Qualifications:

● Bachelor’s degree in Information Technology, Computer Science

● Previous experience working in IT organisations is preferred.

● Any related professional certifications (CompTIA Network+, Cisco CCNA, Hardware & System Support, CompTIA A+, Operating Systems, Linux Essentials). Certifications like MCSA, CCNA, AWS or similar are preferred.

Know About Us:

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Our unique proposition as a tech consumer platform sitting at the convergence of 3 large macro trends - gaming, content and commerce, gives us immense confidence to say that we’re here for the long haul, building an enduring Gaming brand out of India.

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Check out our Product

Life At Rooter:

We offer comprehensive health insurance coverage to ensure our employees have access to quality healthcare, a balanced 5-day work week, and a vibrant, supportive culture that keeps you inspired every day.