IT Head

IT & ERP Manager – Job Description

The IT & ERP Manager is responsible for overseeing the company’s IT infrastructure, implementing and managing the ERP system, ensuring data security, and supporting cross-departmental technology needs. The role includes planning, coordinating, and executing technology solutions that improve efficiency, accuracy, and organizational performance.

Key Responsibilities1. ERP Management

• Lead end-to-end implementation, customization, and maintenance of the ERP system (e.g., Tally ERP, SAP, Oracle, Odoo, or industry-specific ERPs).
• Coordinate with department heads to gather requirements and translate them into ERP workflows.
• Optimize ERP modules for Finance, HR, Sales, Procurement, Inventory, Projects, and CRM.
• Manage user access, role permissions, and data migration.
• Ensure timely ERP updates, backups, and performance optimization.
• Train staff on ERP usage and resolve ERP-related issues.

2. IT Infrastructure Management

• Maintain and upgrade all IT hardware and software across the organization.
• Oversee installation and configuration of systems, networks, servers, routers, firewalls, and CCTV (if applicable).
• Manage cloud services, storage, backup systems, and data recovery protocols.
• Ensure smooth operations of email servers, communication tools, and office applications.
• Monitor system performance and troubleshoot issues with minimal downtime.

3. Cybersecurity & Data Protection

• Implement and manage IT security policies and best practices.
• Safeguard company data through firewalls, antivirus systems, encryption, and regular audits.
• Conduct periodic vulnerability assessments and security testing.
• Ensure compliance with data-protection regulations (ISO, GDPR—if applicable).

4. Technical Support & Troubleshooting

• Provide Tier 2 and Tier 3 technical support to employees.
• Maintain an IT helpdesk system for timely resolution of issues.
• Develop documentation for IT processes and troubleshooting guides.

5. Vendor & Asset Management

• Manage relationships with IT vendors, ERP consultants, and service providers.
• Negotiate contracts, evaluate quotations, and recommend cost-effective solutions.
• Maintain an accurate inventory of laptops, desktops, servers, licenses, and accessories.

6. Strategic IT Planning

• Analyze emerging technologies and recommend adoption aligned with business goals.
• Set IT budgets, forecast requirements, and manage expenditures.
• Contribute to digital transformation initiatives across the company.

Required Skills & Competencies

• Strong knowledge of ERP systems and their modules.
• Expertise in networking, server management, and cybersecurity.
• Strong troubleshooting and analytical skills.
• Ability to manage multiple projects simultaneously.
• Excellent communication and stakeholder-management skills.
• Leadership abilities with experience managing IT teams or external consultants.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person