IT Head

Role & responsibilities

Responsibilities

• Manage, monitor, and maintain all

  servers

  including

  email servers (SMTP, Exchange, or equivalent)

  ,

  application servers

  , and

  file servers

  .
• Oversee

  network infrastructure

  routers, switches, firewalls, and VPN connectivity across offices and remote sites.
• Administer and optimize

  VPN configurations

  , ensuring secure remote access for employees.
• Handle

  system administration

  tasks including user access management, patch updates, and data backups.
• Ensure the

  availability, performance, and security

  of IT systems and networks.
• Develop and implement IT

  policies, procedures, and best practices

  for system uptime, data protection, and information security.
• Manage

  IT vendors

  , including service providers, software licensors, and hardware suppliers; negotiate contracts and ensure SLAs are met.
• Oversee

  cybersecurity measures

  , firewall management, antivirus deployment, and incident response.
• Support compliance with

  information security standards

  and coordinate regular IT audits.
• Plan and execute

  infrastructure upgrades

  , ensuring scalability for business growth.
• Provide technical guidance and support to internal users, and manage a small IT support team if applicable.

Collaborate with management to align IT infrastructure with business objectives.

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Preferred candidate profile

• Strong technical knowledge of:

• Windows/Linux servers

  and

  email server management (SMTP/Exchange)

• VPN configuration and maintenance

• Network management (LAN/WAN, switching, routing, firewalls)

• IT infrastructure planning and system management

• Cybersecurity practices and IT security tools

• Hands-on experience with

  backup solutions, patch management, and remote monitoring tools

  .

About the Role

IT Manager