About Instead Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline. Instead's investors include Sarah Guo from Conviction (conviction.com) and many of our customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer, Bloomberg — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG. Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Instead's CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40. What You'll Do Own our IT Infrastructure and Support, including: User hardware acquisition User hardware imaging User hardware deployment User hardware remote management Security / Antivirus implementation and updates Single Sign-On implementation (Okta) and maintenance gSuite administration AWS administration for a limited set of services Hardware and software support for internal users Backup and recovery planning and implementation Additional tools to administer would include Slack, Zoom, Loom, Adobe, Microsoft office, Tableau, etc. Other duties, as needed What You'll Need Bachelor’s degree or equivalent experience Working knowledge of dynamic dashboards and report builder Excel in a collaborative environment; we work with Legal, Finance, IT, Marketing, Sales, and product teams. Release & environment management (i.e.: deployments). 4+ years of experience hands-on with IT Systems Administration and Support Strong in gSuite Administration Experience with new SSO implementations Experience with both MacOS and Windows platforms (mostly MacOS) Experience with remote administration of hardware devices, including mobile Some experience with Salesforce preferred Some experience managing AWS resources preferred Proficiency in technical documentation and technical training Experience in implementing and working within an effective change management process Ability to work on multiple high-priority projects simultaneously Ability to define requirements for technical projects and work directly with stakeholders Ability to work with minimal supervision Equal Opportunity Employer - M/F/D/V As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.
