767 Industrial Relations Jobs - Page 22

candidate will look after entire operation and coordinate .

Role & responsibilities Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Business Performance Goal ( Revenue , Collections , Margin Improvement ) Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals. Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase. Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps . Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems. Client Relationship Management Strive to understand customers needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote companys image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Leadership & IR With support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures Ensure implementation of HR & Training policies Health & Safety With support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures

PMS, Recruitment, Statutory compliance & Industrial Relation, IMS

We are hiring Escalation Investigator ( Work place investigations,mandatory ) based of Gurugram location. If interested please apply on our portal https://www.amazon.jobs/en/jobs/3003294/er-escalation-investigator-india-ops-er-investigations Key skils:Work place investigations,mandatory Experience: 5 to 15yrs Job location: Gurugram Must be strong in Communication skills along with ER, work place investigations experience PREFERRED QUALIFICATIONS - Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation - Experience developing policies and supporting documentation Key job responsibilities • Investigate highly sensitive HR and Employee Relations issues, including: Conducting employee interviews; reviewing evidences, preparing investigation reports, providing recommendations, implementation of remedial actions and closure with the claimant. • Proposing remedial action based on investigation findings. • Develop investigator capabilities in the PXT (HR) team and create a pool of ER trained investigators. • Independently manage and assign cases to the trained investigators. • Ensure adherence to SLAs and timely closure/ resolution to appropriate personnel. • Investigate and report the findings of the investigation to the leadership. • Multi-task and liaison with Global teams, Labour and Employment legal leadership, Amazon legal leadership. • Consult with appropriate partner teams on critical issues, as and when required. • Analyze aggregate investigation data to identify issue trends and opportunities for proactive risk mitigation. • Provide strategic recommendations to the business to proactively address systemic issues

Role Summary: The Senior Manager Plant HR will be responsible for leading all human resource functions at the plant level. This includes talent acquisition, industrial relations, statutory compliance, employee engagement, HR operations, training & development, and ensuring alignment with the organization's HR policies and business objectives. Key Responsibilities: 1. HR Strategy & Operations Implement and oversee plant-specific HR strategies in alignment with corporate HR and business goals. Drive HR operations including manpower planning, recruitment, onboarding, payroll inputs, attendance, and leave management. 2. Industrial Relations & Compliance Maintain harmonious industrial relations and proactively manage union negotiations, grievances, and disciplinary processes. Ensure compliance with applicable labor laws and regulations (Factories Act, ESI, PF, etc.). Liaise with government bodies and ensure statutory returns and audits are managed effectively. 3. Talent Management Lead recruitment for blue-collar and staff roles at the plant. Identify skill gaps and work with L&D teams to implement training programs for workers and staff. Drive performance management and succession planning at the plant. 4. Employee Engagement & Welfare Design and execute engagement initiatives to build a motivated and productive workforce. Manage employee welfare schemes, grievance redressal mechanisms, and communication forums. Foster a culture of trust, safety, and inclusivity. 5. HR MIS & Analytics Maintain HR dashboards and analyze trends related to absenteeism, attrition, productivity, etc. Present reports to plant leadership and corporate HR team on key HR metrics and improvement areas. Desired Candidate Profile: Master’s degree in Human Resources / MBA (HR) / MSW from a reputed institution. 10+ years of HR experience, with at least 5 years in a Plant HR leadership role. Strong understanding of labor laws, statutory compliance, and IR best practices. Proven experience in managing blue-collar workforce and unions (where applicable). Excellent interpersonal, communication, and negotiation skills. Ability to work independently and collaborate with cross-functional teams.

What you'll be doing E mployee Relations and Employee Engagement Manage local consultation processes and requirements Manage external risks and ensure compliance with external legislative requirements Support legal entity related boards (e.g. Supervisory boards) Provide country specific SME ER/IR advice Act as trusted advisor/ offer coaching for front line LMs (formal/informal) Develop and leverage relationship with internal Employee Representative bodies Translate global ER philosophy to local ER Strategy and plan Run proactive interventions aimed at improving quality of leadership/ employee engagement through line managers Develop and execute country-specific culture and work environment programmes incl. health and welfare design and application Drive and support an inclusive workforce and the overall D&I agenda for the Country Manage high-impact or high-risk individual or collective disciplinary, grievance or other ER/IR issues. Industrial relations Develop and leverage relationship with Union and employer associations Represent Shell externally as a recognized expert in country-specific issues Prepare and manage CLA negotiation strategy and manage external and internal stakeholders Prevent and manage industrial action Have oversight and influence of major contractors in their IR strategy/tactics where applicable (liaise with CP) Assess IR management component of contractor tenders and manage relationship with employers of contractors (regulation of terms, co-employment risk) Experience in managing Establishment and contract labor compliance is a pre-requisite. HSSE, Compliance & Ethics Set up local crisis management governance and manage HR angle of crisis in collaboration with key stakeholders like Country Chair, RE, Health and Services Sense (also through the line and HR Advice) what goes on in the organization and anticipate what topics can grow into grievances Lead HR investigations, GHL complaints and other grievances Ensure duty of care towards employees and contractors (worker welfare) Capability and community building Ensure robust information & knowledge management relating to country specific ER/IR content Collaborate with HR Expertise to ensure good solid knowledge of Labour Practices standards internally and keeping up to date with the external news and development Coach HR Advisors and Line Managers on quality ER, Ethics & Compliance Dimensions Proactively manage and enable a healthy ER/IR environment in country, using data to proactively identify emerging ER/IR trends and define mitigations for potential future risks Reports to Country ER/IR lead or HR Country lead Individual Contributor, but still guided by manager / Senior ER/IR expert. Undertakes component of cases or supports specific organisation unit. Allocated to specified sub area of country (i.e. asset). Low complexity of ER / IR environment. Indicative population size supported: 500-1,000 You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. Youll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity and respect for one another. Youll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programs.

Responsible for Total HR functions of a Large size Manufacturing Corporate Responsble for Multiple Manufacturing plants and corporate Office Required Candidate profile MSW / MBA HR with 17+ yrs experience in HR, Large Size Manufacturing Industry Experience Must Age Around 50 yrs

To manage and drive the implementation, monitoring, and compliance of all government-sponsored schemes (e.g., PMEGP, CGTMSE, MUDRA, Stand-Up India, etc.) across branches and ensure timely reporting, subsidy claims, and liaison with government agencies Roles and Responsibilities Ensure timely submission of claims for interest subvention/subsidies. Liaise with government departments, SIDBI, NABARD, etc., for approvals and updates. Track scheme-wise portfolio performance, NPA levels, and MIS reporting. Conduct periodic training sessions for branch staff. Prepare and share scheme-specific dashboards and updates with management. Ensure audit compliance and internal controls in all scheme-related operations

Role & responsibilities Employee Relations: Foster a positive work environment by addressing employee grievances and conflicts. Develop and implement employee relations policies and procedures. Conduct regular meetings with employees and union representatives to discuss and resolve issues. Promote open communication between management and employee Union Management: Negotiate collective bargaining agreements with labor unions. Ensure compliance with the terms of collective bargaining agreements. Represent the organization in discussions and negotiations with union officials. Dispute Resolution: Handle disciplinary actions, terminations, and employee grievances in accordance with company policies and legal requirements. Mediate disputes between employees and management. Prepare and present cases before labor courts and tribunals, if necessary. Compliance: Legal Compliance: Ensure compliance with all applicable labor laws, regulations, and statutory requirements, including the Industrial Disputes Act, Factories Act, Minimum Wages Act, etc. Maintain up-to-date knowledge of changes in labor laws and regulations. Conduct regular audits to ensure adherence to legal standards and company policies. Policy Development and Implementation: Develop, review, and update HR policies and procedures to ensure compliance with legal requirements and best practices. Implement and monitor compliance programs to ensure adherence to policies. Record Keeping and Reporting: Maintain accurate and up-to-date records of all compliance-related activities and employee information. Prepare and submit required reports to government agencies and regulatory bodies. Conduct regular compliance audits and risk assessments. Preferred candidate profile Bachelors degree in Human Resources, Industrial Relations, Law, or a related field. Masters degree in Human Resource Management (HRM) or Industrial Relations (IR) is preferred. Minimum of 10-15 years of experience in industrial relations and compliance, preferably in a manufacturing or industrial setting. Proven experience in handling labor unions and negotiating collective bargaining agreements. Strong knowledge of Indian labor laws and regulations

Responsible for payroll, attendance and leave records, TDS, statutory contributions, (F&F) settlements, employee expenses and reimbursements, maintain factory-related records, employee grievance. Proficiency in MS Excel required.

- Lead HR operations: recruitment, onboarding, payroll, & compliance. - Oversee site administration: security, canteen, transport, and accommodations. - Drive employee engagement, welfare, and training programs.

Section Incharge-HR operations and legal compliance Position Code U-FL-HR-NN-1087 Reporting To Head- HR Sub Function / Function Human Resources Management Location / Unit Films Division, Noida 1. JOB PURPOSE - Manage Industrial Relations for the division and also undertake HR activities. 2. PRINCIPAL ACCOUNTABILITIES Accountabilities Key Performance Indicators ( Accountabilities indicate your primary responsibilities) (Key Performance Indicators are the measurement parameters and target which define your accountabilities and responsibilities. Maintain harmonious industrial relations and Ensure legal compliance Performance Management Process (Shop floor employees) Recruitment Shop floor Manpower Manpower Planning Conflict Management Employees Mediclaim Insurance & ESIC & Hospitalization Administration Building of constructive relationships between all stakeholders Support in implementing an effective legal compliance system & process Create and manage effective actions in response to audit discoveries & compliance violations Conduct regular audit of company procedures, practices & documents to identify possible weakness in systems and processes. Carry on employee education on Legal processes & systems as necessary Resolve employee concern about legal compliances. Detailing of all eligible employees for PMS / Increment Cycle. Data compilation and preparing cost summary sheet Support in implementing PMS decision Plan & ensure Recruitment ensuring balance of Budgeted Vs deployment strength Ensuring on boarding of Workers AS PER SLAs IDPs for all Improvement Areas stated in Confirmation process; Progress check and document as per plan Support in finalizing the Manpower Planning and control the Manpower as per the Budget & Actual Strength Able to keep composed in ambiguous situations, think clearly, understands the point of conflict and make one available for resolving the situation maintaining a professional approach. Manage accident cases and Coordination with EHS Team on accident cases and ensure corrective actions Responsible for proper treatment of injured employee. Responsible for ensuring coverage of the employees in Medical Insurance Maintain the data of insured employees. Over All Administration of Canteen & Pantry. Seating arrangement of New Joiners . Maintenance of First aid box, procurement of the essentials and bill clearance of the same Co-ordination in Vaartalap. Meeting Arrangements 3. INTERACTIONS Internal Interaction Internal interactions across functions in Film Division. External Interactions (Outside the Organization) External interactions with the Govt. Department, ESIC, EPF , Hospital , Insurance, ITI College ,Contractors , Various Vendors etc. 4. SKILLS AND KNOWLEDGE Educational Qualifications, Relevant Experience & Relevant Industry Experience 5. Technical and Behavioral Skills Advanced MS Office skills (i.e., Excel & PowerPoint) Highly analytical & strong attention to details Good Written and Oral Communication Ability to think out of the box and can create innovative solutions to work problems Ability to think about organization and teams first before self. Ability to create a level of trust, mutual respect and sharing approach in the team. Take personal responsibility for achieving the results. Ability to go beyond what is needed in every situation by overcoming obstacles Ability to handle problems using logical and systematic approach Ability to change the way of organizational working into systematic working. Ability to listen and pay attention to other s point of view and share information in clear and concise manner. Ability to identify need for changes and supports in implementation of change processes. Ability to Influence others to achieve the goal/mission and takes ownership of the tasks or assignments and also its outcome

1. Ensure quality of installation at Project Sites. 2. Effectively mobilize available resources and strive for on time project completion. 3. Equipment Testing for performance with reference to design and specifications. 4. Ensure smooth handing-over projects, complete with all documentation, drawings, manuals, measurements, test reports, test certificates etc Key Responsibilities: Short Info Posted: 0 day(s) ago Location: Bengaluru Qualifications: Be/BTEch Electrical Engg Experience: 5 Years - 0 Months To 8 Years - 0 Months

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Employee Relations Lead - India, Middle East & Africa Location: India Reports to: Employee Relations Director Job Summary The Employee Relations Lead - IMEA oversees the execution of Copelands Employee Relations (ER) strategy within the IMEA region. They serve as the primary point of contact for all ER matters across India, the Middle East, and Africa, ensuring consistent policy application, effective case management, and strong partnership with HR and site leadership teams. This includes addressing region-specific labor/industrial relations issues such as union strategy, statutory consultation procedures, and other ER-related regulatory or socio-political considerations, in partnership with Legal and local HR where appropriate. The Lead drives centralized ER service delivery, maintaining direct ownership of case management activities, performance improvement support, and policy compliance across the region. In countries with minimal headcount or specialized local requirements, the Lead may partner with Business-Facing HR (BFHR) to deliver hybrid support. They collaborate closely with the global ER COE to maintain standardized processes, reporting, and service levels. Key Responsibilities Lead and manage employee relations activities within the IMEA region, ensuring timely and fair case resolution in alignment with global ER policies and practices. Provide direct ER leadership over the India business in particular, as the largest business in the region. Support labor/industrial relations strategy across the region, including union engagement, worker committee processes, and required consultation protocols under local law. Serve as the primary escalation point for complex and high-risk ER cases, partnering with Legal and other stakeholders as needed. Directly manage ER case intake, investigation, resolution, and closure, ensuring a consistent, professional colleague experience across the region. Partner with regional Business-Facing HR teams to deliver hybrid ER support where needed, especially in countries with minimal headcount or unique legal complexity. Provide day-to-day direction and mentorship to regional ER Advisors, ensuring professional service delivery, skill development, and workload balance. Monitor case trends, emerging risks, and workforce issues, delivering actionable insights and recommendations to regional and global leadership. Execute the Employee Relations annual governance cycle within the region, including quarterly campaign delivery, stakeholder reporting, and process audits. Ensure full adoption of ER case management protocols in ServiceNow, including accurate logging, escalation, documentation, and timely case closure. Deliver coaching and education to site leaders on performance management, conflict resolution, workplace expectations, and policy application. Collaborate on global ER projects and initiatives, bringing IMEA-specific insights to shape global practices, policies, and processes. Support leaders to foster a fair, consistent, and compliant employee experience aligned with Copeland s People Plan. Qualifications: Education: Bachelor s degree in Human Resources, Business Administration, or a related field; Master s degree preferred. Experience: 7+ years of experience in employee relations or HR, including regional or global support experience. 5+ years of employee relations or HR experience in India 3+ years managing complex employee relations cases required. Experience working in a centralized Employee Relations delivery model preferred. Skills: Strong leadership and delegation skills, excellent problem-solving and conflict resolution skills, team leadership experience, and expertise in handling escalated cases and performance improvement processes. Proficiency in English and Marathi required; additional languages based on region are a plus (e.g., Arabic, Hindi, French). Additional Requirements: Knowledge of regional labor laws, experience with metrics and reporting, and strong communication and interpersonal skills. Willingness to travel regionally within IMEA and occasionally globally as needed to support sites and stakeholders. Ability to work across time zones and cultural contexts. Preferred Location: Pune, India Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That s why everything we do is geared toward a sustainable future for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Roles and Responsibilities Manage end-to-end recruitment process from job posting to onboarding new hires. Develop and implement effective talent acquisition strategies to attract top candidates. Ensure compliance with labour laws, regulations, and company policies related to employment. Employee engagement initiatives to improve morale, productivity, and retention rates. Analyze performance metrics using Performance Management Systems (PMS) to identify areas for improvement. Labor Management Payroll Management Training & Development

Location: Jamnagar Qualification: Any graduate Exp: 3 yrs & above Description: 1.Handling PF, ESIC 2.Wages & compliance handling 3.Knowledge of Excel Interested candidates share there CV on tina.naik@cr3.group

Employee relations. Develop and implement HR policies & procedures. Maintain employee records Assist with payroll processing, benefits administration, and attendance tracking Ensure HR practices comply with relevant laws and regulations Required Candidate profile Looking for candidates with experience in Construction or Interior industry Prefers Male candidate

HR Generalist role, Recruitment/ Employee Grievance handling/ Labour management/Admin/Employee Engagement/ Training & Development/Audits / Payroll.

Ensure smooth Industrial Relations at the Raipur unit Liaise with local trade unions and handle union negotiations and settlements Maintain compliance with applicable labour laws and statutory requirements (ESI, PF, Factory Act, etc.) Manage contract labour including contractor coordination, wage compliance, and statutory documentation Address disciplinary issues, grievances, and employee disputes Coordinate with local government and statutory bodies Labour Department, ESI, PF Office, Factory Inspector, etc. Handle statutory audits and ensure timely submission of returns and registers Lead employee engagement, welfare activities, and communication initiatives Ensure adherence to company policies, HR practices, and Code of Conduct at the plant level Support manpower planning, recruitment, and onboarding of workers and staff Maintain updated employee records and prepare HR/IR-related MIS and reports Assist in implementation of productivity and cost-saving initiatives Provide training on labour law compliance, discipline, safety, and skill development Handle legal cases related to labour and industrial disputes in coordination with legal team Foster a safe, productive, and compliant work environment

Role & responsibilities- Payroll Management (Primary Responsibility): Process monthly payroll accurately and on time for all employees. Maintain employee payroll records and ensure data accuracy. Handle salary revisions, bonuses, and other compensations. Coordinate with finance and operations teams for disbursement of salaries. Ensure statutory deductions (PF, ESI, TDS, etc.) are accurately calculated and deposited. Prepare and file monthly/quarterly/annual payroll statutory returns (e.g., PF, ESI, PT, Form 16). Attendance & Leave Management: Monitor attendance and leave records using HRMS or manual systems. Coordinate with outlet/store managers for accurate attendance data. Address discrepancies in attendance and leave. Compliance & Documentation: Ensure payroll practices comply with labor laws and internal policies. Maintain up-to-date employee records including contracts, KYC documents, etc. Assist in audits related to payroll and statutory compliance. General HR Support: Assist in onboarding and exit formalities. Support employee queries related to salary, tax, and benefits. Generate HR reports and MIS related to payroll, attrition, etc. Qualifications & Skills: Bachelors degree in HR, Commerce, or a related field. 2-4 years of experience in HR with a strong payroll focus, preferably in the food, hospitality, or retail sector. Working knowledge of payroll software and HRMS tools. Sound understanding of Indian labor laws, taxation, and statutory compliance. Strong MS Excel skills. Excellent communication and interpersonal skills. High attention to detail and confidentiality.

Job Description: Liaisoning with all Govt dept / local authorities (Industry Dept, Fire Dept., State Pollution Control Board, other Govt. Dept.) Handling factory related compliances and grievances Handling Contract Labours Recruitment and termination & maintain Employee Relations Personnel File Management - Attendance, Leave and Salary Register etc. Statutory Compliances - Statutory and Non statutory compliances, Calculation and form wise understanding of the calculations of PF, PT ESIC, Income Tax etc. along with the monthly and yearly contributions. Statutory Compliances & Audits, legal matters & court cases, liaison work, responsible for administration and welfare activities being carried out etc. Handling all administrative activities like maintenance of office equipment, transport, housekeeping & maintenance of office and record keeping of office stationery including various formats. Maintaining Employee Database Responsible for Time Keeping Management & Leave Accounting for on roll employees. Responsible for Performance appraisal for system effectiveness by annual increments, promotion & transfers. Managing expenses within the sanctioned Manpower costs and other budgeted HR cost Preparing MIS reports

Implement policies related to employee relations in accordance with Bank policy & statutory regulations Expert in employee related norms applicable to banking Advise management in legal issues related to employees Lead a team in Industrial Relations Required Candidate profile Must have excellent oral and written communication skills besides other languages. Excellent Leadership Skills Prefer candidates with IR experience from Banking, Financial, NBFC related industries

HR Head (Infra) will oversee HR, IR, and Admin functions across India. Based in Nagpur with frequent travel. Key focus: HR policy, compliance, talent, IR, and admin ops. Requires 12–15 yrs experience with 5+ in leadership, preferably in infra sector.

Job SummaryTo provide overall leadership for the cluster and ensure effective service delivery by managing: Profitability of cluster operations and assuming P&L responsibility Delivery of high quality service to customers and ensuring effective operations Health & safety and leadership for all branch functions. Area of Responsibility Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Business Performance Goal ( Revenue , Collections ,Margin Improvement )Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals.Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase.Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps .Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems.Client Relationship Management Strive to understand customers needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote companys image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Leadership & IRWith support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successfulcompletion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrativemeasuresEnsure implementation of HR & Training policiesHealth & SafetyWith support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures Qualification and Experience RequiredQualificationMinimum: Graduation / Diploma (if very relevantindustry experience) Desired: MBA/ Masters degree or equivalent Relevant Experience Minimum 8-10 years of overall experience Minimum 2-3 years of experience in a service industry with large distributed operations (e.g. retail, insurance, logistics) Experience of independently managing a P&L Ability to make sound, clear and relevant decisions Ability to resolve disputes/ disagreements Ability to carry people along, create team spirit and gain their commitment Ability to successfully manage widespread field operations Ability to work with labour unions

Job SummaryTo provide overall leadership for the cluster and ensure effective service delivery by managing: Profitability of cluster operations and assuming P&L responsibility Delivery of high quality service to customers and ensuring effective operations Health & safety and leadership for all branch functions. Area of Responsibility Operations Management Formulate & implement cluster strategy linked with Hub strategy Directly accountable for planning and organizing branch operations Ensure proper start-up of new assignments Manage guard sourcing in terms of scouting, referrals and walk-ins Ensure proper deployment, rostering & attendance of guards Ensure proper supervision, patrolling & review in terms of day & night checks Conduct security audits of large assignments periodically Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads Maintain consistent, complaint free, high quality service levels Support and facilitate implementation of corporate projects Business Performance Goal ( Revenue , Collections ,Margin Improvement )Revenue Growth To grow higher than the industry growth by having Get & Grow and achieve the revenue goals.Collections Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts. Gap analysis in invoicing and collections. Price Increase Timely communication with customer and related stakeholders. Agreement to pay / timely billing with customer Variance analysis of actual vs budget. Timely termination of customer in case of non agreement or delay in decision of price increase.Bad Debt Understanding the bad debt reasons and devising the strategy in recovering the same. Do the analysis and take the necessary course of action. Focus on collections and reduce the Gaps .Margin Improvement Understand the contract. Knowing the gaps in contract and closing the gaps with customers. Knowing the payout to employees and authorities. Reconciliation - correction for gaps between billed & paid. Asking customers to increase the management fee on various value addition and solving customer problems.Client Relationship Management Strive to understand customers needs and deliver the right/customized solutions Build effective customer relationships, ensure customer satisfaction and promote companys image Conduct all surveys and client requested security audits Ensure satisfaction and retention of existing clients Regular meeting with clients for performance feedback Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight Responding to client queries and concerns promptly Leadership & IRWith support from Branch HR Team: Prepare manpower budget as per business requirements Recruit adequate number of quality direct manpower in accordance with business requirements Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successfulcompletion of basic course Ensure timely completion of joining formalities for new recruits, and their timely deployment Ensure development of Direct staff through refresher and other relevant training programmes Ensure maintenance of attendance, leave, overtime records etc. Ensure correct wages computation of direct staff Ensure timely payment of wages and other dues Ensure disciplinary action is taken wherever required Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrativemeasuresEnsure implementation of HR & Training policiesHealth & SafetyWith support from Health & Safety: Ensure observance to highest standards of G4S Health & Safety norms in all areas of work Promote awareness within the team on safe working procedures Contribute to development of safe work procedures Qualification and Experience RequiredQualificationMinimum: Graduation / Diploma (if very relevantindustry experience) Desired: MBA/ Masters degree or equivalent Relevant Experience Minimum 8-10 years of overall experience Minimum 2-3 years of experience in a service industry with large distributed operations (e.g. retail, insurance, logistics) Experience of independently managing a P&L Ability to make sound, clear and relevant decisions Ability to resolve disputes/ disagreements Ability to carry people along, create team spirit and gain their commitment Ability to successfully manage widespread field operations Ability to work with labour unions