Required Qualifications;

• Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years relevant work experience in program management, process management, process improvement
  • OR equivalent experience
• 2+ years of demonstrated Project Management and Process Management experience preferably in an Operations environment.

Preferred Qualifications;

• Strong operations acumen with understanding of how operations ecosystems work
• Ideal candidate will have demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenario
• Demonstrated experience in working effectively in cross-functional, international teams (often virtual) with change and project management skills
• Ability to thrive in a fast-paced multinational environment, working across multiple lines of business
• Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep)
• Excellent written and verbal communication skills (open, confident communicator effective in senior levels of engagement)
• Be a Change Leader, have a good understanding of change management, the importance of it, approaches, key tasks and timelines.
• Direct experience in working with international stakeholders and driving process improvements in highly complex and rapidly changing environment
• Flexibility to maintain focus through change and ambiguity, navigate uncertain situations, and drive for clarity
• Attention to detail combined with an ability to see the big picture
• Excellent communication skills with ability to build allyship with individuals at all levels.
• Experience in Business Process Outsourcing, managing outsourcing partners in a managed service model is a plus

• 
  Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect.
• Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.
• Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
• Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.
• Ensure all regional/global stakeholders understand the impact the launch will have for their organisations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.
• Build strong engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework.
• Provide regional/global approval for transition through launch tollgates and recommend launch “Go/No Go” decision.
• Conduct a structured launch post-mortem ensuring learnings are incorporated into future launches.
• Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.
• Identify Automation opportunities and work closely with leadership teams to operationalize
• Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving key business scenarios, including success measurement and execution management