Role: Customer Relationship Executive Experience Required: 1–3 Years Location: Madurai Employment Type: Full-Time Industry: Information Technology / IT Services Job Summary: We are looking for a proactive and customer-focused Customer Support Executive with 2–3 years of experience in the IT industry. The ideal candidate will handle customer queries, provide technical/non-technical support, and ensure excellent service delivery to maintain high customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve basic IT-related issues or escalate them to the technical team when necessary. Provide accurate information about products, services, and software applications. Maintain detailed logs of customer interactions in CRM tools. Work closely with cross-functional teams to ensure seamless support and issue resolution. Follow up with customers to ensure their issues are resolved and they're satisfied with the service. Identify common issues and suggest process or product improvements. Meet daily/weekly/monthly performance metrics and service quality standards. Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field (preferred). 2–3 years of experience in customer support, preferably in an IT or SaaS environment. Excellent communication and interpersonal skills. Strong problem-solving and analytical thinking abilities. Proficient in using CRM tools, ticketing systems, and Microsoft Office Suite. Ability to handle pressure and multitask in a fast-paced environment. Willingness to work in rotational shifts if required. About EIBS (Elysium Intelligence & Business Solutions): EIBS delivers comprehensive IT solutions that drive business efficiency and innovation. We specialize in software development, digital transformation, and data analytics, helping businesses stay ahead of the competition through advanced technology and strategic insights. EIBS focuses on scalable, secure, and sustainable solutions to improve decision-making and productivity. With expert consultants, we ensure seamless integration of systems and processes. Why Join Us? Work with a team of talented and passionate professionals in a collaborative environment. Exposure to cutting-edge technologies and industry best practices. Career growth opportunities and continuous learning programs. A culture that values innovation, creativity, and employee well-being. Competitive compensation and benefits package. Job Type: Full-time Pay: ₹15,643.21 - ₹25,762.24 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 7358110688

Business Analyst (IT & Digital Solutions) Experience: 2-3 Years Employment Type: Full-Time Location: Madurai,Tamilnadu Job Overview: We are seeking a Business Analyst (BA) with 2-3 years of experience to join our dynamic team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, and bridging the gap between technical teams and stakeholders . You will play a critical role in defining user stories, functional specifications, and business process improvements to ensure successful project execution. Key Responsibilities:Requirement Gathering & Analysis: Collaborate with stakeholders, clients, and development teams to understand business needs and project objectives. Elicit, document, and validate business, functional, and non-functional requirements . Translate business needs into user stories, wireframes, process flows, and BRDs (Business Requirement Documents) . Project Documentation & User Stories: Develop User Stories, Use Cases, Functional Specifications, and SRS (Software Requirement Specifications) . Create workflow diagrams, data flow models, and wireframes to illustrate project scope. Work closely with UI/UX teams to ensure the application design aligns with user expectations. Stakeholder & Client Communication: Conduct requirement workshops, stakeholder interviews, and business process analysis . Serve as the primary liaison between business teams, developers, testers, and designers . Present solutions, reports, and project updates to senior management and clients. Process Optimization & Digital Transformation: Identify business process gaps, inefficiencies, and opportunities for automation and optimization. Support the implementation of intelligence-driven business solutions to enhance operational efficiency. Assist in defining KPIs and metrics to track business performance. Testing & Quality Assurance Support: Collaborate with QA teams to define test scenarios, validate requirements, and perform UAT (User Acceptance Testing) . Ensure solutions align with business needs before deployment. Market & Competitor Analysis: Conduct market research to understand industry trends, competitor strategies, and customer pain points . Assist in defining new product features based on data-driven insights. Required Skills & Qualifications: 2-3 years of experience as a Business Analyst in IT, Software Development, or Digital Solutions. Experience in Mobile App Projects & Software Applications is a MUST. Strong expertise in Business Requirement Gathering, BRDs, FRDs, and SRS documentation. Proficiency in User Story creation, Agile/Scrum methodology, and wireframing tools (Balsamiq, Figma, Lucidchart, etc.). Experience with SQL queries, data analysis, and process modeling tools (Visio, BPMN, UML, etc.). Excellent communication, stakeholder management, and presentation skills. Familiarity with JIRA, Confluence, Trello, or similar project management tools. Knowledge of Blockchain projects, AI-driven analytics, and SaaS products is a plus. Bachelor's or Master’s degree in Business Administration, Computer Science, Information Technology, or a related field. About Us: Elysium Groups is a diversified conglomerate based in Madurai, India, founded in 1999. The group comprises 12 companies operating across various sectors, including IT/ITES, software development, digital marketing, SEO, educational institutions, and research centers. The group has also expanded into industries such as art & craft, skill development, and food services. With a workforce of 51 to 200 employees, Elysium Groups continues to evolve, adapting to market trends and diversifying its business interests. Why Join Us? Work on innovative and challenging projects. Collaborative and growth-oriented work environment. Opportunity to enhance your skills and expertise in the latest technologies. Competitive compensation and career development opportunities. Job Type: Full-time Pay: ₹2,063,629.24 - ₹3,033,508.91 per month Schedule: Day shift Work Location: In person

Role: Customer Relationship Executive Experience Required: 1–3 Years Location: Madurai Employment Type: Full-Time Industry: Information Technology / IT Services Job Summary: We are looking for a proactive and customer-focused Customer Support Executive with 2–3 years of experience in the IT industry. The ideal candidate will handle customer queries, provide technical/non-technical support, and ensure excellent service delivery to maintain high customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve basic IT-related issues or escalate them to the technical team when necessary. Provide accurate information about products, services, and software applications. Maintain detailed logs of customer interactions in CRM tools. Work closely with cross-functional teams to ensure seamless support and issue resolution. Follow up with customers to ensure their issues are resolved and they're satisfied with the service. Identify common issues and suggest process or product improvements. Meet daily/weekly/monthly performance metrics and service quality standards. Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field (preferred). 2–3 years of experience in customer support, preferably in an IT or SaaS environment. Excellent communication and interpersonal skills. Strong problem-solving and analytical thinking abilities. Proficient in using CRM tools, ticketing systems, and Microsoft Office Suite. Ability to handle pressure and multitask in a fast-paced environment. Willingness to work in rotational shifts if required. About EIBS (Elysium Intelligence & Business Solutions): EIBS delivers comprehensive IT solutions that drive business efficiency and innovation. We specialize in software development, digital transformation, and data analytics, helping businesses stay ahead of the competition through advanced technology and strategic insights. EIBS focuses on scalable, secure, and sustainable solutions to improve decision-making and productivity. With expert consultants, we ensure seamless integration of systems and processes. Why Join Us? Work with a team of talented and passionate professionals in a collaborative environment. Exposure to cutting-edge technologies and industry best practices. Career growth opportunities and continuous learning programs. A culture that values innovation, creativity, and employee well-being. Competitive compensation and benefits package. Job Type: Full-time Pay: ₹15,643.21 - ₹25,762.24 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 7358110688

Job Title: Business Development Executive (BDE) – IT Solutions & Digital ServicesExperience: 0-3 Years Employment Type: Full-Time About Us: Elysian Intelligence Business Solutions (EiBS) is a leading IT/ITES solutions provider , specializing in software development, SaaS products, digital transformation, and e-commerce solutions . With a strong global presence, we have successfully delivered 2,000+ projects to clients across USA, UK, Australia, and emerging markets such as Bangladesh, Myanmar, and Sri Lanka . Recognized with prestigious global awards , EiBS continues to set benchmarks in innovation, customer satisfaction, and digital excellence .As part of our expansion strategy , we are looking for a passionate Business Development Executive (BDE) to join our growing global sales team . Job Overview: We are seeking an energetic and results-driven Business Development Executive (BDE) to generate leads, engage with potential clients, and convert them into valuable business relationships. The ideal candidate will play a crucial role in expanding EiBS’s market presence and achieving revenue growth by identifying new business opportunities, building strategic partnerships, developing customized sales strategies, and managing bidding processes .This position offers a dynamic work environment , opportunities for international client engagement , and excellent career growth prospects . Key Responsibilities:Lead Generation & Client Acquisition: Identify and connect with potential clients in global markets through market research, cold calling, LinkedIn outreach, and networking . Leverage lead generation platforms like LinkedIn Sales Navigator, Apollo.io, and Upwork to build a strong sales pipeline. Qualify leads, schedule meetings, and deliver persuasive product presentations to prospective clients. Develop and execute sales strategies to attract businesses seeking IT solutions, SaaS products, and digital marketing services . Bidding & Proposal Management: Identify suitable projects on bidding platforms such as Upwork, Freelancer, Fiverr, PeoplePerHour, and Tendersinfo . Analyze project requirements, create compelling proposals , and submit competitive bids . Respond to RFP (Request for Proposal), RFQ (Request for Quotation), and RFI (Request for Information) from enterprise and government clients. Develop customized responses based on client needs, budget, and project scope . Engage in negotiations, clarify doubts, and close deals successfully. Track and optimize bid conversion rates, ensuring consistent revenue growth.Client Engagement & Relationship Management: Engage with decision-makers and stakeholders to understand their business needs and propose customized IT solutions . Build and nurture long-term client relationships , ensuring satisfaction, loyalty, and repeat business . Collaborate with the technical and product teams to develop tailored business proposals . Sales Strategy & Market Expansion: Research industry trends, competitor activities, and market developments to refine sales approaches. Contribute to business growth strategies , helping EiBS expand its presence in USA, UK, Australia, and emerging markets . Work closely with the marketing team to optimize outreach campaigns and enhance brand visibility . CRM & Performance Tracking: Maintain detailed records of sales activities in CRM tools (HubSpot, Salesforce, Zoho). Track and analyze sales metrics, revenue performance, and client conversion rates . Provide regular sales forecasts and reports to senior management. Required Skills & Qualifications: 0-3 years of experience in business development, sales, or B2B industries (IT solutions, SaaS, Digital Marketing, Software Development). Strong expertise in bidding management and proposal writing for IT services. Familiarity with RFPs, RFQs, and tender documentation for enterprise sales. Ability to conduct market research and competitive analysis to refine sales strategies. Excellent networking and relationship-building skills to maintain long-term client partnerships. Strong analytical and problem-solving abilities to address client needs effectively. Knowledge of sales automation tools and the ability to optimize CRM processes. Ability to work with cross-functional teams including product, marketing, and tech teams. Understanding of global business etiquette and cultural nuances in international sales. High adaptability and willingness to learn new technologies and market trends. Why Join EiBS? Work with a Globally Recognized IT Solutions LeaderExciting Growth Opportunities in International MarketsPerformance-Based Incentives & Competitive CompensationExposure to Cutting-Edge IT & Digital TechnologiesCollaborative & Supportive Work Culture Job Type: Full-time Pay: ₹15,295.38 - ₹30,516.88 per month Schedule: Day shift Language: English (Required) Work Location: In person

Business Analyst (IT & Digital Solutions) Experience: 2-3 Years Employment Type: Full-Time Location: Madurai,Tamilnadu Job Overview: We are seeking a Business Analyst (BA) with 2-3 years of experience to join our dynamic team. The ideal candidate will be responsible for gathering business requirements, analyzing processes, and bridging the gap between technical teams and stakeholders . You will play a critical role in defining user stories, functional specifications, and business process improvements to ensure successful project execution. Key Responsibilities:Requirement Gathering & Analysis: Collaborate with stakeholders, clients, and development teams to understand business needs and project objectives. Elicit, document, and validate business, functional, and non-functional requirements . Translate business needs into user stories, wireframes, process flows, and BRDs (Business Requirement Documents) . Project Documentation & User Stories: Develop User Stories, Use Cases, Functional Specifications, and SRS (Software Requirement Specifications) . Create workflow diagrams, data flow models, and wireframes to illustrate project scope. Work closely with UI/UX teams to ensure the application design aligns with user expectations. Stakeholder & Client Communication: Conduct requirement workshops, stakeholder interviews, and business process analysis . Serve as the primary liaison between business teams, developers, testers, and designers . Present solutions, reports, and project updates to senior management and clients. Process Optimization & Digital Transformation: Identify business process gaps, inefficiencies, and opportunities for automation and optimization. Support the implementation of intelligence-driven business solutions to enhance operational efficiency. Assist in defining KPIs and metrics to track business performance. Testing & Quality Assurance Support: Collaborate with QA teams to define test scenarios, validate requirements, and perform UAT (User Acceptance Testing) . Ensure solutions align with business needs before deployment. Market & Competitor Analysis: Conduct market research to understand industry trends, competitor strategies, and customer pain points . Assist in defining new product features based on data-driven insights. Required Skills & Qualifications: 2-3 years of experience as a Business Analyst in IT, Software Development, or Digital Solutions. Experience in Mobile App Projects & Software Applications is a MUST. Strong expertise in Business Requirement Gathering, BRDs, FRDs, and SRS documentation. Proficiency in User Story creation, Agile/Scrum methodology, and wireframing tools (Balsamiq, Figma, Lucidchart, etc.). Experience with SQL queries, data analysis, and process modeling tools (Visio, BPMN, UML, etc.). Excellent communication, stakeholder management, and presentation skills. Familiarity with JIRA, Confluence, Trello, or similar project management tools. Knowledge of Blockchain projects, AI-driven analytics, and SaaS products is a plus. Bachelor's or Master’s degree in Business Administration, Computer Science, Information Technology, or a related field. About Us: Elysium Groups is a diversified conglomerate based in Madurai, India, founded in 1999. The group comprises 12 companies operating across various sectors, including IT/ITES, software development, digital marketing, SEO, educational institutions, and research centers. The group has also expanded into industries such as art & craft, skill development, and food services. With a workforce of 51 to 200 employees, Elysium Groups continues to evolve, adapting to market trends and diversifying its business interests. Why Join Us? Work on innovative and challenging projects. Collaborative and growth-oriented work environment. Opportunity to enhance your skills and expertise in the latest technologies. Competitive compensation and career development opportunities. Job Type: Full-time Pay: ₹263,629.24 - ₹333,508.91 per year Schedule: Day shift Work Location: In person