Implementation Manager

About the Company

A fast-growing, innovative SaaS organization that is transforming customer onboarding and professional services automation. The mission is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and improving customer satisfaction across industries. Backed by $45M in funding from top global investors, the team consists of 200+ passionate professionals focused on building world-class products loved by modern teams.

Role Overview: AI-Implementation Manager

In this role, you will lead the end-to-end onboarding of large enterprise customers, primarily in the US market. You will drive discovery, solution design, configuration, integrations, and go-live processes with a strong consultative approach. The position demands high ownership, problem–solving capabilities, and adaptability, as it supports the company’s upcoming AI-first Professional Services function. You will also guide customers toward best practices, handle escalations, and ensure rapid value realization.

Must-Have Skills

Technical & Integration Skills

• Hands-on experience with REST APIs and Webhooks (reading API documentation, testing endpoints, understanding authentication flows).
• Experience building or supporting custom integrations between SaaS products and third-party applications.
• Solid understanding of SaaS fundamentals—data models, webhooks, API limits, security, and enterprise integration patterns.
• Proficiency with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions.

Implementation Expertise

• 5+ years in customer-facing SaaS roles such as Implementation, Onboarding, or Technical Consulting.
• Proven track record of independently running enterprise onboarding projects.
• Strong experience in conducting discovery sessions, documenting workflows, and translating requirements into configurations.

Good-to-Have Skills

• Experience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance applications.
• Background in Professional Services, Customer Success, or PSA tools (e.g., Asana, Wrike, Jira, ClickUp, Salesforce PSA).
• Understanding of SSO/SAML, enterprise IT processes, or data migration.
• Basic SQL knowledge for data validation.
• Certifications such as PMP or CSM, or a comparable project management mindset.
• Experience working in high-growth SaaS companies.