Implementation Manager

Job Summary

This incumbent will play a key leadership role on the Consulting team by building effective client relationships, managing multiple complex projects to completion and developing a high performing team. This role will be a trusted adviser to our customers to deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to continually improve our methodology and develop best in class processes. S/he will be a dynamic leader that fosters a collaborative environment and has a track record of rallying teams to success.

This is a highly visible and complex role since the candidate will be the Senior point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.

Key Responsibilities

• Manage a portfolio of up to 10-15 Business Transformation Enterprise projects or couple of Strategic
• engagements of varying complexity at any given time
• Lead the implementation services & consulting for assigned clients
• Implementation scoping, estimating and Contract reviews
• Work with cross departments (Sales, Product Management, Customer Value, Infrastructure) to be able to come up with solutions which help provide value to clients
• Build strong relationships with Senior client stakeholders of Fortune 1000 companies
• Manage project resources including Project Managers, Solution Architects, and Consultants
• Manage project issues/risks and client expectations and escalate as needed
• Assist in building playbooks and and benchmarks from completed projects
• Understanding of Business processes and System architecture
• Arranging and conducting initial Executive and CxO discussions and positioning

Skill & Experience Needed

• Bachelor's degree required
• Professional Services Director/ Project Manager / Practice Head / Sr. Director for 3+ years
• 12+ years of progressive consulting project management experience
• Experience in functional or technical roles in implementation of large ERP systems is a plus
• Independent thinking with keen problem solving skills
• Ability to adapt to changing schedules and multiple work plans
• High organization and prioritization skills
• Excellent verbal, written and interpersonal skills
• Willingness to take hands-on approach to managing client needs and troubled engagements

Critical Knowledge, Skills and Abilities Requirements

• Very strong Stakeholder Management skills with flair to establish staring relationship and influence decision making with client execs based out of NA/ EMEA
• Strong Program Management skills with ability to Zoom in/Zoom out of engagements based on portfolio reviews and program risk
• Passionate about building teams, talent identification and hiring externally to help build a strong future consulting foundation
• Excellent Team management and collaboration skills with special emphasis on establishing personal rapport with his/her team
• Proven problem solving, risk mitigation and analytical skills
• Ability to handle high pressure situations
• Strong ownership to drive the projects from start to finish with maximum client delight