214 Crm Implementation Jobs

Role: Implementation and Administration of HubSpot CRM. Exp: 3+ Immediate joiners preferred Job Type: Permanent Client Industry : Fintech Interview Mode : Virtual Location : Sarjapur, Bangalore Share your resume on WhatsApp to Vijesh V (HR)

Job Overview: Youre looking to work in the environment of a high-growth startup. You’re looking for a coordinating role where you also find meaning in your work. Required Skills : Skilled in using Google Sheets for data tracking, reporting, and account management. Strong verbal and written communication skills with the ability to collaborate effectively across teams. Exceptional organizational and time-management skills to handle multiple operational tasks. Quick to learn and adapt to new business and software tools.(e.g., Cloud Calling, Zoom, WebEngage, Task Management Tools) Self-motivated and proactive in supporting process improvements and operational efficiencies. Detail-oriented with a process-driven approach to maintaining accurate records and configurations. Flexible and adaptable to changing business needs, including a willingness to extend work hours when required. Basic problem-solving abilities to troubleshoot tool-related issues independently. Roles & Responsibilities : Manage day-to-day operations of business tools, including Cloud Calling, WebEngage, Zoom, and Task Management platforms. Coordinate with internal teams for account setups, access management, and tool configurations. Handle tool-related requests such as number changes, spam resolution, bot setups, and SSO link updates. Maintain accurate records of tool usage, access logs, and operational data. Support webinars, live sessions, and automation workflows as per business needs. Collaborate with cross-functional teams to ensure seamless tool functionality and process alignment. Location : NxtWave's Hyderabad office

Job Overview: Youre looking to work in the environment of a high-growth startup. You’re looking for a coordinating role where you also find meaning in your work. Required Skills : Skilled in using Google Sheets for data tracking, reporting, and account management. Strong verbal and written communication skills with the ability to collaborate effectively across teams. Exceptional organizational and time-management skills to handle multiple operational tasks. Quick to learn and adapt to new business and software tools.(e.g., Cloud Calling, Zoom, WebEngage, Task Management Tools) Self-motivated and proactive in supporting process improvements and operational efficiencies. Detail-oriented with a process-driven approach to maintaining accurate records and configurations. Flexible and adaptable to changing business needs, including a willingness to extend work hours when required. Basic problem-solving abilities to troubleshoot tool-related issues independently. Roles & Responsibilities : Manage day-to-day operations of business tools, including Cloud Calling, WebEngage, Zoom, and Task Management platforms. Coordinate with internal teams for account setups, access management, and tool configurations. Handle tool-related requests such as number changes, spam resolution, bot setups, and SSO link updates. Maintain accurate records of tool usage, access logs, and operational data. Support webinars, live sessions, and automation workflows as per business needs. Collaborate with cross-functional teams to ensure seamless tool functionality and process alignment. Location : NxtWave's Hyderabad office

Job Overview: Youre looking to work in the environment of a high-growth startup. You’re looking for a coordinating role where you also find meaning in your work. Required Skills : Skilled in using Google Sheets for data tracking, reporting, and account management. Strong verbal and written communication skills with the ability to collaborate effectively across teams. Exceptional organizational and time-management skills to handle multiple operational tasks. Quick to learn and adapt to new business and software tools.(e.g., Cloud Calling, Zoom, WebEngage, Task Management Tools) Self-motivated and proactive in supporting process improvements and operational efficiencies. Detail-oriented with a process-driven approach to maintaining accurate records and configurations. Flexible and adaptable to changing business needs, including a willingness to extend work hours when required. Basic problem-solving abilities to troubleshoot tool-related issues independently. Roles & Responsibilities : Manage day-to-day operations of business tools, including Cloud Calling, WebEngage, Zoom, and Task Management platforms. Coordinate with internal teams for account setups, access management, and tool configurations. Handle tool-related requests such as number changes, spam resolution, bot setups, and SSO link updates. Maintain accurate records of tool usage, access logs, and operational data. Support webinars, live sessions, and automation workflows as per business needs. Collaborate with cross-functional teams to ensure seamless tool functionality and process alignment. Location : NxtWave's Hyderabad office

LeadSquared Products - Technical Implementation Engineer Number of positions: 10 Type: Full-time Experience: Apply only if you have a Minimum of 10+ years of relevant experience and can join immediately. Interview Process: Three rounds of technical interviews will be conducted via video call. During the interviews, live coding scenarios will be tested. Position Location: Hyderabad, India Pre-requisites: Must have completed LeadSquared Product Certification Program Having CCBA (Certification of Capability in Business Analysis) or CBAP (Certified Business Analysis Professional) is a plus If you are interested, please send your resumes to hr@birsolutions.com Company Website: https://www.birsolutions.com Professional Services At B.I.R Solutions client LeadSquared, the Professional Services team works with the sales team to build solutions for our customers and own the implementation and onboarding of new clients. The team is super critical as it directly impacts revenue and customer satisfaction. If you love to interact with customers globally and solve their technical challenges through hands-on implementation and integration expertise, then you should certainly join this team! Key Responsibilities Technical Implementation: Execute end-to-end implementation of LeadSquared platform based on solution design System Integration: Design and implement integrations between LeadSquared and customer's existing software ecosystem Data Migration: Execute data migration plans including cleansing, mapping, and validation of customer data and digital assets Configuration & Customization: Configure LeadSquared platform according to customer requirements and implement necessary customizations Technical Project Management: Execute implementation plans and ensure customers go live within promised timeframes Integration Management: Serve as technical point of contact for all implementation-related integrations and technical queries Technical Documentation: Create technical documentation, integration guides, and implementation runbooks Quality Assurance: Conduct thorough testing of implementations and integrations before go-live Technical Support: Provide post-implementation technical support and troubleshooting Stakeholder Communication: Communicate technical progress and status updates to clients and internal stakeholders Cross-team Collaboration: Work with Product Development team for technical feedback and post-implementation reviews Process Automation: Identify technical implementation processes that can be automated and work on automation solutions Technical Consultation: Provide technical consultation for upsell/cross-sell opportunities Requirements Education & Experience: Bachelor's or Master's degree in Engineering, Computer Science, or Technology Minimum 10+ years of mandatory experience in technical implementation of world-class SaaS products Experience with CRM implementations and system integrations preferred Technical Skills: Strong understanding of cloud-based application architecture and deployment Experience with API integrations, webhooks, and data synchronization Knowledge of database management, data migration, and ETL processes Understanding of SaaS application technical features and implementation challenges Experience with web technologies (REST APIs, JSON, XML, etc.) Familiarity with integration platforms and middleware solutions Basic scripting and automation skills Soft Skills: Exceptional problem-solving and troubleshooting skills Customer success-oriented attitude with technical mindset Excellent written and oral English communication skills Ability to manage multiple technical projects and implementations simultaneously Strong attention to detail and quality-focused approach Flexibility to travel as required Ability to explain technical concepts to non-technical stakeholders Preferred Qualifications: Experience with marketing automation and CRM platforms Knowledge of data security and compliance requirements Experience with project management tools and methodologies Certification in relevant technologies (APIs, Cloud platforms, etc.) Experience working with global clients and distributed teams Understanding of agile implementation methodologies Working Conditions: Timely execution-oriented approach required Focus on quality and continuous improvement mindset

Proficient in DMS/CRM/other business systems. Knowledge of SQL, data integration, and API management. Experience with system configuration and customization.

Maintain and update customer database Monitor customer interactions and track leads opportunities and sales pipelines Collaborate with sales. This role offers an excellent opportunity to strengthen customer engagement support sales growth.

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments, identifying high-level customer requirements, and developing business solutions to achieve the vision. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Lead the development of business strategies. - Conduct market research and analysis. - Create detailed business plans. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical. - Strong understanding of business process modeling. - Experience in business analysis and requirements gathering. - Knowledge of CRM implementation best practices. - Hands-on experience in configuring and customizing Dynamics CRM solutions. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical. - This position is based at our Coimbatore office. - A 15 years full-time education is required. Role & responsibilities Preferred candidate profile

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations. The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture. Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules. The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues. The candidate must have experience in at least one full-cycle CRM implementation and a sound understanding of CRM master data, service management, and marketing. Strong debugging, performance tuning, and documentation skills are essential.

Manage the client relationships to deliver customer delight. Implement and customize Zoho solutions, automate workflows, integrate APIs, ensure data security, train staff, and deliver reports/dashboards to drive business efficiency.

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations. The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture. Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules. The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues. The candidate must have experience in at least one full-cycle CRM implementation and a sound understanding of CRM master data, service management, and marketing. Strong debugging, performance tuning, and documentation skills are essential.

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations. The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture. Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules. The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues. The candidate must have experience in at least one full-cycle CRM implementation and a sound understanding of CRM master data, service management, and marketing. Strong debugging, performance tuning, and documentation skills are essential.

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations. The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture. Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules. The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues. The candidate must have experience in at least one full-cycle CRM implementation and a sound understanding of CRM master data, service management, and marketing. Strong debugging, performance tuning, and documentation skills are essential.

We are looking for a skilled SAP ABAP/CRM Technical Consultant with experience in end-to-end (E2E) implementations The ideal candidate should possess a strong foundation in ABAP programming and deep expertise in SAP CRM technical architecture Responsibilities include gathering business requirements, translating them into technical specifications, developing custom reports, interfaces, enhancements, and forms (RICEF objects), and ensuring successful integration with SAP CRM modules The consultant will work closely with functional teams and business stakeholders to support CRM middleware configurations, BOL/GENIL enhancements, WebUI developments, and troubleshooting complex issues The candidate must have experience in at least one full-cycle CRM implementation and a sound understanding of CRM master data, service management, and marketing Strong debugging, performance tuning, and documentation skills are essential

You are a dynamic startup in the food and beverage industry, specializing in healthy beverages for both B2C and B2B markets. Your mission is to revolutionize beverage consumption by offering products that align with modern trends and healthy living. As an experienced and driven Associate Sales Manager, you will join the team in Hyderabad. You will play a crucial role in the sales strategy, working in a startup environment that values innovation and agility. You will have the opportunity to build and lead a sales team, starting with driving sales efforts yourself and eventually expanding the team to meet increasing demand. Your key responsibilities will include leading sales strategy and execution by engaging with B2C and B2B customers, developing sales strategies for revenue growth across various channels including e-commerce, and creating and implementing subscription-based sales models. You will also focus on developing corporate partnerships, building and leading a sales team, creating SOPs for the sales department, planning BTL marketing activities, implementing CRM systems, and preparing detailed sales reports for senior management. To excel in this role, you should have proven experience as an Associate Sales Manager, a strong understanding of B2C and B2B sales dynamics, and the ability to develop subscription plans and corporate partnership strategies. Experience in a startup environment, the ability to build and lead high-performing teams, excellent communication and negotiation skills, hands-on experience with CRM software, and strong organizational and problem-solving skills are also essential. Join this innovative startup and be part of a team that is reshaping the way people consume beverages and promoting healthy living.,

Role : Senior Consultant, SAP SuccessFactors Recruiting & Onboarding Are you an experienced SAP SuccessFactors professional passionate about optimizing the talent acquisition and new hire experience We're seeking a Senior Consultant, SAP SuccessFactors Recruiting & Onboarding to join our team. In this role, you'll leverage your expertise to design, implement, and support cutting-edge SuccessFactors solutions, empowering our clients to attract and retain top talent. Roles & Responsibilities : - Lead SuccessFactors Design & Configuration : Apply expert-level experience in designing and configuring the Recruiting module (RCM, RMK, CRM, Job Posting). - Onboarding Implementation & Support : Lead the implementation and ongoing support of Onboarding 1.0, and demonstrate hands-on experience with at least one full-cycle implementation of Onboarding 2.0. - Client-Facing Leadership : Drive SuccessFactors design discussions in a client-facing role, guiding stakeholders through complex decisions. - Project & Production Support : Work effectively as part of both project and production support teams, ensuring smooth operations and successful project delivery. - SuccessFactors Reporting : Utilize a strong working knowledge of SuccessFactors reporting to provide insights and analytical support. - End-to-End Solution Delivery : Drive requirements gathering, configuration, testing, and production deployment in collaboration with business and IT stakeholders. - Release Management : Actively participate in and support Release feature meetings for SuccessFactors Recruiting and Onboarding, staying ahead of new functionalities. - Integration Expertise : Lead discussions and execution on the integration of Recruiting and Onboarding with Employee Central, ensuring seamless data flow and process alignment. Required Skills : - Expertise in SuccessFactors Recruiting Module : Deep knowledge and hands-on experience with RCM, RMK, CRM, and Job Posting. - Onboarding Proficiency : Proven experience with both Onboarding 1.0 (implementation and support) and Onboarding 2.0 (full-cycle implementation). - Full Cycle Implementation Experience : Demonstrated ability to lead and execute full-cycle SuccessFactors implementations. - Client Engagement : Strong experience in leading client-facing design discussions and driving project initiatives. - Technical Acumen : Solid understanding of SuccessFactors reporting, configuration, and testing. - Integration Knowledge : Ability to drive discussions and implement integrations with Employee Central. - Communication : Exceptional verbal and written communication skills are essential for client interactions and team collaboration. Preferred Qualifications : - SuccessFactors certification(s) in Recruiting and/or Onboarding. - Experience with other Recruiting Applications.

About the role: The admin services team is a specialized team within Icertis, for providing short implementation and/or configuration enhancement services to Icertis ICI customers. The team is responsible for delivering support services beyond L3 support which involves functional solutions and configurations on the ICI platform. Responsibilities Understand how the ICI product works and how it is used by customers. Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments. Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience. Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient. Provide technical & functional expertise, guidance, mentorship to team members. Follow and contribute to defined CRM processes to manage customer requests efficiently. Role may involve travel to customer locations. Qualifications 8 + years previous experience in an Application Support/Functional Consultant role. Should have completed one full/partial implementation cycle on functional requirement from discovery to delivery of the requirement. Willingness to work in rotational shifts. Excellent communication and customer handling skills. Exposure to Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and tools. Ability to follow defined processes. The ability to coordinate, follow up, follow through and drive issues to closure proactively. The ability to be a good listener, and to understand customer requirements. Ability to provide innovative workarounds or design a solution to fix customers requirements.

Role Description : This is a contract hybrid role for a MS Dynamics CRM Architect at Emperen Technologies. The MS Dynamics CRM Architect will be responsible for solution architecture, consulting, business process analysis, presales activities, and customer relationship management. The role is based in Bengaluru, with the option for some remote work. Qualifications : Experience : 14 +years (10 + years' experience in MS Dynamics CRM. Job Type : Full Time. Immediate joiner will prefer. Desired Skills : - Experience in Health Domain - Certifications in MS Dynamics & Power platform. - Experience with Continuous Integration Tools and Techniques - Out of box thinking is anticipated. Qualification : Mandatory Skills : - Work with clients to understand requirements and align technology with business strategy and goals. - 10 + years' experience in MS Dynamics CRM. - Experience working as MS Dynamics Architect for at least two complete CRM implementation. - Good Experience working on Customer Service modules. - Good experience working and architecting applications on Power Apps and Power Automate. - Good experience integrating with external and Internal systems using Azure APIM or similar middleware. - Good experience integrating with external & internal systems using Service Bus, Logic Apps & Azure Functions. - Experience in Managing client communication and delegating tasks and responsibilities to appropriate personnel, including managing client expectations, foreseeing risks and reporting them. - Experience in writing associated documents including HLD, LLD etc. - Understanding and managing NFR for the project. - Understanding of Configuration Management, Release Management and Merging process to be followed in the project. - Experience with source control management systems and continuous integration/deployment environments. - Internally motivated, able to work proficiently both independently and in a team environment. - Proven communication skills with both internal team members and external business stakeholders. - Strong initiative to find ways to improve solutions, systems, and processes. - Lead the team by giving the required technical and functional knowledge. - Demonstrate Customer Focus, active listening and consultative approach. - Coach, mentor, motivate and supervise team members. - Strong analytical skills with excellent problem solving abilities. - Should have good communication, leadership and team handling skills.

Job Title: Senior Salesforce Developer Location: Bangalore Experience Range: 6 to 10 years Must Have Skills Strong expertise in Salesforce platform development Deep understanding of Sales processes and CRM implementations Experience with system integrations using Salesforce APIs and middleware tools Proven experience with SFDC-SFMC (Salesforce Marketing Cloud) integrations Hands-on experience with Apex, Visualforce, Lightning Components, and Flows Good to Have Skills Experience in automating lead management processes within Salesforce Exposure to integrating social media platforms with Salesforce Knowledge of marketing automation and campaign management tools Salesforce certifications (e.g., Platform Developer I/II, Marketing Cloud Consultant) Required Skills SFDC,SFMC,Integration

Were hiring an Odoo Developer ! 2+ yrs exp in Odoo (14–17), Python, PostgreSQL & API integrations. Work on custom modules, real-time integrations & optimizations. Competitive pay + growth! Apply now! Provident fund

Overview: As a Vice President (Program Manager), you will be responsible to lead and manage complex ERP programs involving multiple stakeholders, vendors, and cross-functional teams. The ideal candidate will have deep expertise in ERP systems, particularly across modules like CRM, Projects, Finance, Budgeting, and Customer Service, and will be responsible for end-to-end program execution from planning through delivery. Responsibilities Assumed: Program & Project Management: Lead the planning, execution, and delivery of large-scale ERP programs and multiple concurrent projects Develop and maintain program roadmaps, timelines, budgets, and resource allocation plans Define project scope, goals, and deliverables in alignment with business objectives Ensure timely delivery and quality assurance of project milestones and program goals Identify and manage risks, issues, and dependencies throughout the project lifecycle Stakeholder Management: Serve as the primary point of contact for executive sponsors and key stakeholders Build and maintain strong relationships with business leaders to ensure alignment and transparency Conduct regular status updates, steering committee meetings, and reporting for leadership Drive business transformation through collaboration and stakeholder engagement Vendor & Partner Management: Manage third-party vendors and service providers to ensure performance, SLAs, and deliverables Negotiate contracts, evaluate proposals, and oversee vendor onboarding and governance Act as the escalation point for vendor-related issues or conflicts ERP Expertise: Lead ERP implementation, upgrades, and integrations with a focus on modules such as CRM, Projects, Finance, Budgeting, and Customer Service Collaborate with functional leads and technical teams to translate business requirements into system solutions Support change management, UAT, and training efforts related to ERP transitions Governance & Compliance: Ensure adherence to project governance frameworks and methodologies (Agile/Waterfall/Hybrid) Maintain compliance with internal policies and industry regulations Track and report program KPIs, benefits realization, and post-implementation reviews Qualifications: Bachelors/Masters degree in Computer Science, Information Systems, Business Administration, or related field 10+ years of experience in program/project management with at least 5 years managing large-scale ERP projects Proven expertise in modules such as CRM, Finance, Budgeting, Projects, and Customer Service Strong understanding of ERP platforms preferably on Microsoft Dynamics 365 Exceptional stakeholder management, vendor negotiation, and communication skills Experience in both Agile and Waterfall methodologies PMP, PRINCE2, or similar certifications preferred ERP or ITIL certifications are an added advantage Key Competencies: Strategic thinking and problem-solving skills Ability to manage ambiguity and drive clarity Strong leadership and team management capabilities Excellent organizational and time management skills High emotional intelligence and interpersonal skills This role requires an individual who is highly organized, detail-oriented, and able to work well under pressure. The ideal candidate will have a passion for technology and a drive to help organizations maximize the benefits of their technology investment.

-Planning, implementing, and managing IT infrastructure, ERP/CRM systems, digital platforms, data security, and automation processes to enhance business efficiency and support real estate operations; -Develop and execute the company’s IT strategy; Required Candidate profile - Real Estate ERP/CRM systems; - data security, compliance with IT laws, and disaster recovery planning; -IT infrastructure, servers, cloud solutions, website, and digital platforms; -IT project Mgmt;

About the Role We are looking for an Implementation Specialist with hands-on experience in Freshworks (Freshdesk, Freshsales, Freshservice) and HubSpot CRM/Marketing . The ideal candidate will be responsible for leading client onboarding, configuring systems, integrating workflows, and ensuring a smooth adoption of the platforms for business needs. Key Responsibilities Lead end-to-end implementation of Freshworks and HubSpot solutions for clients. Work closely with clients to gather business requirements and map them to system functionalities. Configure workflows, pipelines, automation rules, and reporting dashboards. Manage data migration, integrations, and third-party tool connections . Provide product training and best practices to client teams. Collaborate with internal teams (Sales, Customer Success, Technical Support) to ensure seamless delivery. Troubleshoot implementation issues and provide proactive solutions. Maintain documentation of processes, configurations, and customizations . Stay updated on new features/releases in Freshworks and HubSpot and recommend optimizations. Qualifications & Skills 2 to 4 years of experience in CRM/Helpdesk/Marketing Automation implementation. Proven experience in Freshworks Suite (Freshdesk, Freshsales, Freshservice) and HubSpot CRM/Marketing Hub . Strong knowledge of CRM workflows, sales pipelines, and automation . Hands-on experience with API integrations, webhooks, and third-party tools is a plus. Excellent analytical, problem-solving, and communication skills . Ability to manage multiple projects and deadlines simultaneously. Client-facing experience with strong presentation & training skills. Preferred Freshworks or HubSpot certifications is plus Experience with SaaS implementation in B2B environments . Why Join Us? Opportunity to work with leading SaaS platforms. Exposure to diverse client industries and business challenges. Collaborative work culture with career growth opportunities.

* Manage end-to-end Odoo implementations requirement gathering, solution design, configuration, testing, UAT, Go-Live, and support. * Work on Finance and Inventory modules , with deep expertise in multi-subsidiary and multi-currency setups. Health insurance Annual bonus

Job Summary: We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights Journeys (CI) to design, develop, and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams , Session templates , Agent Scripts and Macros , as well as CI components such as Real-time marketing journeys , Segments , Email Templates, Compliance profiles, Event Management and in general integrations, and Power Platform tools . The consultant will be responsible for delivering high-quality solutions in collaboration with technical and business teams. This position involves hands-on development and coordination across multiple workstreams to ensure successful project outcomes. Key Responsibilities: Customer Service Workspace & Contact Center: Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center). Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences. Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, and TypeScript . Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing . Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF). Configure Case Management, Entitlements, Queues, and Routing rules . Customer Insights Journeys: Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys . Build and manage segments using demographic, behavioural, and transactional data to drive personalized customer interactions. Configure Email and SMS Provider . Create and customize marketing emails, SMS campaigns, push notifications, and event registrations . Implement and manage consent and compliance settings, including subscription centres and compliance profiles . Configure and maintain marketing forms, landing pages, and web behavioural tracking to support lead capture and engagement analytics. General: Develop and deploy Plugins , Custom Workflows , and Web Resources using C#, JavaScript, and TypeScript. Integrate external systems using Azure Functions, Service Bus, Logic Apps, or REST APIs . Develop Power Automate flows to support process automation and approvals. Collaborate with business teams to gather requirements and translate into functional solutions. Apply robust security models including Business Units, Security Roles, Field-Level Security, and Access Teams. Enable Copilot and AI capabilities to support agent productivity and customer insights. Use Git/Azure DevOps for version control, branching strategy, and source code management. Should implement Unit Tests for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest. Develop custom command buttons using modern Command Designer and Ribbon Workbench (legacy). Should work on the tools Plugin Registration, Configuration Migration Tool, Package Deployer Debug and troubleshoot server-side and client-side issues using Plugin Trace Logs , XrmToolBox , Browser Developer Tools . Added Skills: Hands-on experience in Power Platform including Power Apps and Power Pages . Build and deploy PCF (PowerApps Component Framework) controls for custom UI components. Work on Azure DevOps for source control, build automation, and release pipelines. Strong knowledge on Azure Services like Function App, Service bus, API Management, App Services, Key Vault. Experience on D365 Modules Sales and Field Service Hand-on Experience on React Framework for developing web resource Certifications on Microsoft Dynamics and Azure Process Skills: Ability to analyze business needs and design scalable, quality-driven CRM solutions. Experience working with Agile and DevOps methodologies, including backlog grooming and sprint reviews. Proficient in using Azure DevOps for work tracking, automated deployments, and CI/CD pipelines. Able to follow structured processes for documentation, quality checks, and change management. Comfortable in delivering work that aligns with enterprise-grade security and compliance standards. Qualifications: Bachelor’s degree in engineering or MCA. 7 – 10 years of experience and minimum 3+ years of experience with Dynamics 365.