Head of Quality Assurance

Company Description

MRM Procom has over 20 years of experience designing and manufacturing intelligent devices for protection, control, and measurement of electrical systems in Power Generation & Distribution. Our products—ranging from electricity meters to diesel generator controllers and protection relays—are trusted by leading companies including Jio, Airtel, Havells, Eicher, Mahindra & Mahindra, NDPL, BSES, and Delta. With more than 1 million devices active in the field, we are committed to building high-reliability products with world-class quality standards. 

Role Description

Quality Head

zero-failure quality standards

Key Responsibilities

• Leadership & Oversight

   
• Lead, mentor, and supervise a team of quality engineers. 
• Establish a culture of accountability and continuous improvement across the plant. 

• Quality Systems & Standards

   
• Own the overall quality strategy, ensuring compliance with

  ISO, IEC, and industry standards

  . 
• Drive process standardization, audits, and certifications. 
• Define, track, and improve

  process capability indices

  and quality KPIs. 

• Product Reliability & Field Data Analysis

   
• Collect and analyze product failure data from the field, identifying recurring issues. 
• Lead

  root cause analysis (RCA)

  and implement corrective & preventive actions (CAPA). 
• Ensure systematic closure of field complaints with minimal recurrence. 

• Manufacturing Process Quality

   
• Oversee incoming material inspection, in-process checks, and final product validation. 
• Implement

  quality control plans

  for SMT, PCB assembly, and end-product testing. 
• Deploy tools such as

  FMEA, Six Sigma, and 8D Problem Solving

  . 

• Cross-Functional Collaboration

   
• Work with R&D to incorporate manufacturability and reliability into new product designs. 
• Partner with Production to improve yield, reduce rework, and minimize customer returns. 
• Engage with suppliers to ensure quality of components and sub-assemblies. 

Required Skills & Experience

• 10+ years in

  quality management for electronics manufacturing

  , with at least 5 years in a leadership role. 
• Strong technical knowledge of

  PCB assembly, SMT, soldering processes, electronic testing & validation

  . 
• Experience in

  root cause analysis, failure data analysis, and field complaint management

  . 
• Familiarity with

  ISO 9001, ISO 14001, IEC standards

  relevant to electronics manufacturing. 
• Proficiency in quality methodologies (Six Sigma, Lean, Kaizen, 5S). 
• Hands-on experience with quality tools such as

  FMEA, 8D, CAPA

  . 
• B.Tech/M.Tech in Electronics/Electrical Engineering or equivalent. 
• Should have experience creating SOP for processes in SMT line and implementing MES system 

Nice-to-Have (Bonus Skills)

• Already heading Quality department in an Electronics Manufacturing company near Faridabad 
• Exposure to

  automotive/energy/industrial electronics

  manufacturing quality systems. 
• Certification in

  Six Sigma Black Belt / Lead Auditor (ISO 9001)

  . 
• Experience with

  automation in quality testing

  and data-driven analytics.