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Role Description The Delivery Office Lead is responsible for leading the Delivery Office team to deliver consistent, integrated and industry standard portfolio, programme and project controls and services across all FNZ technology and business change delivery. Key Responsibilities: Team Leadership: Day-to-day management of Delivery Office team. Lead, manage and motivate a virtual team across multiple geographic locations, communicating Delivery Portfolio updates, and ensuring all team members take accountability for delivering agreed outcomes. Motivate, mentor, coach and encourage team members to work to their full potential. Create a culture of continuous improvement, manage and drive the implementation of the continuous improvement plan of the standards, methods, processes, training and knowledge management within the scope of the Delivery Office. Engagement with Group: Manage relationship and engagement with Group on Group-led services to the Delivery Office. Oversees reporting and updates on Delivery Portfolio to Group. Delivery Office Lead Scope Oversight: Oversee the standards, methods, processes, training and knowledge management within the scope of the Delivery Office to increase the organisation’s capability, capacity and consistency in project delivery, driving consistency across the FNZ project delivery community: Portfolio Delivery Processes and Controls Adherence Overseeing the Delivery Office team in driving adherence to Change Framework Controls and processes. Oversee escalation of lack of adherence to delivery process and controls through global Delivery Governance. Drive standardisation and continuous improvement of global Delivery Controls and processes. Portfolio Resource Management: Oversee capacity planning and resource forecasting to ensure adequate resources are available to deliver the client portfolio. Oversee reporting on resource demand and supply to the Portfolio Management Committee and Group Planning Committee. Oversee stress testing modelling and reporting for demand. Facilitate decision making on portfolio resourcing across projects, as part of the resource demand and supply management process Drive sponsorship of the resource management process to ensure it is implemented successfully across delivery teams, ensuring that regular communication, data and insights are fed back to the Team leads who are maintaining the data supporting this process, ensuring they understand their role in the process. Portfolio Planning: Oversee the portfolio planning framework, including methodologies, tools, and templates. Oversee the robust process for prioritising change initiatives based on strategic alignment, value contribution, risk, and dependencies. Oversee the development and maintenance of a prioritised backlog of external and internal change initiatives, balancing business needs with available resources. Oversee portfolio dependency tracking and management. Oversee doability assessments for new SOWs and submission to the Grow Committee. Facilitate communication and collaboration between stakeholders to ensure alignment and support for portfolio decisions. Portfolio Reporting: Oversee reporting on key performance indicators (KPIs) to monitor portfolio health and progress against strategic goals. Quality review of portfolio reports and MI Prioritise requirements for automated reporting to Group Drive consistency through all Portfolio reporting UK Portfolio Governance Quality review of all governance forum inputs and outputs Drive consistency through all governance forums Lead facilitation of the Portfolio Management Committee and the continuous improvement of this forum Advocate attendance of Portfolio Governance meetings and other forums considered essential for the success of FNZ technology and business change delivery Portfolio Risk and Issue Management: Issue Management: Support and oversee the portfolio issue reporting and escalation; overseeing the review and challenge process owned by the Delivery Office team. Risk Management: Support and oversee the portfolio risk reporting and escalation; overseeing the review and challenge process owned by the Delivery Office team. Oversee Portfolio Contingency planning Oversee completion of global Delivery RCSA. Portfolio Project Assurance: Ensure adherence to the Group Portfolio Assurance framework, methodologies, and standards to provide independent oversight and assurance over projects within the global portfolio. Lead and develop Portfolio Assurance capability to run project reviews within the Delivery Office. Oversee the independent reporting to senior management on the status and performance of the change portfolio, including risks, issues, and recommendations for improvement. Oversee dependency review across projects (with Group) Oversee backcheck of project deliveries v initial plan Oversee the PIR / release retrospective process. Internal project management and delivery: Oversee project management capability and capacity in supporting internal change delivery and holiday cover for client projects. Experience required Successful candidates should possess the following skills and experience: Executive Stakeholder Management: Experience managing and interacting with stakeholders at Executive level, with a focus on building strong, collaborative relationships. Efficiency and adaptability: Excels at managing multiple projects simultaneously while maintaining a strong attention to detail. Team Communication Skills: Excellent team communication skills, with confidence in engaging with team members and wider stakeholders. Communication Proficiency: Excellent written and verbal communication skills. Problem-Solving: Highly independent and solution-oriented, with a proven ability to identify and resolve challenges effectively. Strategic Mindset: Strategic thinker with a track record of fostering continuous improvement within teams. Visionary Leadership: A forward-thinking leader with a deep understanding of how people, culture, operations, and technology contribute to team success. Team Development: Experienced in leading and inspiring high-performing, multidisciplinary teams, with a focus on developing individual potential. Collaboration: Adept at building strong relationships and collaborating effectively across geographically dispersed teams and diverse disciplines. About FNZ Culture Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork. That’s why we value the strength and diversity of thought in our global team. The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world. Customer obsessed for the long-term Think big and make an impact Act now and own it all the way Challenge, commit and win together Read more about The FNZ Way and our values : www.fnz.com/culture Show more Show less
