Head of Operations

About Company

About The Role

Key Responsibilities

• Oversee the daily operations of the hospital, including clinical, administrative, and support services.
• Develop and implement operational policies, procedures, and best practices to improve efficiency and patient satisfaction.
• Manage budgets, monitor financial performance, and optimize resource utilization.
• Ensure compliance with healthcare regulations, quality standards, and accreditation requirements.
• Lead, mentor, and develop department heads and staff, fostering a culture of accountability and excellence.
• Coordinate with clinical teams to streamline patient flow, admissions, discharge, and care processes.
• Implement technology solutions and operational tools to enhance hospital performance.
• Drive initiatives for continuous improvement in patient care, staff productivity, and operational efficiency.
• Monitor key performance indicators (KPIs) and generate reports for senior management.
• Handle crisis management, risk assessment, and resolution of operational issues.
  

Qualifications & Experience

• Bachelor’s/Master’s degree in Healthcare Management, Hospital Administration, or related field.
• Minimum 8–12 years of experience in hospital operations or healthcare management.
• Strong knowledge of hospital systems, processes, and regulatory compliance.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities effectively.
  

Key Competencies

• Strategic thinking and decision-making
• Team leadership and people management
• Financial and operational acumen
• Patient-centric approach
• Analytical and problem-solving skills
  

Reporting