Job Title: Head of Operations – EV Charger Installations & Maintenance Location: Pune (with travel across project sites as required) Company: CPO Assist Experience Required: 8+ years (with at least 3+ years in EV/Solar/Electrical infra projects) Reporting To: Founder & CEO About CPO Assist CPO Assist is one of India’s fastest-growing turnkey solution providers in the electric vehicle (EV) charging infrastructure space. We work with leading names across the country to plan, install, and maintain high-quality EV charging stations. As we scale our operations, we are looking for a dynamic, hands-on Head of Operations to lead our installation and maintenance teams across geographies. Key Responsibilities: 1. Project Execution & Site Operations Lead and manage multiple EV charger installation projects from initiation to commissioning. Oversee site surveys, civil and electrical works, vendor coordination, and HOTO. Ensure timely completion of installations while maintaining safety and quality standards. Create SOPs and checklists for standardized execution across locations. 2. Maintenance & Uptime Management Set up and monitor preventive and reactive maintenance programs. Ensure 24x7 operational uptime of chargers with quick TAT on service calls. Coordinate with hardware OEMs, software teams, and field technicians for issue resolution. Maintain AMC records, SLAs, and maintenance logs. 3. Team & Vendor Management Build and lead a team of engineers, electricians, and regional ops managers. Hire, train, and mentor ground staff for technical and process compliance. Manage third-party contractors and suppliers for scalability. 4. Operational Strategy & Process Improvement Plan and forecast resource requirements for growing project pipelines. Use data to drive decisions – reporting KPIs such as TAT, MTTR, uptime, installation cost, etc. Implement tools, CRM/ERP systems, and mobile apps to streamline operations. 5. Compliance & Customer Coordination Ensure all installations meet local electrical codes, safety norms, and client expectations. Liaise with DISCOMs, civic authorities, clients, and landlords where needed. Support in audits and documentation for billing, regulatory compliance, and customer onboarding. Qualifications & Skills: Bachelor’s degree in Electrical Engineering or related field (Master’s preferred). Experience in managing field operations in EV charging, solar, telecom infra, or similar industries. Strong technical understanding of EV chargers (AC/DC), power infrastructure, and electrical systems. Excellent leadership, vendor negotiation, and communication skills. Hands-on approach with a knack for problem-solving and firefighting. Proficient in tools like MS Project, Excel, CRM, ticketing systems, and data dashboards. Why Join Us? At CPO Assist, you’ll be at the forefront of India’s clean mobility revolution. Join a passionate team, solve real-world infrastructure problems, and help electrify transport at scale. Show more Show less