Head of Ecommerce

Location:

Experience:

Compensation:

About Pinnacle Growth Consulting

Pinnacle Growth Consulting partners with high‑growth D2C and eCommerce brands to accelerate their business through strategy, digital marketing, performance optimization, and data‑driven decision‑making. We’re a performance‑first consulting firm committed to delivering measurable outcomes, not just reports.

About the Role

Own end-to-end growth and operations for multiple brands across Indian quick-commerce

and fashion/beauty marketplaces (Amazon, Flipkart, Myntra, Blinkit, Zepto) and select

global marketplaces. You’ll be the single point of contact, accountable for strategy,

timelines, and performance outcomes, while driving execution with internal teams and

partner stakeholders.

Key Responsibilities

Business Ownership

• Own P&L for assigned brand accounts: forecasting, target-setting, tracking contribution margin, and driving profitability levers (pricing, promotions, assortment, ad efficiency, returns).
• Lead Weekly & Monthly Business Reviews (WBR/MBR): publish dashboards, insights, root-cause analyses, and action plans.

Marketplace & Quick Commerce Management

• Plan and optimize ads across platforms: Amazon AMS/Advertising, Flipkart Ads, Myntra/Nykaa Ads, Blinkit/Zepto Ads.
• Set up and manage campaigns, audiences, and auto/manual bidding strategies.
• Own performance targets: ROAS/ACOS, CPC/CPA, share of voice, and new-to-brand acquisition.
• Run experiments, A/B tests, and incrementality tests to optimize performance.
• Manage inventory and fulfillment operations: cluster/FC allocation, stock health monitoring, POs/ASN, GRN verification, improving OTIF, reducing OOS and ageing inventory.
• Plan and execute promotions & events: SPI, coupons, bank offers, lightning deals, and peak sale events.

Global Marketplaces

• Launch and scale brands on international platforms by ensuring compliance (tax, logistics, content).
• Set up pricing, shipping SLAs, and define market-specific growth roadmaps.

Analytics and Reporting

• Build and automate dashboards tracking sales, traffic, conversion, OOS, return rate, ad efficiency, and contribution margin.
• Convert data into actionable insights; conduct cohort, SKU-level, and geo/cluster analyses.
• Build demand plans in collaboration with supply teams.

Stakeholder Management

• Serve as the SPOC for client brand teams, marketplace category managers, warehouse/3PL partners, creative teams, and finance.
• Drive timelines, ensure documentation and compliance, and close loops on action items.

What You’ll Track (Sample KPIs)

• GMV/Net Sales, Contribution Margin, ROAS/ACOS, TACOS
• Traffic → CVR funnel, CTR, CPC, CPA
• Fill Rate, OTIF, OOS%, Inventory Turns, Ageing
• Buy-Box %, Share of Voice, Rating/Review velocity
• Return/Claim Rate, Cancellation Rate

Requirements

• 5–7 years in marketplace account management/performance marketing across
• Amazon/Flipkart/Myntra/Nykaa and quick-commerce (Blinkit/Zepto).
• Hands-on with AMS, Flipkart Ads, and quick-commerce ad consoles; strong
• promo/pricing chops.
• Solid operational rigor: FC/cluster planning, PO cycles, ASN/GRN checks, inventory
• reconciliation, and SLA management.
• Proven P&L ownership and comfort with financial modeling (pricing ladders,
• discount structures, CM calculations).
• Advanced Excel/Google Sheets; comfort with SQL or BI tools (Power
• BI/Tableau/Looker Studio) is a plus.
• Strong stakeholder management and communication; experience running WBR/MBR
• and senior-level reviews.
• Bachelor’s degree; MBA is a plus.