Head of Admissions

Role: We're seeking a dynamic Head of Admissions to lead our business operations, drive exceptional student outcomes, and scale our team to new heights. This is a pivotal leadership role where you'll own the entire post-sales journey while building the systems and people processes that fuel our growth.

Business Operations

• Design and continuously service-workflows to create delight for all the users across all the stages in the process.
• Manage & drive day-to-day operations including student escalations, regular process check-ins, and service delivery workflows
• Build feedback loops between students, admission experts, and internal teams to continuously improve user experience.
• Scale and work with key external stakeholders to streamline the experience for the students and parents involved in the process.

Student Success and Outcomes

• Work closely with admissions team to ensure the best outcomes for the students
• Partner with the product team to build tools & solutions that bring delight and amazing outcomes for all.
• Have regular meetings with customer success team to proactively look for gaps and device POA and guidelines to improve and fix the same.
• Build data-driven tracking mechanisms and establish KPIs and performance metrics to measure NPS and student outcomes.

Building Systems & Scaling People

• Recruit, interview, and hire admission experts, creative experts, and support teams across multiple locations
• Develop detailed SOPs for all processes: initial student assessments, application review cycles, parent communication protocols, and emergency escalation procedures, and many more.
• Create capacity planning models to predict hiring needs based on student enrollment forecasts and seasonal demand patterns
• Implement solutions including CRM customization, automated reminder systems, document management workflows, and AI-powered application review tools, and build internal tools with engineering team.
• Design training manuals and knowledge management systems capturing best practices, successful case studies, and institutional memory.

This makes you a fit

• 7+ years of progressive leadership experience in business operations in education(preferably study-abroad)
• Proven experience in building, scaling, and leading business operations teams.
• Strong background in process design, system implementation, and operational efficiency improvements — building systems and SOPs.
• Experience managing post-sales customer lifecycle including onboarding, retention, and success metrics in service-based businesses

This sets you apart

• You have studied undergrad or postgrad abroad(preferably from top QS ranked institution)
• Former admissions committee member or insider at a Top-50 global university.
• Published thought leadership on admissions strategy (blogs, webinars, etc.).
• Multilingual or cross-cultural communication skills (targeting EU/Asia markets).

Impact you will create

• Directly influence thousands of students' academic trajectories
• Work on mission-critical products that create life-changing opportunities
• See measurable impact through student success stories

Growth you can expect

• High-growth startup environment with rapid learning opportunities
• Direct collaboration with founders and leadership team
• Build and lead product teams as we scale