Guest Relation Executive

2 - 5 years

1 - 4 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at The Regenta Place by Royal Orchid. The ideal candidate will have 2-5 years of experience in the hospitality industry, with excellent communication skills and a passion for delivering exceptional guest experiences.


Roles and Responsibility
  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and high-quality standards.
  • Provide exceptional customer service, responding promptly to guests' needs and concerns.
  • Maintain accurate records of guest interactions and transactions.
  • Identify opportunities to upsell and cross-sell services to increase revenue.

Job Requirements
  • Proven experience in guest relations or a related field, with a minimum of 2 years of experience.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.
  • Strong knowledge of hotel operations, including front office procedures and protocols.
  • Familiarity with CRM software and technology is an asset.
  • Any graduate degree from a recognized institution.

*Note - Job has been sourced from social media platforms/other public websites.

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