Job Title - Amazon Connect + Entity (S&C GN)
Management Level:
Level 11 - Analyst
Location:
Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai
Must have skills:
AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Aa
Job Title
- Brand and Creative Strategy- Jr. Copywriter-Consultant S&C GN SONG
Management Level
: 9 - Consultant
Location
: Mumbai
Must have skills:
Brand Content Writing & Management across marketing value chain; SEO and Keyword Research, Content Management Systems (CMS), Conversion Rate Optimization (CRO), Copywriting for Different Formats (e.g., email, web, social media), Familiarity with lifescience terminologies , Data-Driven Content Analysis, Understanding of Consumer Psychology and Persuasion Techniques, Brand Storytelling and Voice Consistency, UI/UX Experience, Technical Writing and Documentation, Editing and Proofreading, HTML/CSS Basics for Web Content Formatting, Omni-Channel campaign design and management, Campaign Management, Campaign reporting and analytics.
Good to have skills:
NA
Job Summary
:The Creative Controller Copy, Consultant is a mid-level position within the Marketing transformation vertical of Accenture GN Song. You will work closely with our clients and Accenture Song team and will work on the development of integrated marketing and communications plans, providing creative expertise and hands-on delivery in the areas of brand strategy, creative development & execution and digital marketing. The Consultant typically has elaborate experience in developing and leading successful marketing and communications programs, with a focus on content strategy and writing.
Roles & Responsibilities:
- Lead and own work; conceptualizing, developing and driving creative solutions that build strong brands and achieve business results for clients, with minimal oversight or creative direction.
- Establish client relationships, owning presentations and working directly with clients on productions
- Write for all different forms of media, including manifestos, scripts, digital and content.
- Understand and appreciate the importance of strategy, and ensure that all ideas are on brief.
- Understanding of the nuances of lifescience communications with respect to compliance & regulatory requirements.
- Manage multiple clients and deliverables simultaneously.
- Handle all facets of production and post-production with minimal supervision.
- Work with all disciplines to deliver projects of creative excellence on time.
- Demonstrate strong presentation skills, both internally and with clients.
- Give and receive constructive feedback in a respectful manner.
- Show maturity in dealing with the ups and downs of the business and finds creative opportunities on even the most challenging of clients.
- Mentor and lead creative teams.
- Partnering business leadership and strategy teams in the development of holistic marketing and communications plans, including brand strategy, creative development and execution, digital marketing, and market research.
- Working in a team of seasoned professionals & using relevant tools to identify opportunities to create unique content for high-quality traffic that leads to increased engagement and growth.
- Identify opportunities to apply- direct response and conversion copywriting techniques for engagement, growth and conversions through the customer journey.
- Familiarity with AI writing tools and GenAI applications would be an added advantage.
- Experience in writing and editing Films/ AVs.
- Strive for content excellence within relevant style guides, legal standards and content writing best practices.
Professional & Technical Skills:
- Minimum experience of 6+ years of branding, creative strategy, or advertising experience as a copywriter or related role, with a lifesciences communications firm, or advertising agency that specializes in lifesciences or leading pharma MNC.
- Bachelor’s degree in Science, , or related field from A listed institute.
- Strong portfolio of published articles or marketing copy.
- Proven experience in the development of integrated marketing and communications campaigns for clients.
- In-depth knowledge of branding, creative development and execution, digital marketing, and campaign deployment.
- Strong understanding of SEO concepts and online content strategy.
- Experience in working with middle to senior management levels within existing organization / client organizations.
- Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar.
- Strong verbal communication skills.
- Good research, organizational, and time-management skills.
- Creative, collaborative spirit.
- Knowledge of using AI and GenAI tools.
- Experience in working across multiple industries.
Additional Information:
In addition, in order to excel at the role, you will also need to
- Work with the leadership to support business development and thought leadership in the research/insights space.
- Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations.
- Have strong communication and presentation Skills to share the perfect pitch with key stakeholders.
- Have strong client handling skills to develop, manage and deepen relationships with key stakeholders.
- Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals.
- Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members.
- Identify new opportunities, develop solutions and own proposals end to end.
- Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering.
About Our Company | Accenturemazon Connect Contact Center
Good to have skills:
AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend
Job Summary
The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles & Responsibilities
:
- Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
- Business Development: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
- Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required
- People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
- Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities
- Provide best practices guidance and implement approach based on industry or process benchmarks
- Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.
- Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.
Professional & Technical Skills
:
- Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project
- Good understanding of contact center technology landscape.
- An understanding of AWS Cloud platform and services with Solution architect skills.
- Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc
- Deep functional and technical understanding of APIs and related integration experience
- Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
- Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
- Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
- Excellent communications skills
- Strong program management / people management skills
- Bachelor’s degree in related field or equivalent experience and Post-Graduation in Business management would be added value.
- Minimum 2 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)
- Hands-on experience working on the design, development and deployment of contact center solutions at scale.
- Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe
- Experience in taking a lead role for building contact center applications that have been successfully delivered to customers
Additional Information
:
- An opportunity to work on transformative projects with key G2000 clients
- Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
- Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
- Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
- Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Accenture:
About Our Company | Accenture
