Front Office Manager

A. Core Knowledge Areas Hotel Operations Management Front office, housekeeping, F&B, sales, finance, security. 2.Revenue Management Pricing strategies, inventory control, forecasting. 3.Financial Management Budgeting, P&L analysis, cost control, financial reporting. 4.Guest Experience & Service Quality Service standards, guest satisfaction metrics, complaint handling. 5.Sales & Marketing Market segmentation, online reputation management, digital marketing basics. 6.Human Resources Recruitment, training, staff planning, performance appraisals. 7.Statutory Compliance Local laws, fire safety, labour law, GST, food safety norms. 8.Technology & Property Management Systems (PMS) Familiarity with Opera, IDS, Cloud PMS, POS systems. 9.B. Skills RequiredLeadership & Team Management Ability to motivate, guide and discipline staff. 10.Decision-Making & Problem-Solving Quick judgement in emergencies or operational issues. 11.Communication Skills Professional communication with guests, vendors, and staff. 12.Analytical Skills Ability to analyse financials, reports, and guest feedback. 13.Crisis Management & Adaptability Handling complaints, contingencies & unexpected events. 14.Negotiation Skills Vendor management, contract negotiation. 15.Strategic Planning Long-term vision, business development. 16.Interpersonal & Relationship-Building Building rapport with corporate clients, partners, and team. 17.Customer Service Standards Guest interaction protocol, up-selling techniques. 18.PMS & Technology Opera/IDS/Cloud PMS, POS, channel managers. 19.Room Inventory Management Room status, yield management basics. 19.Hotel SOPs & Safety Standards Fire safety, emergency procedures. 20.Cashiering & Night Audit Basics Billing accuracy, floats, daily reports. 21.Coordination with Other Departments Housekeeping, engineering, sales, F&B. 22.B. Skills RequiredGuest Handling & Service Orientation Professional demeanor, empathy, complaint handling. 23.Team Supervision Supervising reception, bell desk, concierge, and reservation teams. 24.Communication Skills Clear, polite, confident interaction with guests & staff. 25.Multitasking & Time Management Handling peak check-in/check-out rush. 26.Attention to Detail Accuracy in billing, room assignment, guest preferences. 27.Problem-Solving & Conflict Resolution Quick resolution of guest issues. 28.Sales Ability Up-selling rooms, packages, and services. 29.Grooming & Professional Etiquette Maintaining the hotel’s first impression.