Front Office Manager

• Train all front desk agents
• Participates in the selection and interview process of all hotel front office staff and other supervisory roles.
• Create schedules for Front Desk Agents
• Supervises the workload during employees shifts
• Regularly evaluate the job performance of all Front Desk Agents and guest service employees.
• Maintains working relationships and clear communications with all departments throughout the hotel, including the General Manager.
• Keep accurate information on status of rooms and that it is properly communicated to appropriate team members and updated in the inventory management system
• Resolves all guest problems quickly, and efficiently, ensuring guest satisfaction.
• Updates any group booking information and requirements. Relays information to appropriate personnel.
• Keeps accurate account of Credit Room report.
• Receives information from the previous shift mangers (Front Desk supervisors, Assistant front office managers) and reports accurate information to the next shift manager.
• Checks the float and balances of all in and out transactions and verifies the deposits at the end of each shift.
• Maintains all cash-handling, check-cashing, and credit policies and that they are being adhered to.
• Conducts regularly scheduled meetings for all front office staff.
• Upholds the Hotel Operations commitments and standards to guests.
• Prepare performance reviews and reports for all of the front office department, and reporting to Human Resources as needed
• Maximize room revenue and occupancy rates by daily reviewing status reports. Analyse rate variances and keep close watch of occupancy reports.
• Monitor guests with high balances and take appropriate action when needed.
• Ensures that all hotel policies and standards are being met with front office staff, and all the front office operations.
• Can understand and operate all aspects of Front Office operations including their hotel computer systems (such as front desk software, guest communication software, and maintenance management systems) and can generate reports and analyses when needed.
• Prepare forecasting reports for rates and occupancy
• Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Maintain all VIP guest requests in a timely manner.
• Maintain front desk and guest services stations are properly equipped with the supplies they need.
• Review daily front office reports that are created by the Night Audit.
• Review Guest feedback forms daily.
• Maintain an organized filing system for all employee and guest documentation and reports.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• total work: 5 years (Required)

Language:

• English (Required)

Work Location: In person