Front Office Manager

Job Summary

We are seeking a motivated and dynamic Front Office Manager to join our team at Soleus. If you have a flair for customer service and thrive in a people-first environment, this role is for you. You’ll be the face and voice of our studio - ensuring a seamless client experience and supporting day-to-day operations. We work 6 days (Sundays off) with 9-hour shifts. WhatsApp monitoring on Sundays may be required.

Key Responsibilities:

• Greet and welcome clients in a professional and friendly manner, both in-person and virtually via WhatsApp, phone, and email.
• Manage scheduling for personal training sessions, physiotherapy appointments, and Pilates classes, ensuring smooth coordination.
• Handle client inquiries and provide information regarding services, pricing, and availability.
• Maintain accurate records of client interactions and appointments using Excel and other internal systems.
• Coordinate with trainers, physiotherapists, and Pilates instructors to ensure seamless communication and client satisfaction.
• Assist in maintaining a clean and organized front office environment.
• Resolve client issues and concerns in a timely and professional manner, ensuring a positive experience.
• Support the management team with administrative tasks, as required.

Qualifications & Skills:

• Any Bachelor’s degree and 2 years+ Experience in a similar role. Prior experience in the hospitality, wellness, and fitness space preferred.
• High proficiency in English, both written and spoken, with excellent communication skills.
• Strong interpersonal skills and ability to engage with clients face-to-face and remotely.
• Proficient in using Microsoft Excel / Google Sheets for scheduling, reporting, and client management.
• Familiarity with WhatsApp, email, and phone communication platforms.
• Strong attention to detail and organizational skills.
• Ability to multi-task, manage time efficiently, and handle client concerns with professionalism.

Benefits:

Soleus offers a generous benefits package including 34 days of paid leave per annum and use of the in-house gym facilities during non-peak hours. Certain roles may also benefit from career and professional growth.