Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description What you will be doing: Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following: Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures Must comply with most current Accor and Sofitel standards Have a complete working knowledge of all applicable systems, machines, and devices Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member, subsequently offered enrollment Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes. Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted Provide information about hotel services/Promote internal outlets (Restaurants, etc.), provide accurate knowledge of local area and attractions Use vendors specified by Sofitel Washington D.C. Lafayette Square (car service, florist, water taxi, city tour, etc.). Maintain reservation files, for reservation changes, cancellations, billing, upgrading, etc. for all guests Responsible for charging no-show fees and late cancellation fees and re-imbursement of no-show fees Request internet booking codes for negotiated accounts promo codes from Distribution Services at GRC and communicate these to the clients Prepare arrival and amenity reports. Research database for upcoming arrivals, check preferences, comments and stays for each repeat guest Check and audit daily arrivals (possible duplicate reservations) – daily arrivals report to make sure billing is set up accurately, to set up routing and to input special request codes Organize package elements based on arrivals Reservations entered on report – ensuring billing is set up accurately, checking for duplicates, copy rate code descriptions Ensure proper billing instructions are setup, transfers, direct billing and third party payments are arranged accordingly, and process advance deposits Maintain knowledge of current hotel selling strategies, room promotions and packages Upsell reservations at all points of the reservations and check in process. Ensure all arriving guests provide a valid method of payment; all in-house guests are to have an authorized method of payment on file Communicate VIP arrivals to designated ambassadors for escort and delivery of amenities Assign rooms in the property management system and follow through on designated requirements Monitor online check-in and pre-checked-in requests. Coordinate room readiness with Housekeeping, pre-register guests and prepare room keys for guests’ arrival. Process check-in of all hotel and group guests according to established procedures and standards Communicate services and amenities included in packages to guests on packages Complete check-out for all hotel and group guests according to established procedures and standards. Encourage folios to be sent electronically Assist with bell and / or door coverage, luggage storage and retrieval when needed. Other duties as required. Qualifications Your experience and skills include: Previous front office and/or reservations experience is an asset Detail-oriented and numerical aptitude Knowledge of Property Manager systems (Opera) an asset Must be able to work flexible schedules including weekends and holidays The ability to work with little or no supervision is required. Positive and team-oriented Passion for guest service Excellent interpersonal skills Excellent written and verbal communication skills Highly organized, results-oriented, work well under pressure
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description What you will be doing: Reporting to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following: Demonstrating Reception, Concierge, and Operator standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental policies and procedures Must comply with most current Accor and Sofitel standards Have a complete working knowledge of all applicable systems, machines, and devices Be a driving force for the brand loyalty program. Enroll new ALL loyalty members and update guest ALL profiles. Upon check-in any guest without an ALL membership must be asked if they are a member, celebrating loyalty and if not member, subsequently offered enrollment Adhere to and promote the Company’s Health & Safety policies to ensure a safe work environment and be knowledgeable about all safety & emergency procedures Be able to handle promptly and effectively any queries arising from guests including in-room dining order taking. Following up with guests as needed within 20 minutes. Make and/or modify any hotel, restaurant, tour, and transportation reservations. Enter into respective computer software Maintain, monitor, and ensure all requests are logged and responded to in the computer system, Opera and common inboxes among other systems Maintain knowledge of hotel amenities and services, hotel features, hours of operation, and hotel layout including room types, rates and descriptions Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted Provide information about hotel services/Promote internal outlets (Restaurants, etc.), provide accurate knowledge of local area and attractions Use vendors specified by Sofitel Washington D.C. Lafayette Square (car service, florist, water taxi, city tour, etc.). Maintain reservation files, for reservation changes, cancellations, billing, upgrading, etc. for all guests Responsible for charging no-show fees and late cancellation fees and re-imbursement of no-show fees Request internet booking codes for negotiated accounts promo codes from Distribution Services at GRC and communicate these to the clients Prepare arrival and amenity reports. Research database for upcoming arrivals, check preferences, comments and stays for each repeat guest Check and audit daily arrivals (possible duplicate reservations) – daily arrivals report to make sure billing is set up accurately, to set up routing and to input special request codes Organize package elements based on arrivals Reservations entered on report – ensuring billing is set up accurately, checking for duplicates, copy rate code descriptions Ensure proper billing instructions are setup, transfers, direct billing and third party payments are arranged accordingly, and process advance deposits Maintain knowledge of current hotel selling strategies, room promotions and packages Upsell reservations at all points of the reservations and check in process. Ensure all arriving guests provide a valid method of payment; all in-house guests are to have an authorized method of payment on file Communicate VIP arrivals to designated ambassadors for escort and delivery of amenities Assign rooms in the property management system and follow through on designated requirements Monitor online check-in and pre-checked-in requests. Coordinate room readiness with Housekeeping, pre-register guests and prepare room keys for guests’ arrival. Process check-in of all hotel and group guests according to established procedures and standards Communicate services and amenities included in packages to guests on packages Complete check-out for all hotel and group guests according to established procedures and standards. Encourage folios to be sent electronically Assist with bell and / or door coverage, luggage storage and retrieval when needed. Other duties as required. Qualifications Your experience and skills include: Previous front office and/or reservations experience is an asset Detail-oriented and numerical aptitude Knowledge of Property Manager systems (Opera) an asset Must be able to work flexible schedules including weekends and holidays The ability to work with little or no supervision is required. Positive and team-oriented Passion for guest service Excellent interpersonal skills Excellent written and verbal communication skills Highly organized, results-oriented, work well under pressure
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description As a Hotel Manager of Raffles Jaipur, you will lead the strategic direction and operational execution for the property, ensuring alignment with brand standards and the vision of the brands’ leadership. You will assist in driving the senior leadership collaboration, financial performance, service excellence while fostering a culture of accountability and innovation. With a strong focus on guest satisfaction and colleague engagement, you proactively implement initiatives that enhance the overall experience and maintain competitive positioning. Your entrepreneurial approach to Sales & Marketing, especially in digital channels, ensures measurable returns and brand visibility. You also maintain a trusted partnership with Hotel Owners, consistently delivering expectations and long-term value. Specific Duties and Responsibilities: Champions the company’s strategic vision by steering key initiatives aligned with the mission, values and directives from the Cluster General Manager, ensuring seamless execution across all levels. Leads high-level executive discussions, providing insight and direction on financial performance, operational challenges and strategic opportunities. Drives excellence in service delivery in Rooms Division and Food and Beverage while continuously elevating standards to exceed stakeholder and guest expectations. Oversees building maintenance and infrastructure by ensuring its safe, efficient and compliant operation while leading security and fire life safety programs to protect people, property and assets. Applies an entrepreneurial mindset to Sales & Marketing and Revenue Management, leveraging ROI-driven strategies and maximizing the impact of digital channels with innovation and enthusiasm. Oversees financial planning and analysis, collaborating with the Director of Finance to deliver accurate monthly forecasts and performance reports. Leads talent development and performance management, addressing departmental challenges while fostering a culture of coaching, accountability and continuous improvement. Balances strategic decision-making with a focus on guest satisfaction, employee engagement and sustainable profitability, ensuring the company remains competitive in the market. Implements proactive guest experience strategies, resolving issues swiftly and introducing new processes to enhance satisfaction and loyalty. Maintains a strong, transparent relationship with Hotel Owners, ensuring alignment on goals and consistently delivering expectations.
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description As Food & Beverage Team Leader you will support the team with the smooth and efficient day to day operation of the outlets. Your role will include: Organize the daily operations of the Food & Beverage team Ensure 5-star service quality across all F&B areas including our Restaurant, In-Room Dining, and Bar. Lead by example, motivate, and coordinate the Food & Beverage team to exceed guest expectations Communicate feedback and key information to the Food & Beverage leadership team Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests Lead by example and conduct team training to align with premium brand and service standards Collaborate with the culinary team to support with menu implementation and delivery Monitor rosters and staffing schedules to meet operation requirements Qualifications Proven experience (2-3 years minimum) in food and beverage service, preferably in a luxury hotel setting Previous leadership experience in hospitality Strong team management and motivational skills Excellent customer service orientation with a keen eye for detail Proficiency in hotel management software and point-of-sale systems In-depth knowledge of food and beverage trends, dietary restrictions, and allergens Ability to work flexible hours, including nights, weekends, and holidays Bachelor's degree in Hospitality Management or related field preferred Current Food Safety Certification Responsible Service of Alcohol Certification Strong problem-solving abilities and decision-making skills Excellent communication skills in English, both verbal and written.
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description modifying existing bookings, and answering questions related to their stay. Monitor room availability and manage inventory to maximize occupancy and revenue potential. Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities. Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue. Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system. Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement. Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents. Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services Conduct regularly scheduled departmental meeting Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines Qualifications Bachelor's degree in Hospitality Management, Business Administration, or related field 3-5 years of experience in hotel reservations Proficiency in revenue management systems and Property Management Systems (PMS) Strong analytical skills with the ability to interpret data and make strategic decisions Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint Excellent communication skills, both verbal and written Proven experience with pricing strategies and yield management Strong customer service orientation with the ability to handle complex situations Detail-oriented with excellent organizational and time management skills In-depth knowledge of the hospitality industry and current market trends Revenue Management certification preferred Ability to work in a fast-paced environment and adapt to changing market conditions Demonstrated leadership skills and ability to work effectively in a team
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Jobs & Responsibilities- Cooperate with the other therapists and the reception in the formulation of plans for projects. Be on time for appointments and thoroughly review appointments after completing each service and shift. Maintain inventory of supplies for the operation of the treatment rooms. Maintain accurate records as required by hotel and government regulations Maintain equipment for aesthetics and personal equipment in safe and sanitary condition. Perform all spa treatments on members and Guests using safe and professional techniques. Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times. Maintain a neat and orderly work area consistent with the high standards of the facility. Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities. Assist in the co‑ordination of spa treatments with other spa programs. Report dysfunctional equipment to Spa & Wellness Manager Maintain a spa database for ongoing guest communication. Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone Tour prospective spa Guests. Promote all hotel and spa packages and promotions. Recognise arrivals of all VIP guests arriving in both the spa and hotel Ensure the facility is in peak condition at all times (operations and cleanliness). Carry out any other duties and responsibilities as assigned Follow up all list & documents that must be updated daily. Report any maintenance requirements of the recreation areas. Encourage rebooking for spa guests and correct any wrong bookings with care and urgency Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized. Report any security concerns to the hotel management relating to guest safety. Qualifications Minimum of 2 years experience as a Spa Therapist. Spa Certification course or equivalent degree holder Additional Information Oral and written fluency in English
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description We are seeking an enthusiastic and experienced Restaurant Manager to join our team. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, and leading a high-performing team. Manage day-to-day restaurant operations, maintaining high standards of food quality and customer service Develop and implement innovative strategies to enhance guest experience and drive revenue growth Lead, mentor, and motivate the restaurant team to achieve performance goals and maintain a positive work environment Oversee inventory management, cost control, and budgeting to maximize profitability Ensure compliance with food safety regulations and maintain a clean, safe dining environment Collaborate with the kitchen team to create and update menus that align with customer preferences and market trends Handle customer feedback and resolve issues promptly to maintain high levels of guest satisfaction Analyze sales data and market trends to make informed business decisions Coordinate with other departments to support overall hotel operations and special events Implement and maintain standard operating procedures for consistent service delivery Qualifications Minimum of 2 years of experience in a similar restaurant management role, preferably in high-end dining operations Proven track record of leading and mentoring high-performing teams Strong interpersonal and problem-solving abilities, with excellent written and verbal communication skills Passion for food, beverage, and creating memorable guest experiences Proficiency in restaurant management software and point-of-sale systems Solid understanding of financial management, including budgeting and cost control Knowledge of food safety regulations and best practices Ability to work flexible hours, including early mornings, nights, weekends, and holidays as needed Bachelor's degree in Hospitality Management or related field preferred Customer-focused mindset with a commitment to delivering exceptional service Adaptability and resilience in a fast-paced, dynamic environment
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Scope of Position: The Assistant Food & Beverage Manager will report directly to the Director of Food & Beverage or Food & Beverage Manager and will have the assistance of Supervisors. The successful candidate will need to be comfortable with busy, high-quality operations, managing multitasks as well as have strong interpersonal skills. He/She will be responsible for all the Food and Beverage Operations which includes all culinary areas. Oversees Guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable Food and Beverage laws and regulations. Develops and implements business plan for the Food and Beverage Division and always Responsibilities: Leading Food and Beverage Team Manages the operations of the Food and Beverage departments Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Perform other duties as and when required. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Drives alignment of all employees, team leaders and managers to the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee. Verifies all functions are up to standard and exceed guest's expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviours. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. Initiatives to aid with the continued development of the colleagues positioning as a leader in Food & Beverage service and as a Food and Beverage destination. Ongoing control and enhancement of quality standards and guest service. Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service. Ensuring that Restaurant/Bar maintains a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows. Working together with the Culinary Department, to develop new menu ideas and promotions. Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales. Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture. Assist with recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities. Ensuring a safe and healthy work environment for all guests and colleagues Monitoring and continued development of food & beverage controls. Ensuring all training processes are set up and maintained for all leaders and colleagues. Reports suspicious people, parcels, and behaviors to Security. Ensures adherence to Accor Code of Ethics Qualifications High school, diploma or GED. 4 years’ experience in food and beverage management, culinary, or related professional area. Must possess outstanding guest services skills, professional presentation and sophisticated communication skills. Entrepreneurial thinking and analytical business thinking required. Proficient in the English language (verbal & written), second language is an asset. Must be able to handle a multitude of tasks in an intense, ever-changing environment. Must be flexible in terms of working hours. Must be computer literate and analytical. Enthusiastic and guest driven. Must be able to prioritize, organize and be self-efficient. Able to perform under pressure.
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Take charge the entire front office operations in the absence of Front Office Manager and Asst. Front Office Manager. Supervises and leads the front office functions. Personally takes charge of the guest relations team. Develops high quality of positive relationships with all guests, peers, team members, business partners and potential clients. Champion for hotel online and offline reputation. Take ownership of guest voice though TrustYou platform. Reply to guest feedback across all platforms and channels appropriately and in timely manner. Investigate guest comments when necessary. Ensure the integrity of online ratings such as TripAdvisor. Analyze guest feedback and identify areas of improvement. Communicate with concerned department heads and drive action plans. Utilize all guest feedback platforms to analyze trends, eliminate issues and prevent problems. Review industry trends for new and innovative product and service opportunities. Lead the quality meeting. Champion for the hotel brand standards. Work with all department heads to ensure that all areas are compliant and yearly audits are passed successfully. Internally audit the hotel periodically. Champion for employee recognition program to drive further guest engagement. Champion for ‘Sparkle’ program. Encourages other departments to participate in delivering elevated guest experiences. Conduct regular meetings with associate to check on their service sequences, product knowledge and other relevant information. Obtain feedback from guest and employees then propose on strategies to improve the guest experience. Control monthly guest gratuities cost. Monitor the entire VIP experience. Responsible to oversee pre arrival and post departure queries. Ensures employees are representative of the brand. Grooming is in accordance to standard. Spot check on guest room randomly and make a report to ensure rooms are free of defect and fully functional. Maintain a constant, visible physical presence in public areas especially during peak periods. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Monitor and check room allocation for VIPs, elite members and repeaters. Welcome and bid farewell VIPs. Relieving Duty Manager shift when needed. Monitor the inventory of office supplies of business center and guest relations. Monitor and maintain consistent sequence of services. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Able to assist front desk operations when required. Ensures the whole team is up to date with the sales priorities for the day, room inventory, business forecast. Ensures that the team is perfectly aware of all the offers available in the hotel and promotes them to the guests. Familiar with the hotel's environment and competing hotel. Ensures that the loyalty program is promoted and endorsed positively to drive enrollment. Enforces hotel policies when required. Spot checks on team members’ product knowledge and document any areas of improvement. To spot check the executive lounge periodically and engage with the guest during peak periods. Drives upsell and cross sell initiatives. Ensure that loyalty program retro claim is followed up promptly and do not exceed 1%. Ensures that hotel premises and equipment are always well presented and that they remain in good condition. Maximize revenues and effectively control cost. Ensure the lobby area is always compliant to the brand standards. Adhere to all operating standard procedures, hotel policies and brand standards. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Qualifications Vocational diploma or degree in hospitality or business management or equivalent. Prior hotel front office or quality leadership experience in upscale or luxury environment. Comprehensive knowledge of front office operations, policies, procedures and expense management. Strong guest service orientation and training skills background. Proven ability to effectively lead, motivate coach and develop team.
Company Description Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description Oversees the outlet's bar operations and other bartenders' work to ensure that they provide positive customer experience. You are also an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued. What you will be doing: Combining elixirs and creating extraordinary drinks. Assist guests regarding menu items in an informative and helpful way. Have full knowledge of beverage lists and promotions, menu items and preparation methods. Follow all safety and sanitation policies when handling food and beverages. Qualifications Your experience and skills include: Ability to focus attention on guest needs, remaining calm and courteous at all times Strong interpersonal and problem-solving abilities Ability to work well under pressure in a fast-paced environment Ability to work cohesively and collaboratively as part of a team
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description General Duties 1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival. 4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort. 5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily. 6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort. 7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay. 8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner. 9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly. 10. Keep all information updated by being aware of everything that is happening in the resort in all sections. 11. Assist with training of other departments whenever it is necessary. 12. To perform any other duty as directed by superior General Responsibilities 1. Maintain high score on guest satisfaction at all time. 2. Responsible for the elaboration and implementation of standards related to SOP and LQA. 3. Schedule and regularly conducts routine inspections of areas under his control. 4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal. 5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money. 6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals. Hotel safety and security 1. Ensure that all fire equipment in Front Office are in proper working condition (detection equipment's and fire-fighting equipment) 2. Ensure regular fire drills are running in co-operation with the security department. To ensure guest communication are in place to avoid complain Qualifications Knowledge and Experience Minimum Diploma in Hospitality Minimum of 1 year relevant experience in Front Office Butler knowledge is a must Knowledge of local regulations related to Hotel Operation is a must Competencies In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description General Duties 1. Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level. 2. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay. 3. Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival. 4. Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort. 5. Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily. 6. To promote in house facilities to guest during stay before giving recommendation for outside of the resort. 7. Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay. 8. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner. 9. Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly. 10. Keep all information updated by being aware of everything that is happening in the resort in all sections. 11. Assist with training of other departments whenever it is necessary. 12. To perform any other duty as directed by superior General Responsibilities 1. Maintain high score on guest satisfaction at all time. 2. Responsible for the elaboration and implementation of standards related to SOP and LQA. 3. Schedule and regularly conducts routine inspections of areas under his control. 4. Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal. 5. Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money. 6. Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals. Hotel safety and security 1. Ensure that all fire equipment in Front Office are in proper working condition (detection equipment's and fire-fighting equipment) 2. Ensure regular fire drills are running in co-operation with the security department. To ensure guest communication are in place to avoid complain Qualifications Knowledge and Experience Minimum Diploma in Hospitality Minimum of 1 year relevant experience in Front Office Butler knowledge is a must Knowledge of local regulations related to Hotel Operation is a must Competencies In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills