1319 Freshdesk Jobs - Page 22

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 cou...

We are seeking a compassionate and resilient Remote Customer Service Agent to join our team. In this role, you will be the primary point of contact for our customers, providing top-tier support and building lasting relationships. You will handle a high volume of inquiries through various channels, including email, live chat, and phone calls. Your core responsibility will be to listen to customers, understand their needs, and provide effective and efficient solutions, all while maintaining a positive and professional demeanor. Key Responsibilities: Handle inbound customer inquiries and requests with professionalism and empathy, resolving issues in a timely and effective manner. Provide accura...

Job Title: Customer Support Representative Department: Customer Service Reports To: Customer Support Manager Location: Meerut, Uttar Pradesh Employment Type: Full-Time / Part-Time / Shift-Based Job Summary: As a Customer Support Representative at Travelodesk, you will be the first point of contact for our customers, handling taxi inquiries, taxi bookings, complaints, and support requests through various communication channels including phone, email, WhatsApp chat, and social media. You will play a vital role in ensuring a smooth and satisfying customer experience across our taxi and travel services. Key Responsibilities: Respond promptly and professionally to customer inquiries via live chat...

Job Description: Support & Claims Executive Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: Drive end-to-end claims processes and ensure smooth operations. Liaise with insurers for process sign-offs and performance improvement. Analyze claims data to identify patterns and implement actionable insights. Customer Experience: Provide accurate product and claims information to customers via calls and...

We’re looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack. Key Responsibilities - ● Provide timely and effective technical support via email, chat, and calls ● Troubleshoot issues related to APIs, integrations, performance, and access ● Reproduce customer issues and document bugs for escalation to engineering ● Write ...

Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibilit...

Job Description: Support & Claims Executive Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: -Drive end-to-end claims processes and ensure smooth operations. -Liaise with insurers for process sign-offs and performance improvement. -Analyze claims data to identify patterns and implement actionable insights. Customer Experience: -Provide accurate product and claims information to customers via calls...

***Remote Opportunity*** Please apply for One way Video Interview at the below Link https://extuent.net//Create_Profile?id=156 Job Summary We are seeking a detail-oriented and service-focused Sage Intacct Support Analyst to provide daily support to users of the Sage Intacct accounting platform. You will serve as the first line of defense in resolving user issues, assisting with troubleshooting, and ensuring smooth day-to-day operations of the ERP system. Job Description Responsibilities: Provide first-level support for Sage Intacct users (finance, accounting, operations). Troubleshoot system issues, user errors, and transactional problems. Log and manage support tickets using a helpdesk or t...

As a Product Support Engineer based in Chennai, Tamil Nadu, your primary responsibility will be to provide technical assistance and service desk support to customers, ensuring their issues are resolved in a courteous, timely, and effective manner. With at least 1 year of experience in a similar role, you are familiar with handling enterprise-level support, particularly in the US market. Your team-oriented mindset and exceptional interpersonal skills will enable you to build strong relationships with both customers and internal teams. Proficiency in customer support software like Freshdesk and defect tracking systems such as JIRA is expected. Your dedication to customer service, ability to mu...

Company Description: Encardio Rite is a global leader in the Geotechnical and Infrastructure Health Monitoring industry for over five decades, supporting over a thousand global projects. From bridges and tunnels to dams and mines and from high-speed rail to construction sites, our Meta sensing philosophy has been instrumental in bringing safety to megastructures worldwide. Our promise to you does not stop at sensing—Meta, in Greek, means 'beyond.' We go beyond to provide you with data, expertise, and technology, ensuring unparalleled structural safety while keeping you in complete control, no matter where you are. About the Role: As a Technical Support Engineer at Encardio Rite, you will pla...

Job Overview: We are looking for a proactive and empathetic Customer Success Executive to build strong relationships with our clients, ensure satisfaction, and drive retention and growth. You’ll serve as the bridge between our clients and internal teams — ensuring successful onboarding, product adoption, and long-term engagement. Key Responsibilities: Client Relationship Management Act as the main point of contact for assigned clients Build and maintain strong, long-term relationships Understand client needs and ensure they are met Onboarding & Training Guide new clients through onboarding process Conduct training sessions or walkthroughs for products or platforms Assist in initial setup and...

Key Responsibilities: ● Serve as the first point of contact for all technical queries from internal teams. ● Resolve technical issues effectively and within defined SLA/TAT. ● Log, track, and manage issues via the company's ticket management system (e.g., Freshdesk, Zendesk, Jira, or similar). ● Provide timely status updates to users regarding open issues and resolutions. ● Collaborate with development, QA, and operations teams for complex issue resolution. ● Conduct basic root cause analysis and escalate issues to appropriate departments if required. ● Maintain documentation of common issues and resolutions for building a robust knowledge base. ● Suggest process improvements for ticket reso...

About Smart Node Smart Node Automations Pvt. Ltd. is a pioneer in wireless home automation, helping transform homes, offices, and hotels into smart spaces. With 8+ years of innovation, we develop cutting-edge automation technology—designed and made in India. Be part of our passionate, fast-growing team and help shape the future of smart living. Role Summary We are hiring a Product Support Engineer who will handle escalated technical support cases and assist in testing our smart IoT devices. This role combines hands-on technical troubleshooting with product QA, requiring both sharp problem-solving and effective internal communication. Key Responsibilities Technical Support: Troubleshoot and r...

Job Information Date Opened 07/30/2025 Job Type Permanent RSD NO 11556 Industry IT Services Min Experience 1 Max Experience 2 City Hyderabad State/Province Telangana Country India Zip/Postal Code 500001 Job Description Job Title: Email Support Executive / Email Process Associate Experience Required: 6 months to 2 years Job Type: Full-time Location: Onsite – Hyderabad Shift: Rotational (Day & Night Shifts) Industry: BPO / Customer Support / E-commerce / Tech Support Key Responsibilities: Respond to inbound customer emails regarding queries, complaints, and service requests. Deliver accurate, prompt, and effective solutions to ensure high customer satisfaction. Log all customer interactions ac...

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible fo...

Role And Responsibilities Provide technical assistance to the customers by performing the following duties : Take control of and resolve complex technical and escalated customer problems Should have excellent communication & troubleshooting skills. Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary. Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems. Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering). Perform ...

High Level Skills/Requirements Worli/Mumbai - Working from Office 5-8 Years of Experience Windows & Mac OS - Highly skilled End point security (DLP / Encryption / Policy) - Highly skilled O365 - Administration (DLP and security) - Highly skilled Video conferencing & Networking skills - medium skills Firewall - Medium skills Communication body language - Very high standards Close to work location We are looking for an experienced IT Resource L2 to oversee and manage the IT operations. The ideal candidate must have excellent communication and presentation skills , a strong engineering background, and hands-on experience in Mac and Windows environments, data security, IT infrastructure, enterpr...

Key Responsibilities Smooth academic delivery: By mapping and scheduling lectures across batches, you ensure students have uninterrupted learning experiences. Data-driven decisions: Your regular updates to Looker Studio dashboards (Faculty, CEO, Freshdesk, etc.) enable leadership to track performance and take timely action. Process efficiency: Maintaining raw data sheets and the auto-mapping sheet helps streamline backend workflows. Student satisfaction: Resolving student concerns and handling lecture link communication ensures a smooth academic experience. Faculty coordination: Managing faculty allocation and updating TA notes ensures high-quality and consistent class delivery. Web & mock t...

Candidate Requirements: 2–6 years of overall experience in Customer care and minimum 1 year as TL Preferably graduate-level (HSC with relevant experience acceptable) Experience in: Blended customer care - Email, chat and voice Team management (10–30 agents) Driving KPIs: FRT, CSAT, SLA, FCR, Quality, Adherence, Response time, Resolution time. Coaching, quality audits, refresher trainings Handling customer escalations Strong communication skills Familiarity with CRM tools (Freshdesk/Freshchat, etc.) and reporting tools (Excel, Google Sheets) Willing to work 6 days a week Rotational shift and week off

About Profcyma : At Profcyma, we believe that the most important thing a student needs early on in his/her journey is a clear direction. This is why we focus on providing you with complete assistance to choose the most suitable Education University, Professional Training, Distance Learning Courses and everything beginning from the form filling to placements and degrees. We’ve got a set of experienced career counselors and industry veterans to take you through the dynamic rigours of each & every industry, all with a practical & tangible approach. Job Summary: We are seeking a proactive and customer-focused Support Executive to join our dynamic EdTech team. The candidate will be responsible fo...

Job Summary: We are seeking a skilled and customer-focused Remote Desktop Support Specialist to provide technical support to end-users for computer systems, software, and hardware. The ideal candidate will resolve issues remotely using various tools, ensuring minimal disruption to user productivity. Key Responsibilities: Provide remote desktop support for Windows, macOS, and/or Linux systems. Diagnose and troubleshoot hardware, software, and network issues. Assist users with installing and configuring applications, printers, and other peripherals. Respond to and manage support tickets via email, phone, or remote support tools (e.g., TeamViewer, AnyDesk). Document issues and resolutions in th...

What makes Techjays an inspiring place to work: At Techjays, we are driving the future of artificial intelligence with a bold mission to empower businesses worldwide by helping them build AI solutions that transform industries. As an established leader in the AI space, we combine deep expertise with a collaborative, agile approach to deliver impactful technology that drives meaningful change. Our global team consists of professionals who have honed their skills at leading companies such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini. With engineering teams across the globe, we deliver tailored AI software and services to clients ranging from startups to large-scale enter...

Job Title : Senior Sales Executive Location : Jaipur Roles & Responsibilities :- Sales & Revenue Generation Drive end-to-end B2C sales for domestic and international travel packages. Achieve monthly and quarterly revenue targets through consultative sales. Manage leads generated via inbound channels (website, social media, CRM) and convert them into successful bookings. Customize and pitch travel itineraries based on client preferences and budgets. Upsell premium travel services, add-ons, and customized experiences. Customer Relationship Management Serve as the single point of contact from query to trip closure. Maintain high-quality customer experience and timely follow-ups. Build long-term...

Job Summary: We are seeking a proactive and technically skilled IT Support Executive to join our team. The ideal candidate will be responsible for resolving technical issues, maintaining IT systems, providing support to end-users, and ensuring seamless day-to-day IT operations. Key Responsibilities: Provide first-level technical support for hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals. Set up user accounts, emails, access rights, and system backups. Troubleshoot LAN/WAN, internet connectivity, and VPN-related issues. Manage IT inventory, software licenses, and documentation. Coordinate with vendors for h...

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management o...