1945 Freshdesk Jobs - Page 22

Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our Products: Biztalk360 Turbo360 Document360 “UK headquarters. Indian innovation. Global impact.” Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception. We are on track towards $30 million in annual revenue – and we're just getting started. Kovai.co is fueled by a tr...

ob Description Customer Support Lead About Us: Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is to empower clients with cutting-edge accounting solutions, propelling them toward excellence. Enkel is a Canadian company with offices in Canada and India, specializing in Financial Operations solutions with a strong focus on finance, accounting, and operational efficiency. Our core team brings expertise from the finance, outsourcing, and corporate sector...

Key Responsibilities: Outbound and Inbound Calling: Proactively engage with partners through calls, follow-ups, and scheduled check-ins to build trust and drive activation. Handle inbound calls to address immediate partner needs. - Partner Onboarding & Support: Guide new partners through the onboarding process and assist them in using our systems and platforms effectively. Issue Resolution: Investigate and resolve partner issues by collaborating with internal teams like sales, operations, and technical support. Document all interactions, troubleshooting steps, and resolutions in the ticketing system. Ticket Management: Act as the primary owner for all partner inquiries submitted through the ...

About the Role We are seeking a motivated and customer-focused Customer Success Agent to join our team. You will be the primary point of contact for our dental clients and professionals, ensuring a seamless customer journey. This role requires strong communication, problem-solving skills, and a customer-first approach to drive satisfaction and retention. Key Responsibilities Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes. Act as a liaison between dentists/customers and internal teams to ensure timely resolution. Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCom...

Company Description Euronics, established in 2002, is the largest selling public washroom automation accessory brand in India. The company has a significant presence across the IT sector, hospitality, commercial buildings, airports, industries, and retail space. With over 30+ PAN India offices, 4 international offices, and a 500+ strong workforce, Euronics focuses on continuous product innovation and the use of technology in all processes. Euronics is a preferred brand for many Fortune 500 companies and leading Indian corporations due to its efficient direct supply chain strategy and commitment to high-quality products. Job Summary: We are looking for a detail-oriented and proactive professi...

Key Responsibilities Respond to customer queries on live chat, email, and social media (DMs/comments) in a timely and professional manner. Outcall the customers if and when its required. Deliver clear, accurate, and empathetic responses to user issues or feedback. Understand and troubleshoot common issues related to app functionality, subscriptions, and content access. Escalate unresolved or technical issues to relevant internal teams as needed. Maintain a positive tone and uphold brand voice across all customer communications. Identify patterns in customer feedback and flag them for internal improvements. Keep records of user interactions, comments, and issues using internal tools. Requirem...

We’re looking for a strong individual contributor to join our team as a Customer Success Associate — an ideal role for someone with a background in tech who’s serious about building a career in Product Management. At our company, you’ll get hands-on experience working closely with customers and product teams, gaining valuable insights into how products are built, improved, and delivered. If you’re motivated, curious, and ready to dive in, this is the role for you! What You’ll Do Be the first point of contact for our customers via chat, email, and phone. Troubleshoot product queries with patience, empathy, and accuracy. Document and escalate technical issues to the product/tech team when need...

Experience : 3.00 + years Salary : INR 1200000.00 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Office (Chennai) Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: SOL-X) (*Note: This is a requirement for one of Uplers client - SOL-X) What do you need for this opportunity Must have skills required: Fintech, Client Relationship Management, Customer Success, Freshdesk, Jira, Onboarding, Retention & growth, Shipping domain, Hubspot, Salesforce SOL-X is Looking for: Backed by leading ship operators and some of the largest ship owners in the world, Circle Digital Ventures (CircleDV) is a ...

This role is for one of the Weekday's clients Salary range: Rs 3000000 - Rs 7000000 (ie INR 30-70 LPA) Min Experience: 5 years Location: Gurugram, NCR JobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head . This role is pivotal in shaping, managing, and elevating the customer experience journey across all touchpoints, ensuring exceptional support and service delivery. The ideal candidate will bring strong expertise in technical support, application support, SaaS platforms, and customer service management , combined with a proven track record of leading customer-facing teams in fast-paced environments. Re...

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Contact Center Operations Manager who can help us move even faster. noon’s mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. This role is responsible for the daily management and continuous improvement of a high-volume voice- and...

We are seeking a highly motivated and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our clients. The ideal candidate will have strong leadership skills, a customer-first mindset, and proven expertise in managing support operations. Key Responsibilities Lead and manage the customer support team to deliver outstanding service and timely resolution of client issues. Develop and implement support strategies, processes, and best practices to enhance customer satisfaction. Monitor and analyze support metrics (response time, resolution rate, CSAT, NPS, etc.) and drive continuous improvement. Handle escalated customer concerns with professio...

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster. noon’s mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. The Business Analyst will be a core member of the Customer Service Analytics team, responsible for leveraging analytical skill...

About Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests. CTOs and CISOs love Astra because it helps them to achieve continuous security at scale, fix vulnerabilities in record time, and seamlessly transition from DevOps to DevSecOps with Astra's powerful CI/CD integrations. Astra is loved by 1000+ companies across 70+ countries. In 2024 Astra uncovered 2.5 million+ vulnerabilities for its customers, saving customers $110M+ in potential losses due to security vulnerabilities. We've ...

Job Title: Service Desk Engineer Location: Pune, India Job Type: Full-time Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing systems. Provide basic troubleshooting for hardware, software, network, and application issues. Accurately log all service requests, incidents, and resolutions into the ticketing system. Escalate complex issues to L2/L3 teams as per escalation matrix. Follow up with users to ensure issues are resolved in a timely manner. Maintain and update documentation, FAQs, and knowledge base articles. Ensure adherence to SLAs and provide high-quality customer service. Support user account management,...

As a CRM Executive, you will play a pivotal role in managing customer relationships and optimizing their experience. Your responsibilities will include overseeing the CRM system, ensuring accurate data entry, segmentation, and analysis. You will collaborate with sales and marketing teams to develop targeted campaigns, monitor customer interactions, and enhance engagement. Addressing customer inquiries and issues promptly will be crucial for maintaining customer satisfaction. Additionally, you will be responsible for regular reporting on key metrics, trends, and recommendations for improvement. Staying updated on industry trends to propose innovative strategies will be essential for fostering...

About Us At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks , we work with global clients to understand their business needs and deliver tailored solutions. We operate at the intersection of technology, business processes, and customer success. About the Training Program This is a 3-month training + evaluation designed for individuals interested in building a career in Sales Coordinator . As a Sales Coordinator trainee, you’ll gain hands-on exposure to sales processes, CRM tools, documentation, and client communication. You will be trained in: Sales coordinatio...

Location: Noida (Work from Office) Type: Intern What You'll Do Manage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement. Conduct cold calls, onboarding calls, and follow-ups with new and existing users. Respond to queries across email, chat, website, and phone professionally and promptly. Drive customer retention through regular check-ins, user education, and value-driven follow-ups. Track and report support metrics such as response time, query resolution, and follow-up rate. Identify upsell and cross-sell opportunities based on user behavior and needs. Communicate bugs, feedback, and user insights clearly to product an...

Location : Marol, Mumbai (In-Office Only) Shift : Night Shift: 5pm to 2 am IST (US Time Zone) Experience : 5–7 Years Department : Customer Support Reports to : Support Manager / Customer Success Manager Requirement : Please apply only if you reside within 5 km of Marol. About us At Action Tour Guide (www.actiontourguide.com), we build award-winning GPS audio tour apps that turn road trips and sightseeing into engaging storytelling experiences. With a growing global user base, our apps deliver self-guided experiences across national parks, scenic drives, and cultural landmarks. We’re a tech-driven company at the intersection of travel, storytelling, and innovation—and we’re scaling fast. Role...

About Us Good Methods Global Inc is a global health-tech venture engineering CareStackTM - a powerful practice management cloud platform for dental practices in the US. CareStackTM empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStackTM is rewriting the rules of what an intelligent solution should look like for dentistry. CareStackTM is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and ...

About Us We are a Y Combinator backed company (YC W21) and have closed our pre-series A round. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi, etc., to add to our team. In 2025, Businessonbot has grown 20% MoM, March'25, MRR and inched towards profitability in Q1 of FY 2025. We target a massive wave of D2C businesses in India. In the year 2025, we are the market leader in our domain. There’s never been a more exciting time to be in BusinessOnBot. We are on a mission to help a million+ consumer brands with automated sales and user acquisition via our Omnichannel Marketing and Support suite (WhatsApp/Inst...

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

Location: Pune Department: Customer Service About the Role- We are seeking an experienced Customer Service Manager who can strategize, plan, and execute customer support operations while remaining hands-on across calls, social media, chats, and emails . The ideal candidate brings proven expertise in the retail, e-commerce, or D2C sector and is well-versed in CRM tools like Limechat . Key Responsibilities- Strategy & Planning Design and implement customer service strategy aligned with business goals. Develop SOPs and escalation frameworks for omnichannel support. Forecast volumes, staffing, and tech requirements to meet SLAs. Execution & Operations Manage day-to-day support across calls, emai...

🕒 Shift : Indian/UK 📍 Location : Nizampet, Hyderabad (Work from Office only) 📅 Joining : ASAP 🎓 Qualification : MBA, Marketing. 💼 Experience Required : Fresher/ Upto 1 year experience only. About Resolute Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we’re seeking a Tech Support & Customer Success Specialist to serve our international client base across the U.S., Europe, and Asia. Role Overview As a Tech Support & Customer Success Specialist, yo...

Lead a high-performing team in the Journal Editorial Office, overseeing the publication process from submission to decision. Manage and coordinate the workflow of editors, reviewers, and authors, ensuring timely and accurate processing of manuscripts. Collaborate with internal stakeholders to establish and maintain editorial policies, guidelines, and quality standards. Conduct regular meetings to discuss progress, resolve issues, and provide feedback to team members. Foster a collaborative and supportive work environment, nurturing the professional growth and development of team members. Stay updated on industry trends, emerging technologies, and best practices in scholarly publishing. Ensur...