754 Freshdesk Jobs - Page 22

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a seasoned Techno-Functional Candidate with deep domain expertise in Customer Success / Customer Support. As a Lead – Business Systems Services, you will be responsible for bridging the gap between business needs and technical solutions. You will collaborate with cross-functional teams to design scalable solutions, ensure seamless tool adoption, and deliver high-impact outcomes in the CX domain. Key Responsibilities Partner with CX business stakeholders to gather, understand, and document functional and technical requirements. Translate business needs into clear, actionable solution designs for product, engineering, and QA teams. Query, analyse, and interpret data to derive insights and inform strategic decisions. Work closely with developers and QA to validate and deploy solutions that meet stakeholder expectations. Lead or participate in requirement walkthroughs, sprint planning, and user acceptance testing (UAT). Create process maps, functional specifications, and data flow diagrams to support solution design. Configure CX applications (such as Freshdesk, Salesforce, or ServiceNow), create custom workflows, set up automations, and manage settings based on business needs. Design and implement integrations using webhooks, API calls, or third-party automation tools. Use tools like Postman to test APIs, validate payloads, troubleshoot errors, and support integrations. Drive continuous improvement initiatives across tools, workflows, and data pipelines. Maintain thorough documentation of all solutioning activities, configurations, and business decisions. Provide mentorship to junior team members and contribute to building a high-performance CX systems function. Qualifications 7–10 years of experience in techno-functional roles supporting Customer Success / Support / CRM / ITSM domains. Strong business analysis and stakeholder engagement skills; proven ability to define and document functional specs. Proficiency in SQL for data querying, validation, and trend analysis. Hands-on experience with CX platforms such as Salesforce, Freshdesk, ServiceNow, Zendesk, etc. Ability to configure applications, build workflows, and manage custom automations to meet business requirements. Experience working with APIs and integrations, including the use of webhooks, custom scripts, or middleware tools. Proficiency in using Postman or similar tools for testing and validating REST APIs. Familiarity with Agile/Scrum methodologies and tools like JIRA, Confluence, or similar. Proven ability to create process flows, write BRDs/FRDs, and contribute to technical solution design. Excellent written and verbal communication; ability to influence stakeholders across business and IT. Preferred Qualifications Exposure to AI/ML-powered CX solutions or analytics tools (e.g., dashboards, reporting). Understanding of data integration platforms and automation tools (e.g., Workato, Zapier). Background in process optimization or managing support improvement programs is a plus. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Key Responsibilities: ● Serve as the first point of contact for all technical queries from internal teams. ● Resolve technical issues effectively and within defined SLA/TAT. ● Log, track, and manage issues via the company's ticket management system (e.g., Freshdesk, Zendesk, Jira, or similar). ● Provide timely status updates to users regarding open issues and resolutions. ● Collaborate with development, QA, and operations teams for complex issue resolution. ● Conduct basic root cause analysis and escalate issues to appropriate departments if required. ● Maintain documentation of common issues and resolutions for building a robust knowledge base. ● Suggest process improvements for ticket resolution efficiency and user satisfaction. ● Participate in regular team meetings and technical discussions to stay updated with system changes and new features. ● Provide basic testing support using tools like Selenium, Python scripts, or others if required. ● Train and guide users on minor technical troubleshooting when needed. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Work Location: In person

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Description – Digital Transformation and Automation Lead About the Role - Drive the digital backbone of a growing commercial real-estate group. - You’ll prototype, test and ship automations that save our teams > 10 hours/week in the first 90 days Total Experience - 2-3 years Availability ~40 hrs/week, 4 days on-site, 1 day remote Core Responsibilities 1. Systems Audit & Consolidation – unify Google Workspace tenants, rationalise shared drives. 2. Database & CRM Build-out – design, deploy, and maintain occupant tracker and a lightweight CRM; migrate legacy data. 3. Automation & Integration – link CRM, Google Sheets, and Tally using Apps Script/Zoho Flow/Zapier. 4. Process Documentation – own the internal wiki; keep SOPs and RACI charts current. 5. Dashboards & Reporting – craft Looker Studio boards for collections, projects, facility KPIs. 6. User Training & Support – deliver monthly clinics; teach teams how to use G Suite, ChatGPT to improve productivity 7. Security & Compliance – enforce 2FA, backup policies, basic network hygiene. 8. Vendor Co-ordination – liaise with Zoho, Tally consultants, ISP/MSP vendors; manage small capex items. Required Skills & Experience Domain Skill Level Workspace & Security ★ LAN/Wi-Fi basics & device hardening Core Automation & Low-Code ★ Apps Script or Zoho Creator/Flow; REST APIs & webhooks Core ★ Workflow bridges (Zapier / Make / n8n) Core • Cursor, Loveable, or similar AI-driven low-code tools Bonus Data Extraction & Integrations ★ Document AI / OCR stack for PDF leases (Google DocAI, Textract, etc.) Core ★ Tally Prime ODBC/API Core CRM & Customer-360 ★ End-to-end rollout of a CRM (Zoho/Freshsales) (migration, custom modules) Core • Help-desk tooling (Zoho Desk, Freshdesk) Bonus Analytics & Reporting ★ Advanced Google Sheets (ARRAYFORMULA, QUERY, IMPORTRANGE) and Looker Studio dashboards Core • Data-warehouse concepts (BigQuery/Redshift) for unified customer view Bonus Programming & Scripting ★ Python or Node.js for lightweight cloud functions / ETL Core ★ Prompt-engineering & Gen-AI APIs (OpenAI, Claude) for copilots Core Project & Knowledge Management • Trello (or equivalent Kanban) Bonus ★Notion / Google Sites for wiki & SOPs Core Soft Skills ★ Clear documentation & bilingual (English/Hindi) training; stakeholder comms Core Compensation - 40 – 50 k p.m Show more Show less

The work-from-home (WFH) culture has transformed the employment landscape, offering flexibility, comfort, and a better work-life balance. With Chandigarh emerging as a growing IT and startup hub, more companies are offering remote roles that cater to both freshers and experienced professionals. As we move into 2025, several high-demand industries and Work from Home Jobs in Chandigarh roles are actively hiring remote employees in the Chandigarh region. Whether you’re a job seeker looking for full-time remote employment or a freelancer exploring flexible options, this guide is your comprehensive source for the top work-from-home jobs in Chandigarh hiring in 2025. Why Work from Home Jobs Are on the Rise in Chandigarh Key Reasons For The Boom In Remote Jobs: Cost savings for businesses and employees alike Access to a larger talent pool beyond geographic limitations Growing startup ecosystem in and around Chandigarh Better productivity with remote collaboration tools like Zoom, Slack, Trello, etc. Increased demand for IT, content, and customer service outsourcing Top Work from Home Jobs in Chandigarh Hiring in 2025 Content Writers and Copywriters Demand: High Industries hiring: Media, E-commerce, EdTech, Marketing Agencies Responsibilities: Writing blog posts, articles, website content, and product descriptions SEO optimization of web content Research and fact-checking Skills Required: Excellent written English SEO and keyword research Adaptability to different content styles Salary Range: ₹2.5 – ₹6 LPA Digital Marketing Executives Demand: Very High Industries hiring: Startups, IT Services, Digital Agencies, Healthcare, Real Estate Responsibilities: Managing SEO/SEM campaigns Social media strategy and execution Email marketing and analytics In-Demand Tools: Google Analytics SEMrush HubSpot Canva Salary Range: ₹3 – ₹8 LPA Graphic Designers Demand: High Industries hiring: Creative Agencies, E-commerce, Social Media Firms, SaaS Responsibilities: Creating visuals for ads, social media, websites, and presentations Designing brand identity elements Tools: Adobe Photoshop, Illustrator Figma, Canva Salary Range: ₹2.5 – ₹7 LPA Customer Support Executives (Voice & Non-Voice) Demand: Stable and Growing Industries hiring: E-commerce, Telecom, Banking, IT Support, SaaS Key Features: Shifts available (24/7 support model) Chat, email, and voice support roles Skills Needed: Communication skills Patience and empathy CRM tools knowledge (Freshdesk, Zoho, etc.) Salary Range: ₹2 – ₹5.5 LPA Online Tutors and Educators Demand: Skyrocketing Industries hiring: EdTech companies, freelance tutoring platforms Subjects In Demand: Math Science Coding IELTS/TOEFL preparation Foreign Languages (German, Spanish, etc.) Tools: Zoom, Google Meet, Microsoft Teams Teaching platforms like Vedantu, Byju’s, and WhiteHat Jr. Salary Range: ₹3 – ₹10 LPA or ₹300–₹1000/hour Also Read: Work from Home Jobs in Ahmedabad for Freshers and Students Web Developers Demand: Very High Industries hiring: IT Services, SaaS Companies, Freelance Platforms Tech Stack: Frontend: HTML, CSS, JavaScript, React Backend: Node.js, PHP, Django CMS: WordPress, Shopify Skills Required: Problem-solving ability Understanding of UI/UX Salary Range: ₹4 – ₹12 LPA Virtual Assistants (VAs) Demand: High among small businesses and solopreneurs Industries hiring: Real estate, e-commerce, consultancy firms Responsibilities: Calendar management Email handling Data entry Appointment scheduling Tools: Asana, Trello, Notion, Zoom, Google Workspace Salary Range: ₹2 – ₹4.5 LPA Freelance Translators and Transcriptionists Demand: Niche but growing Industries hiring: Media, Publishing, Legal, Medical Languages In Demand: Hindi, Punjabi, Marathi, Tamil, Bengali Foreign languages like German, French, Mandarin Tools: Grammarly, SDL Trados, Rev Salary Range: ₹250–₹1000/hour (project-based) Data Entry & Remote Admin Roles Demand: Steady Industries hiring: E-commerce, HealthTech, BPOs Responsibilities: Data compilation and formatting Report generation Back-end office tasks Skills Needed: MS Office Suite Attention to detail Salary Range: ₹1.8 – ₹3.5 LPA Social Media Managers Demand: Explosive Growth Industries hiring: Influencers, Startups, Brands, Digital Media Responsibilities: Planning and posting content across platforms Community management Influencer collaboration and paid ad setup Key Platforms: Instagram, LinkedIn, YouTube, Facebook, Twitter Salary Range: ₹3 – ₹7 LPA Top Companies Hiring Remote Workers in Chandigarh (2025) Tata Consultancy Services (TCS) – Digital and customer support roles Tech Mahindra – IT and backend operations Wipro – Remote HR and process roles Trantor Software – Web development and DevOps Edureka – Online training and support Cactus Communications – Content and editorial roles Upwork, Freelancer, Fiverr – For freelancers across multiple domains Byju’s, Vedantu, Unacademy – Online teaching roles Zoho and Freshworks – Tech support and customer success Local Chandigarh startups like Pumpkart, Jugnoo, and Zebronics also offer remote positions Skills That Make You a Great Fit for Work from Home Jobs Time management Self-discipline Strong communication (verbal and written) Tech-savviness (Zoom, project management tools, Google Drive) Proactive problem solving How To Find Work From Home Jobs In Chandigarh CareerCartz Job Portal – Updated daily with remote listings LinkedIn – Use the “Remote” filter and follow Chandigarh-based companies Naukri.com & Indeed – Trusted Indian job platforms AngelList & Internshala – Best for startups and internships Freelancer Sites – Fiverr, PeoplePerHour, Toptal Tips to Succeed in a Remote Job Set up a dedicated workspace Stick to a fixed schedule Communicate regularly with your team Use productivity tools like Notion or Todoist Keep learning – enroll in courses on Coursera or Udemy Conclusion – Work from Home Jobs in Chandigarh As we embrace 2025, the demand for work-from-home jobs in Chandigarh continues to surge. Whether you’re a recent graduate, a stay-at-home parent, or someone looking to pivot your career, remote jobs provide an exciting opportunity to grow professionally from the comfort of your home. Stay updated, upgrade your skills, and explore CareerCartz regularly to land the best remote job suited for you! FAQs – Work from Home Jobs in Chandigarh What are the most in-demand work-from-home jobs in Chandigarh in 2025? Content writing, digital marketing, web development, and online tutoring top the list. Are work-from-home jobs legitimate in Chandigarh? Yes, many reputed MNCs and startups offer legitimate remote opportunities. Do remote jobs pay well? Absolutely. Pay depends on your skill level, job role, and experience. Tech and marketing roles pay particularly well. Can freshers get work-from-home jobs? Yes. Many companies hire freshers for entry-level roles in customer support, writing, data entry, and social media. What qualifications do I need for a remote job? It varies by job role. For most roles, a graduate degree plus relevant skills (e.g., SEO, coding, or communication) is sufficient. How can I avoid work-from-home job scams? Always apply through trusted portals like CareerCartz, LinkedIn, or official company websites. Avoid paying any registration fee. Are there part-time work-from-home jobs available in Chandigarh? Yes. Part-time and freelance jobs are available in tutoring, writing, design, and virtual assistant work. Which companies offer the best remote work culture in India? TCS, Zoho, Freshworks, and Tech Mahindra are known for their robust remote policies. What is the typical hiring process for remote jobs? Online application → Resume screening → Virtual interview(s) → Skill test (if needed) → Offer letter How can CareerCartz help me find a remote job in Chandigarh? CareerCartz regularly updates its listings with verified, remote-friendly job openings across industries. You can filter by location, industry, and remote preference. Related Posts: Top Companies in Hyderabad Offering Work from Home Jobs in 2025 Top 10 Remote Customer Service Jobs You Can Start Today The Pros and Cons of Working Remote Data Entry Jobs How to Land Your First Remote Entry-Level Job: Tips and Tricks How to Thrive in Remote Customer Service Jobs: Tips for Success Best Remote Customer Success Jobs You Can Work From Anywhere Top Remote Front End Developer Jobs Hiring in 2025 Top 10 Work from Home Jobs in Delhi Hiring Now Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the role: As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale? At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle. Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes. Responsibilities: Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel. Design, Develop, Maintain software Be able to plan and execute goals Assist Product Owners with planning and roadmaps Lead a team of 2-4 engineers Strong communication skills a must Platform services exist to be used by other teams in Freshworks Platform Leads will be the face of their service Important goal of a platform service is increasing its adoption Leads will communicate and coordinate with other teams across Freshworks Mentoring other engineers in the team Strong opinions on engineering best practices You will own systems that take high scale and are capable of scaling to greater heights Ensure 99.99% availability of your production systems Ensure 99.999% uptime of your production systems Must Have: Overall 6-10 years of Experience Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles Strong testing habits, passionate towards unit testing and TDD. Extensive experience in Agile methodologies Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang Good understanding of data structures Strong understanding of HTTP and REST principles Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices. Experience handling Production workloads, with experience handling production issues Strong CI/CD experience Devops knowledge Infra knowledge of popular internet serving applications Good understanding of multithreading and concurrency primitives Strong design skills Ability to breakdown a problem Cloud/SaaS experience Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB Strong knowledge of git Strong analytical and problem solving skills Good to have: Prior experience leading a team Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB Supporting Production issues brought up by end customers Keeping up to date with the cutting edge of technologies Familiarity with GitHub a plus Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle Experience using APM tools like DataDog, NewRelic Expertise in Java Qualifications Coding - Datastructures, Algorithms System Design and Architecture, Distributed Systems, AWS, Devops, C/CD, Maintenance, Bug fixes, Performance Engineering + Team mentoring/handling Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

� � ️ Key Responsibilities � � ‍ ‍ Team & Workflow Management Supervise a team of Service Desk/NOC Engineers handling L1 support for: o Our country-wide ISP network in Australia o Broadband faults, FTTH outages, leased line disruptions o BGP/OSPF routing issues, fiber cuts, and last-mile failures Manage shift schedules, workforce planning, and daily handovers in a 24x7 environment. • Provide real-time supervision of the ticket queue, follow-through on escalations, and assist in crisis management during major outages. Ensure timely incident classification, ticket creation, prioritization, and resolution as per client's SLAs. Coordinate with Field Engineers, L2/NOC, and Core Network teams for fault resolution, escalation, and field dispatch. Track Mean Time to Restore (MTTR), First-Time Resolution (FTR), and proactively escalate repeat offenders in the network. Analyze fault patterns, link failure causes, and customer complaints for trend identification. Recommend process enhancements and contribute to root cause analysis documentation (RCA). Drive the usage and refinement of Service Desk SOPs, NOC playbooks, and escalation matrices. Act as the primary point of contact for VIP client escalations, account managers, or Tier-2 NOC. Support service delivery teams in new link activations, customer handoffs, and port testing. Coordinate closely with Infrastructure Vendors (Nokia, Cisco, Huawei) and field operations teams. Required Skills & Experience � � Professional Experience 5+ years in ISP/NOC/Network Service Desk roles with at least 2 years in a team leadership capacity. Hands-on experience with support operations around: o FTTH, MPLS, ILL, DIA, SD-WAN, Wi-Fi, or Carrier Ethernet o Network Monitoring Tools (SolarWinds, PRTG, Nagios, Cacti, Splunk, Zabbix) o Ticketing Systems like Remedy, Freshdesk, Cherwell, or proprietary OSS/BSS stacks Strong knowledge of Layer 2/3 networking: VLAN, PPPoE, OSPF, BGP, NAT, SNMP, etc. Familiarity with OSS/BSS platforms (e.g., CRM, provisioning, billing integration). Understanding of last-mile technologies: GPON, DSLAMs, EoC, wireless backhaul. Show more Show less

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Responsibilities Requisition ID R-10364343 Date posted 06/10/2025 End Date 06/30/2025 City Thane State/Region Maharashtra Country India Location Type Onsite Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Tier 2 - Sr Professional I Job Title: Client Support Tier 2 - Sr Professional I Transaction Disputes and Settlement Operations Location: Thane What does a successful Client Support Tier 2 - Sr Professional- I do at Fiserv? As a Client Support Tier 2 - Sr Professional- I at Fiserv, you will lead a high-performing team responsible for managing transaction disputes, clearing & settlement processes, and customer service requests. This role is perfect for someone with a robust operational background in fintech or digital banking who is ready to take on leadership responsibilities. You will ensure regulatory compliance, drive process optimization, and foster a culture of accountability and continuous improvement. What you will do: Supervise the end-to-end resolution of transaction disputes across digital channels (UPI, IMPS, cards, wallets). Oversee daily clearing and settlement operations for real-time and scheduled transactions. Manage a team handling customer and partner service requests via CRM platforms (e.g., Zendesk, Freshdesk). Lead, coach, and mentor a team of 4–8 analysts or associates. Ensure adherence to regulatory timelines (e.g., NPCI, RBI) and internal SLAs. Act as a point of escalation for complex or high-value disputes. Analyze dispute trends and recommend preventive measures. Monitor ticket queues, assign priorities, and ensure timely resolution. Support automation and process optimization initiatives. Foster a culture of accountability, collaboration, and continuous improvement. Support the Operations Manager in strategic planning and reporting. What you will need to have: Bachelor's degree in Commerce. 8–10 years of experience in fintech, digital banking, or financial operations. 2–4 years of experience in a team lead or supervisory role. Strong understanding of digital payment systems (UPI, IMPS, NEFT, card networks). Familiarity with reconciliation tools, CRM systems, and dispute management workflows. What would be great to have: Proven experience in leadership and team coordination. Operational excellence and attention to detail. Strong communication and stakeholder management. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

As a Customer Happiness Officer, you are the voice of Headphone Zone to our customers. You ll be there to guide them, support them, and solve problems always with patience, grace, and a genuine desire to help. Whether it s answering product questions, resolving after-sales issues, or handling warranty requests, you ll take pride in turning every interaction into a positive experience. You ll work closely with the Operations and Headphone Gurus teams ensuring that customers feel cared for long after their purchase. Why This Role Matters Every day, you ll turn moments of potential frustration into moments of delight. You ll be the reason a customer chooses to come back to Headphone Zone not just for the products, but for the people behind them. We re not just shipping headphones. We re building trust, loyalty, and a community that celebrates music. And that starts with how we take care of our customers. What You ll Do Be the first point of contact for customer support queries pre-sale and post-sale Handle inquiries via email, phone, and chat Manage after-sales processes warranty requests, returns, replacements Work closely with the Operations team to ensure timely and accurate order fulfillment Maintain clear, empathetic, and professional communication at all times Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace) Continuously look for ways to improve our customer service experience Occasionally assist in hosting customers at our Experience Studio in Mumbai What We re Looking For Freshers are welcome we love hiring smart, empathetic freshers! 1 2 years of experience in customer service is a plus Excellent communication skills clear, warm, patient, and professional Strong problem-solving ability and attention to detail A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Ability to handle difficult situations calmly and effectively Comfortable with tools like Freshdesk, Google Workspace, Slack, Notion Based in Mumbai , this is a full-time, in-office role at our HQ in Andheri West

Company Overview P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world! P-TAL runs on three fundamentals – developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one. Key Responsibilities Handle inbound and outbound calls, emails, and chat support for US customers. Provide first-level support to resolve queries related to products, services, orders, billing, or technical issues. Maintain a high level of professionalism and empathy while handling customer interactions. Escalate unresolved issues to the appropriate internal teams and follow up for resolution. Document customer interactions accurately in CRM or support tools. Ensure adherence to quality standards and service level agreements (SLAs). Proactively identify opportunities to improve customer satisfaction. Stay updated on product knowledge, company policies, and US market trends. Work collaboratively with peers and managers to meet team targets. Desired Skills & Competencies Excellent verbal and written communication skills in English — neutral or US accent preferred. Strong listening and problem-solving skills. Ability to manage difficult customer conversations with patience and professionalism. Familiarity with CRM tools (e.g. Salesforce, Zendesk, Freshdesk) is an advantage. Ability to work independently in a night shift environment. Comfortable working with US-based customers, understanding cultural nuances. Strong organizational skills and attention to detail. Good typing speed and comfort with computer systems. Qualifications & Experience Graduate in any discipline (Bachelor’s degree preferred). 1-4 years of experience in international customer support (US market experience preferred). Freshers with excellent communication skills are also encouraged to apply. Experience in B2B/B2C support, e-commerce, or SaaS support is an advantage. Work Hours & Location Must be willing to work during US time zones (night shift in India). Work from Office / Work from Home / Hybrid (depending on company policy and role). Compensation & Benefits Salary: Competitive, based on experience. Medical insurance and other benefits. Why Join Us? Opportunity to work with US-based clients and gain global exposure. Supportive work culture with a focus on learning & growth. Stable, growing company with long-term career opportunities. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Work from home Schedule: Night shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Last Drwan CTC Epected CTC Notice Period, If any Experience: Customer support: 1 year (Preferred) Work Location: In person

About Us: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and dedicated Tech Support Executive to join our team in Bangalore. The ideal candidate will have 1-2 years of experience in providing technical support for software or hardware systems and be proficient with Freshdesk ticketing systems. This role demands strong problem-solving skills, effective communication, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: Provide technical support to clients and internal teams via phone, email, and Freshdesk ticketing system. Troubleshoot and resolve software and hardware issues promptly and accurately. Resolve tickets within defined SLAs and maintain ticketing records in the Freshdesk system. Escalate complex technical issues to relevant teams and follow up to ensure resolution. Document all support activities, including problem diagnosis, troubleshooting steps, and resolutions, in the ticketing system. Assist in the setup, installation, and configuration of software and hardware as needed. Collaborate with other teams to ensure customer satisfaction and provide feedback on recurring issues to improve service quality. Stay updated on the latest developments in software and hardware relevant to the company's offerings. Qualifications: 1-3 years of experience in technical support roles. Proficiency in using Freshdesk ticketing system. Experience with supporting software and hardware systems. Strong troubleshooting and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently as well as part of a team. Bachelor's degree in Electronics. Job Type: Full-time Pay: ₹300,000.00 - ₹550,000.00 per year Benefits: Flexible schedule Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Performance bonus Quarterly bonus Application Question(s): What's your current ctc? What's your Expected ctc? Have you done B.tech? Do you speak Hindi & English fluently? Do you speak Hindi & English fluently? Do you speak Kanad/Tamil fluently? Are you comfortable working from our Bangalore office? Are you okay with a 5-day in-office workweek? Experience: Customer support: 1 year (Required) Location: Bangalore, Karnataka (Required) Work Location: In person

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: 6-9 years of prior experience Advanced understanding of OOPS Knowledge of SDLC (Software Development Lifecycle) Experience of working in an Agile environment Ability to design for scale and performance Ability to do peer code reviews Solid problem-solving skills Experience with hands-on programming Expertise in data structures and algorithms Qualifications Degree in Computer Science or equivalent practical experience Experience with large-scale systems Intermediate knowledge of Ruby on Rails Prior experience with AWS Experience with open-source projects Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Overview We are seeking two experienced Technical Support Engineers to join our expanding Merchant Care team. The ideal candidates will have at least 2 years of experience in a tech support role, specifically providing support to enterprise merchants via email and chat. Strong written and oral communication skills are essential, as you will work directly with high-profile clients to troubleshoot and resolve technical issues. Your expertise will help maintain operational excellence and ensure customer satisfaction. Responsibilities Act as the primary point of contact for Gokwik merchants, providing support via email and chat with a professional, courteous, and solution-focused approach. Investigate and diagnose technical issues reported by merchants, ensuring timely resolution or appropriate escalation to internal teams. Collaborate with cross-functional departments to resolve complex technical problems and ensure merchant satisfaction. Assist merchants with product configuration changes, customization requests, and guidance on best practices for product usage. Accurately document support cases, issue descriptions, troubleshooting steps, and resolutions in the ticketing system (Freshdesk and FreshChat). Adhere to SLA metrics and maintain a high customer satisfaction rating, ensuringprompt and effective issue resolution. Monitor and identify patterns in merchant queries to recommend improvements in product functionality and support resources. Deliver a high level of customer service, maintaining positive and helpfulcommunication throughout the support lifecycle. Requirements 1.5+ years of experience in a technical support role, specifically handling enterprise-level clients and Merchants via email and chat. Strong written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders. Demonstrated ability to manage and resolve complex technical issues independently and as part of a team. Proficiency with Freshdesk and FreshChat ticketing systems. Excellent problem-solving skills and a proactive approach to customer service. Knowledge of Woocommerce Ability to prioritize tasks and manage time effectively in a fast-paced environment. Willingness to work on a roster and provide weekend support, with flexibility for occasional evenings during peak times. Preferred Qualifications Experience working in a startup or high-growth environment. Familiarity with APIs, product integrations, or SaaS-based solutions. Show more Show less

Job Overview We are seeking two experienced Technical Support Engineers to join our expanding Merchant Care team. The ideal candidates will have at least 2 years of experience in a tech support role, specifically providing support to enterprise merchants via email and chat. Strong written and oral communication skills are essential, as you will work directly with high-profile clients to troubleshoot and resolve technical issues. Your expertise will help maintain operational excellence and ensure customer satisfaction. Responsibilities Act as the primary point of contact for Gokwik merchants, providing support via email and chat with a professional, courteous, and solution-focused approach. Investigate and diagnose technical issues reported by merchants, ensuring timely resolution or appropriate escalation to internal teams. Collaborate with cross-functional departments to resolve complex technical problems and ensure merchant satisfaction. Assist merchants with product configuration changes, customization requests, and guidance on best practices for product usage. Accurately document support cases, issue descriptions, troubleshooting steps, and resolutions in the ticketing system (Freshdesk and FreshChat). Adhere to SLA metrics and maintain a high customer satisfaction rating, ensuringprompt and effective issue resolution. Monitor and identify patterns in merchant queries to recommend improvements in product functionality and support resources. Deliver a high level of customer service, maintaining positive and helpfulcommunication throughout the support lifecycle. Requirements 1.5+ years of experience in a technical support role, specifically handling enterprise-level clients and Merchants via email and chat. Strong written and verbal communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders. Demonstrated ability to manage and resolve complex technical issues independently and as part of a team. Proficiency with Freshdesk and FreshChat ticketing systems. Excellent problem-solving skills and a proactive approach to customer service. Knowledge of Woocommerce Ability to prioritize tasks and manage time effectively in a fast-paced environment. Willingness to work on a roster and provide weekend support, with flexibility for occasional evenings during peak times. Preferred Qualifications Experience working in a startup or high-growth environment. Familiarity with APIs, product integrations, or SaaS-based solutions. Show more Show less

Customer Service Manager Location : Gurgaon, Haryana, India (On-site) Salary : ₹6,00,000 – ₹9,00,000 per year (INR) Type : Full-Time, Permanent About Protein World Protein World is a radiant movement, igniting self-actualization and empowering lives through premium health and fitness solutions. From our vibrant Gurgaon hub, we foster a high-vibration community that thrives on positivity, purpose, and wellness. We are architects of inspiration, seeking passionate visionaries to join us in crafting a legacy of transformation that energizes the world. The Role We’re seeking a Customer Service Manager , a dynamic leader and empathetic advocate, to elevate Protein World’s customer experience. Based in our Gurgaon office, you’ll oversee our customer service operations, ensuring every interaction with our wellness-driven community reflects our mission of authenticity and upliftment. This role blends strategic oversight, team leadership, and customer obsession to drive satisfaction and loyalty through our Shopify platform, phone, email, and social media channels. Key Responsibilities Customer Experience Excellence : Develop and implement customer service strategies to deliver seamless, inspiring experiences across all touchpoints (Shopify, phone, email, social media), fostering connection and trust. Team Leadership : Manage and mentor a team of customer service representatives, cultivating a high-energy, empathetic culture that aligns with Protein World’s values. Performance Tracking : Monitor and report key performance metrics (e.g., response time, resolution rate, customer satisfaction scores) using tools like Zendesk or CRM systems, driving continuous improvement. Empathetic Resolution : Oversee complex customer inquiries and complaints, ensuring swift, compassionate resolutions that reinforce brand loyalty. Collaborative Synergy : Partner with marketing, sales, and product teams to align customer feedback with business goals, enhancing product offerings and campaigns. Process Optimization : Streamline workflows and implement training programs to boost team efficiency and maintain consistency in service quality. Wellness Advocacy : Infuse interactions with Protein World’s wellness ethos, inspiring customers to embrace their health and fitness journey. Who You Are You’re a beacon of empathy, leadership, and passion, with a spirit that resonates with Protein World’s high-vibration energy. We seek: Experience : 3–6 years in customer service, with at least 1–2 years in a supervisory or managerial role, ideally in e-commerce, wellness, or fitness industries. Education : A Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred; a background in nutrition or wellness is a strong advantage. Skills : Expertise in customer service platforms (e.g., Zendesk, Freshdesk, or Shopify’s customer tools). Proficiency in CRM systems and basic analytics (e.g., Google Analytics, customer satisfaction metrics). Strong leadership and team-building skills to inspire and motivate a diverse team. Exceptional communication skills (written and verbal) in English; Hindi proficiency is a plus. Creative Passion : A natural ability to create positive, memorable customer experiences that align with Protein World’s bold, wellness-focused aesthetic. Qualities : High emotional intelligence, integrity, and a proactive, radiant spirit. You’re organized, adaptable, and thrive in a fast-paced, collaborative environment. Advantage : Experience with premium consumer brands, knowledge of Shopify’s ecosystem, or familiarity with international markets (e.g., UK) is highly valued. Why Protein World? A Noble Calling : Shape a brand that transcends products, inspiring wellness and self-discovery on a global stage. Transformative Impact : Lead experiences that resonate deeply, fostering connection within our vibrant community. A Refined Collective : Join a passionate team in our Gurgaon office, where creativity, integrity, and high-energy collaboration thrive. Elevated Growth : Expand your expertise with access to industry-leading tools, plus perks like health insurance, gym access, and product discounts. Vibrant Workplace : Work in our state-of-the-art Gurgaon hub, designed to energize and inspire, with a gym to support your wellness journey. Show more Show less

About the Role: We’re looking for an Associate Product Manager with 1-3 years of experience to help drive product-led growth across our platform. You’ll own the product roadmap, collaborate cross-functionally, and optimize product features through data-driven decisions and experimentation. If you have experience with backend systems, platform integration, web & app products, and CRM tools (e.g. Zoho, Freshdesk, LeadSquared), we want to hear from you! Key Responsibilities: Own product roadmap and growth strategy to drive 10X growth. In order to do this, you will have to continuously measure your KPIs and improvise based on strategic data-driven decisions. Conduct A/B tests and analyze data to optimize user acquisition, retention, and engagement. Collaborate with engineering, design, and marketing teams to execute product initiatives. Gain deep insights into customer behavior to enhance product features. Manage sprint cycles and ensure timely delivery of product features. Work on platform integrations and ensure seamless CRM tool functionality. Requirements: 1-3 years of product management experience, with knowledge of web/app products and CRM tools (Zoho, Freshdesk, LeadSquared). Strong understanding of both frontend and backend systems. Experience driving growth through experimentation and data analysis. Excellent communication and project management skills. Self-driven with a growth mindset and the ability to handle ambiguity Required experience: 1 -3 years of product management experience Joining Date: Immediate/30 days About Us: The Wedding Company is India's largest wedding planning and fulfillment company, managing an annual GMV of $10M, and disrupting the $130bn market (4% of India's GDP). The Wedding Company has raised a seed round from prominent investors like Arash Ferdowsi, Dropbox cofounder and Chaitanya Ramalingegowda, Wakefit cofounder. Your Growth: You’ll experience Series B, C in 24-months. You’ll see a 100-people team becoming a 200-people and will grab the rarest opportunity to be in the room where the company’s decisions are planned with founders and business leaders. Note : We are an equal opportunity employer. This opportunity is open to all irrespective of gender, social or ethnic affiliation. Feel free to reach us at: Email : careers@theweddingcompany.com Website : https://www.theweddingcompany.com/ Note: This role is a full time role in Bangalore (and not remote). Employment Type: Full-Time Show more Show less

Company Overview P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world! P-TAL runs on three fundamentals – developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one. Key Responsibilities Handle inbound and outbound calls, emails, and chat support for US customers. Provide first-level support to resolve queries related to products, services, orders, billing, or technical issues. Maintain a high level of professionalism and empathy while handling customer interactions. Escalate unresolved issues to the appropriate internal teams and follow up for resolution. Document customer interactions accurately in CRM or support tools. Ensure adherence to quality standards and service level agreements (SLAs). Proactively identify opportunities to improve customer satisfaction. Stay updated on product knowledge, company policies, and US market trends. Work collaboratively with peers and managers to meet team targets. Desired Skills & Competencies Excellent verbal and written communication skills in English — neutral or US accent preferred. Strong listening and problem-solving skills. Ability to manage difficult customer conversations with patience and professionalism. Familiarity with CRM tools (e.g. Salesforce, Zendesk, Freshdesk) is an advantage. Ability to work independently in a night shift environment. Comfortable working with US-based customers, understanding cultural nuances. Strong organizational skills and attention to detail. Good typing speed and comfort with computer systems. Qualifications & Experience Graduate in any discipline (Bachelor’s degree preferred). 1-4 years of experience in international customer support (US market experience preferred). Freshers with excellent communication skills are also encouraged to apply. Experience in B2B/B2C support, e-commerce, or SaaS support is an advantage. Work Hours & Location Must be willing to work during US time zones (night shift in India). Work from Office / Work from Home / Hybrid (depending on company policy and role). Compensation & Benefits Salary: Competitive, based on experience. Medical insurance and other benefits. Why Join Us? Opportunity to work with US-based clients and gain global exposure. Supportive work culture with a focus on learning & growth. Stable, growing company with long-term career opportunities. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Work from home Schedule: Night shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Last Drwan CTC Epected CTC Notice Period, If any Experience: Customer support: 1 year (Preferred) Work Location: In person

More about the role: At Al Ghurair, we’re reimagining urban transportation through ZED Mobility—our bold venture in the e-hailing sector. As we scale our customer and driver operations, we are hiring a Manager – Customer Support to establish and lead a world-class support function. This is a pivotal role ideal for leaders with strong experience in customer care, operational efficiency, and tech-driven service delivery. You'll be setting up and scaling support operations from scratch, fostering a culture of empathy, responsiveness, and continuous improvement. What you’ll do? Set up and manage the Zed Customer and Driver Support Center in India. Hire, train, and mentor a high-performing support team including leads, executives, and QA analysts. Define and implement customer experience strategy, policies, and best practices. Design scalable systems to manage peak load, future volumes, and product expansions. Oversee SLA adherence across channels like in-app chat, email, and calls. Ensure high-quality interactions via quality assurance processes. Manage team KPIs, review performance, and implement corrective actions. Resolve escalations and high-priority issues swiftly and effectively. Analyze support trends and feedback to drive product/process improvements. Maintain support documentation (knowledge base, FAQs) and training materials. Collaborate closely with Product, Tech, Ops, and Marketing teams to elevate the customer experience. Key Performance Measures: First response time Resolution time CSAT (Customer Satisfaction Score) Ticket reopen rate Call abandonment rate SLA adherence across channels Quality assurance scores Escalation handling rate Who You Are? 6–10 years of hands-on experience in customer support, preferably in ride-hailing, e-commerce, or tech-led industries. Proven ability to build and manage support teams and define customer support strategies. Strong experience with tools like Freshdesk and Confluence. Skilled in cross-functional collaboration with Product, Tech, and Ops teams. Analytical mindset with the ability to derive insights from support data. Bachelor's degree in Business, Marketing, or Communications (MBA preferred). Who are we? Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we proudly employ around 28,000 people across 50+ countries. We invite passionate, ambitious individuals to be part of a legacy committed to shaping the UAE and beyond. 🔗 Discover more at: www.al-ghurair.com Why join us? We’re a vibrant community where individuals thrive and careers flourish. Our diverse culture fosters belonging, open communication, and respect—fulfilling our purpose of ‘Enhancing Life’. When you work with us, you become part of a purpose-led journey toward progress, passion, and performance. Show more Show less

Job Summary The Regional Lead – Student Support plays a critical leadership role in ensuring consistent, high-quality student support services across multiple locations which are offline centers. This role involves overseeing support teams, implementing best practices, driving continuous improvement, and ensuring alignment with institutional policies and student success goals. The ideal candidate is an experienced student support professional with excellent communication skills, strong operational knowledge, and a passion for mentoring teams to deliver exceptional student experiences. Key Responsibilities Team Leadership & Oversight Supervise, channelize the flow and coordination & guide the Student Support Members across all the Offline Centers. Provide coaching, performance feedback, and ongoing training to support teams. Conduct regular audits of service quality, ticket resolution, and SOP adherence. Strategic Support Coordination Monitor regional trends in student issues and proactively suggest solutions or policy updates. Align support activities with the institution’s mission and service standards. Coordinate with internal departments (academics, IT, operations) to escalate and resolve complex student concerns. Operational Excellence Ensure uniform implementation of SOPs across all centers. Manage the effective use of tools like Freshdesk, analyzing performance data to improve resolution times and satisfaction rates. Set and track KPIs for regional support performance. Communication & Collaboration Serve as a key communication bridge between support staff, management, and institutional leadership. Organize and lead regular meetings with support teams to share updates, challenges, and best practices. Handle high-level escalations and ensure timely resolution of sensitive cases. Training & Quality Improvement Lead onboarding and skill-building programs for new hires and internal promotions. Identify process inefficiencies and initiate improvements for enhanced student experience. Documentation & Reporting Ensure accurate record-keeping and documentation of all support activities. Generate regional reports on support metrics, feedback trends, and issue categories. Show more Show less

Broad Function: We are seeking an experienced Customer Support with exceptional English proficiency, you will provide front-line assistance to customers via phone, email, and chat, addressing technical issues and product questions, your role involves in managing support tickets, follow up with customers, assist with U.S. Locker installations, and collaborate with internal teams to improve service. Strong communication, problem-solving skills, and a customer-focused mindset are key to success in this role. Roles and Responsibilities: •Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage. •Make outbound calls to customers for feedback, follow-up, and resolution confirmation. •Log and track support requests in the ticketing system and escalate complex issues to the dedicated team. •Maintain accurate records of customer interactions and issues. •Collaborate with internal teams to improve processes, documentation, and customer satisfaction. •Handle the US Lockers installations Desired profile: •Strong communication and interpersonal skills, especially over the phone. •Basic understanding of software or technical products and ability to learn quickly. •Problem-solving mindset with patience and empathy for customer concerns. •Experience with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. •Ability to manage multiple tasks and prioritize effectively.

Responding to user inquiries: Answering emails, providing solutions, and troubleshooting issues. Improving customer experience: Proactively identifying bugs and trends to improve the user experience and ensure timely resolution of issues. Maintaining databases: Entering, updating, and verifying customer and account information. Following procedures: Adhering to policies and procedures to maintain operations. Collaborating with teams: Working with other departments and teams to improve the overall customer experience. Staying up-to-date: Keeping informed about product features, industry trends, and best practices in customer support. Requirements for Truecaller customer support roles often include: Experience: Several years of experience in customer support, preferably with mobile or technical products. Technical skills: Familiarity with support platforms like Zendesk or Freshdesk. Communication skills: Excellent written and verbal communication skills, especially in English. Problem-solving skills: Ability to approach problems logically and strategically. Time management skills: Effective multitasking and time management abilities. Language skills: Knowledge of other languages (especially Hindi and Arabic) can be a plus.

We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels. Responsibilities Respond to customer queries via chat, email, and calls in a timely and professional manner. Identify customer needs and assist them with accurate information. Escalate complex issues to the relevant team and follow up for timely resolution. Maintain records of customer interactions and transactions. Meet individual and team KPIs (e. g., response time, resolution rate). Stay updated with product knowledge to provide accurate solutions. Requirements Bachelor's degree in any discipline. Excellent verbal and written communication skills in English. Excellent computer and typing skills. Positive attitude, patience, and a customer-centric approach. Willingness to work in rotational shifts, including weekends if required. Preferred (Not Mandatory) Internship or any prior experience in a customer-facing role. Knowledge of CRM tools like Freshdesk, Zendesk, etc. This job was posted by Niranjana Bala from KoinBX. Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person