🕒 Shift : Indian/UK 📍 Location : Nizampet, Hyderabad (Work from Office only) 📅 Joining : ASAP 🎓 Qualification : MBA, Marketing. 💼 Experience Required : Fresher/ Upto 1 year experience only. About Resolute Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we’re seeking a Tech Support & Customer Success Specialist to serve our international client base across the U.S., Europe, and Asia. Role Overview As a Tech Support & Customer Success Specialist, you will be the first point of contact for customers using our SaaS tools. You’ll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients. This role requires excellent English fluency and communication skills , with the ability to simplify technical concepts for non-technical users. Key Responsibilities Manage client queries via support tickets, email, chat, and calls . Conduct product demonstrations and onboarding sessions for new users. Troubleshoot technical issues, escalating to the product team when required. Maintain documentation of FAQs and build internal support playbooks. Collaborate with deliverability and product teams to ensure smooth resolution. Represent Resolute with professional communication and customer empathy . Required Skills Excellent spoken and written English . Strong communication, presentation, and customer service skills. Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided. Ability to manage multiple client interactions with professionalism. Good to have but not mandatory: Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.). Why Join Us Tackle real-world email deliverability and SaaS challenges that directly impact global marketing performance. Collaborate with international clients, agencies, and high-volume senders across the U.S., Europe, and Asia. Build expertise in a niche, high-demand industry with strong long-term career opportunities. Grow in a continuous learning environment , with scope to advance into leadership, customer success, or product specialist roles. Contribute to a fast-growing SaaS initiative backed by a well-established email marketing consultancy. If you’re looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, we’d love to hear from you!
Overview Job Title -Sales Executive Core Process - US Auto Parts Sales (Inbound Voice Process) Location - D3, MIDC Main Rd, Turbhe, Navi Mumbai, MH 400703 (Everest Nivara Infotech Park Area) Salary - ₹30,000 to ₹40,000 In-Hand (Fixed) + UNLIMITED Incentives Experience - Minimum 1 year Only in Autoparts(Sales is a plus). Qualification - HSC / Graduate (or equivalent) Shift Time - 6:30 PM to 3:30 AM (Fixed Night Shift) Weekly Offs -Fixed Saturday & Sunday Off Communication - Excellent English (Fluent, Articulate, and Persuasive) Contact - +91 88790 14658 / vrushabh gajra Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Experience: 6 total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person
Title: Customer Success & Operations Manager Location: Nizampet, Hyderabad (Work from Office) Experience: 5–7 years Company: Resolute (for its new SaaS product). Work Shift: US/UK. About Resolute: Resolute is an email deliverability and consulting company with deep expertise helping brands improve inbox placement, sender reputation, and compliance. We are now launching a new app in January, a new SaaS platform focused on deep, actionable email deliverability insights (beyond just scores and basic diagnostics). App is built to help senders understand why their emails land in spam and what exactly to do about it. We’re looking for a Customer Success & Operations Manager to be one of the early core members helping us run our new app smoothly day-to-day and keep customers happy. Role Overview: As the Customer Success & Operations Manager , you will: Act as the operational “owner” of our App on a day-to-day basis. Coordinate between customers, support, sales, product developement, and the CEO. Ensure users are onboarded well, their issues are resolved, and feedback is continuously fed back into the product. Help build processes, reports, and rhythms so the business runs smoothly without constant founder intervention. This role is full-time, work-from-office at our Nizampet, Hyderabad location. Key Responsibilities Customer Success & Support Own the end-to-end customer experience for our new app, from onboarding to ongoing usage. Handle and oversee customer queries, support tickets, and escalations; ensure timely and high-quality responses. Understand customer use cases (ESP, volume, types of campaigns) and guide them on how best to use our app. Work closely with our deliverability experts to translate complex issues into simple, clear guidance for customers. Identify at-risk accounts early and coordinate actions to retain them. Operations & Coordination Coordinate between support, sales, product, and engineering to ensure smooth execution. Maintain and improve internal processes for: Capturing and tracking customer feedback Escalation and bug reporting Release communication and change logs Prepare weekly and monthly reports for the CEO: Key customer issues and patterns Feature requests and product improvement ideas Support KPIs (response time, resolution time, ticket volume) Process Building Help set up and refine playbooks for onboarding, support, and customer communication. Work with the CEO to define and track basic business & customer metrics (active users, churn signals, usage trends). Suggest and implement improvements to tools and workflows used by the team (ticketing, CRM, documentation, etc.). Required Experience & Background 5-7 years of experience in SaaS (preferably B2B), with strong exposure to: Customer Success Customer Support Operations / coordination roles Experience in email marketing / email deliverability / martech / ESP / digital marketing / email SaaS is highly preferred . Prior experience working closely with product and engineering teams is a strong plus. Comfortable in a startup or early-stage environment (ambiguity, fast iterations, hands-on work). Skills & Competencies Excellent written and verbal communication skills in English – this is critical. Strong customer empathy – ability to listen, understand pain points, and respond clearly. Solid organizational and coordination skills – you enjoy keeping things moving and closing loops. Ability to create and maintain complex reports (Excel/Sheets, canva presentations, dashboards). Basic understanding (or willingness to learn) of: Email deliverability basics (SPF, DKIM, DMARC, blocklists, inbox placement) Email marketing workflows and terminology Proactive, ownership mindset – you don’t just pass on problems, you help drive them to resolution. What We Offer Opportunity to join early in the journey of a niche SaaS product with real global potential. Close collaboration with the founder and senior industry experts. A role with genuine ownership, you will be the operational backbone for our new app. Competitive salary based on experience and market standards. A focused, learning-driven environment where your inputs directly shape the product and the company. Note: The final stage of our hiring process may include a short, role-relevant written assessment (to be given in person) test to understand your decision-making and working style. This helps us ensure mutual fit. If you’re excited about email, SaaS, and building something meaningful from the ground up, and you enjoy being the person who makes sure things actually happen , we’d love to talk to you.
Title: Customer Success & Operations Manager Location: Nizampet, Hyderabad (Work from Office) Experience: 57 years Company: Resolute (for its new SaaS product). Work Shift: US/UK. About Resolute: Resolute is an email deliverability and consulting company with deep expertise helping brands improve inbox placement, sender reputation, and compliance. We are now launching a new app in January, a new SaaS platform focused on deep, actionable email deliverability insights (beyond just scores and basic diagnostics). App is built to help senders understand why their emails land in spam and what exactly to do about it. We're looking for a Customer Success & Operations Manager to be one of the early core members helping us run our new app smoothly day-to-day and keep customers happy. Role Overview: As the Customer Success & Operations Manager , you will: Act as the operational owner of our App on a day-to-day basis. Coordinate between customers, support, sales, product developement, and the CEO. Ensure users are onboarded well, their issues are resolved, and feedback is continuously fed back into the product. Help build processes, reports, and rhythms so the business runs smoothly without constant founder intervention. This role is full-time, work-from-office at our Nizampet, Hyderabad location. Key Responsibilities Customer Success & Support Own the end-to-end customer experience for our new app, from onboarding to ongoing usage. Handle and oversee customer queries, support tickets, and escalations; ensure timely and high-quality responses. Understand customer use cases (ESP, volume, types of campaigns) and guide them on how best to use our app. Work closely with our deliverability experts to translate complex issues into simple, clear guidance for customers. Identify at-risk accounts early and coordinate actions to retain them. Operations & Coordination Coordinate between support, sales, product, and engineering to ensure smooth execution. Maintain and improve internal processes for: Capturing and tracking customer feedback Escalation and bug reporting Release communication and change logs Prepare weekly and monthly reports for the CEO: Key customer issues and patterns Feature requests and product improvement ideas Support KPIs (response time, resolution time, ticket volume) Process Building Help set up and refine playbooks for onboarding, support, and customer communication. Work with the CEO to define and track basic business & customer metrics (active users, churn signals, usage trends). Suggest and implement improvements to tools and workflows used by the team (ticketing, CRM, documentation, etc.). Required Experience & Background 5-7 years of experience in SaaS (preferably B2B), with strong exposure to: Customer Success Customer Support Operations / coordination roles Experience in email marketing / email deliverability / martech / ESP / digital marketing / email SaaS is highly preferred . Prior experience working closely with product and engineering teams is a strong plus. Comfortable in a startup or early-stage environment (ambiguity, fast iterations, hands-on work). Skills & Competencies Excellent written and verbal communication skills in English this is critical. Strong customer empathy ability to listen, understand pain points, and respond clearly. Solid organizational and coordination skills you enjoy keeping things moving and closing loops. Ability to create and maintain complex reports (Excel/Sheets, canva presentations, dashboards). Basic understanding (or willingness to learn) of: Email deliverability basics (SPF, DKIM, DMARC, blocklists, inbox placement) Email marketing workflows and terminology Proactive, ownership mindset you don't just pass on problems, you help drive them to resolution. What We Offer Opportunity to join early in the journey of a niche SaaS product with real global potential. Close collaboration with the founder and senior industry experts. A role with genuine ownership, you will be the operational backbone for our new app. Competitive salary based on experience and market standards. A focused, learning-driven environment where your inputs directly shape the product and the company. Note: The final stage of our hiring process may include a short, role-relevant written assessment (to be given in person) test to understand your decision-making and working style. This helps us ensure mutual fit. If you're excited about email, SaaS, and building something meaningful from the ground up, and you enjoy being the person who makes sure things actually happen , we'd love to talk to you.