Customer Success Associate (Chennai-Onsite)

Experience

: 3.00 + years

Salary

: INR 1200000.00 / year (based on experience)

Expected Notice Period

: 15 Days

Shift

: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type

: Office (Chennai)

Placement Type

: Full Time Permanent position(Payroll and Compliance to be managed by: SOL-X)

(*Note: This is a requirement for one of Uplers client - SOL-X)What do you need for this opportunityMust have skills required:Fintech, Client Relationship Management, Customer Success, Freshdesk, Jira, Onboarding, Retention & growth, Shipping domain, Hubspot, SalesforceSOL-X is Looking for:

Backed by leading ship operators and some of the largest ship owners in the world, Circle Digital Ventures (CircleDV) is a fast-growing maritime tech company reshaping the future of seafarer lives. Our ecosystem spans safety wearables, wellness solutions, and fintech servicesall purpose-built for seafarers.As a Customer Success Associate, you will ensure a smooth, empowering experience for our usersprimarily seafarersfrom onboarding to continued engagement. You'll be the go-to person for user support, issue resolution, and community-building initiatives.Key Responsibilities

• Manage end-to-end onboarding for new seafarers, from registration to activation.
• Ensure SLA adherence and timely execution of onboarding tasks.
• Provide multichannel support (email/chat/phone) for issue resolution and user queries.
• Track and coordinate global card shipments.
• Monitor engagement metrics to identify improvements and retention opportunities.
• Conduct outreach and act as a brand ambassador to drive user acquisition.
• Organize workshops/events to build community and user engagement.
• Contribute to customer engagement strategies and initiatives.
• Collaborate with product, marketing, and other internal teams to voice user feedback.
  

You'll Be a Great Fit If You Have

• 35 years of experience in customer-facing roles (Customer Success preferred).
• Strong communication and interpersonal skills.
• A proactive, independent, and multitasking mindset.
• Familiarity with KYC/CDD processes.
• Experience in onboarding design and customer journey optimization.
• Comfort with CRM/ticketing tools like Salesforce, HubSpot, Freshdesk, or Jira.
• (Bonus) Exposure to maritime, fintech, or payment industries.
  
  
  

How to apply for this opportunity

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!