Customer Success Associate (Chennai-Onsite)

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(*Note: This is a requirement for one of Uplers' client - SOL-X)What do you need for this opportunity?Must have skills required:Fintech, Freshdesk, Jira, Hubspot, Salesforce, Customer Success, Onboarding, Client Relationship Management, Retention & growth, Shipping domainSOL-X is Looking for:

Your responsibilities will include:

• Own the onboarding process for new seafarers from registration to activation,
• ensuring a seamless experience and building trust from Day 1.
• Deliver onboarding tasks on time and uphold service level agreements (SLAs) to maintain consistency and reliability.
• Provide responsive customer support via email, chat, and phone, troubleshooting issues, guiding users, and addressing product-related questions.
• Coordinate and track card shipments, ensuring timely and secure delivery to users around the globe.
• Monitor key customer metrics to identify bottlenecks, improve engagement,
• proactively surface opportunities for growth and retention, and provide valuable
• insights to internal teams.
• Actively engage with potential users through various outreach efforts and serve as a brand ambassador.
• Plan, manage, and execute workshops and events designed to attract new users and foster community growth.
• Participate in diverse customer engagement exercises, contributing to strategies that enhance user satisfaction and loyalty.
• Collaborate closely with internal teams including product, and marketing to relay customer insights and advocate for user needs.
  

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  

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