About Us: We are looking for a motivated and results-driven Business Analyst with (2-5) years of experience to join our team. In this role, you will be responsible for gathering, analysing, and documenting business requirements to drive the development of effective and efficient solutions for our clients. You will collaborate with both internal and external stakeholders, including business leaders, project managers, and technical teams, to understand business needs, identify opportunities for improvement, and ensure that delivered solutions align with business goals. Your strong analytical skills, attention to detail, and ability to communicate complex ideas clearly will be key to your success in this position. Key Responsibilities: Collaborate with stakeholders to identify business needs and gather detailed requirements for new projects or system enhancements. Conduct interviews, surveys, and workshops to capture business and technical requirements. Analyse and document business processes, workflows, and system functionalities to ensure alignment with organizational goals. Translate business requirements into clear, concise functional specifications and use cases for development teams. Work with technical teams to define scalable and feasible solutions that meet business needs. Facilitate meetings, workshops, and presentations to ensure all parties are aligned throughout the project lifecycle. Collaborate with QA teams to define test cases, validate system functionality, and ensure requirements are met. Identify opportunities for process improvement and support the implementation of more efficient business operations. Analyze business data to derive insights and inform decision-making, generating regular reports and dashboards for stakeholders. Provide training to end-users, document business requirements, and stay updated with industry trends to apply best practices. Assist in managing project timelines, resources, and deliverables to ensure successful and on-time implementation. Required Skills & Qualifications: 2 to 5 years of experience as a Business Analyst in related field. Strong analytical and problem-solving skills to evaluate complex business issues and develop effective solutions. Excellent communication skills, both verbal and written, to interact with stakeholders at all levels. Proficiency in business analysis techniques, including requirements gathering, documentation, and process modelling. Solid understanding of the software development life cycle (SDLC) and project management methodologies such as Agile and Waterfall. Ability to translate business requirements into functional specifications and use cases. Strong data analysis skills, with experience using tools like Excel, Tableau, or Power BI to analyse and present data. Ability to prioritize and manage multiple tasks and projects simultaneously in a fast-paced environment. Experience with User Acceptance Testing (UAT) and ensuring solutions meet business needs. Familiarity with project management tools and techniques, with the ability to track progress and manage project timelines. Preferred Qualifications: Bachelor's degree in business administration, IT Business Analysis certification (e.g., CBAP, PMI-PBA) is a plus, along with proficiency in analysis tools (e.g., Microsoft Excel, Tableau, Visio).
About the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with leadership across the business to improve support standards and customer satisfaction. You will also provide guidance to a team of IT support staff while playing an active role in coaching, mentoring, and operational oversight and process improvement. Responsibilities: • Team Leadership: Lead, mentor, and manage the IT Service Desk Team to ensure optimal performance and professional growth. • Service Management: Oversee daily service desk and IT operations, ensuring timely and effective resolution of technical issues and requests. • Customer Support: Act as the escalation point for complex technical issues, incidents, and provide expert guidance and solutions. • Process Improvement: Identify and implement improvements to service delivery and operational efficiency to enhance service quality. • Technical Expertise: Maintain up-to-date knowledge of company systems, assets and SaaS ecosystem to effectively support the team and users. • Reporting: Generate regular reports on service performance, customer feedback, and team metrics. • Collaboration: Work closely with cross-functional teams to ensure seamless service integration and support. • Schedule Management: Develop and manage the help desk team’s schedules to ensure adequate coverage and timely response to user requests. Coordinate shifts, manage time-off requests, and balance workloads. • Hiring Practices: Partner with HR to help hire, evaluate, and onboard candidates for the Support Desk team — ensuring recruits have the right technical competency, communication skills. • Training & Development: Design and deliver training programs for new hires and existing team members to enhance technical knowledge, customer service skills, and compliance with ITSM best practices. Create SOPs, knowledge base articles, and encourage continuous learning. • API Integration: Coordinate with internal teams and vendors to manage, test, and maintain API calls for integrations between service desk tools and enterprise applications, ensuring seamless workflows and data accuracy. Qualifications: • 5+ years of relevant experience in a Help Desk, IT Support, or Service Desk environment is mandatory. • 3+ years of experience in a leadership role; global and multiple-location team management experience preferred. • Solid understanding of IT Service Desk operations, ticketing systems, and best practices (ServiceNow experience is a plus). • Understanding of the IT Service Management ( ITSM ) framework. • Strong leadership and team management skills with proven ability to deliver constructive feedback and guide performance improvement. • Excellent analytical, organizational, and documentation skills. • Strong communication, interpersonal, and written skills. • Familiarity with tools, reporting dashboards, and knowledge base platforms ( SharePoint and Confluence are a plus). • ITIL V4 certificate holder is a plus About Hectae Analytics and Software Solutions (Haass.io): At Haass , we enable organizations to streamline and modernize their IT operations by designing, implementing, and supporting tailored software solutions. As a Platinum Freshworks Partner , we specialize in end-to-end implementation and optimization of Freshworks products, IT service management (ITSM), and IT operations management for global enterprises. Our focus areas include IT Service Desk transformation, IT Asset Management, CRM implementations, and automation of enterprise workflows. We pride ourselves on being a fast-paced, execution-driven team that delivers tangible outcomes to clients across industries.
About the Role We are seeking a proactive and detail-oriented HR Executive to support our growing team. This role will give you exposure across the full spectrum of HR functions including recruitment, onboarding, payroll, compliance, and employee engagement. You will play an important part in ensuring smooth HR operations and fostering a positive employee experience. Key Responsibilities Assist in sourcing, screening, and scheduling candidates. Support onboarding, induction, and employee documentation. Maintain attendance, leave records, and employee database. Coordinate employee engagement activities. Assist with compliance and payroll inputs. Requirements 1–2 years of HR experience. Basic knowledge of HR operations and statutory compliance. Good communication and interpersonal skills. Proficiency in MS Office; exposure to Zoho People HR Software is a plus. Bachelor’s degree in HR or related field (MBA in HR preferred). Why Join Us Opportunity to work closely with leadership and make a direct impact on HR processes. Exposure to diverse HR functions in a fast-growing IT services company. Supportive and collaborative work culture that values learning and development. Hands-on experience with modern HR tools and systems. Clear growth path within HR for high-performing team members.
Job Title : Junior Implementation Engineer - ITAM Location : Chennai Job Type : Full-Time About Us We are seeking a motivated Junior Implementation Engineer - ITAM with hands-on experience in implementing and supporting enterprise network devices. This role is designed for professionals with 1-2 years of experience in network deployments , who can contribute to IT infrastructure projects while also supporting ITSM integrations. You will be responsible for configuring, deploying, and troubleshooting routers, switches, firewalls, and wireless solutions. Experience with Fresh service and Device42 is preferred , as our projects often integrate network implementations with ITSM and CMDB/asset discovery tools. Key Responsibilities Implement and configure network devices including routers, switches, firewalls, and wireless access points. Work with senior engineers to design and deploy secure, scalable, and resilient network solutions. Perform troubleshooting, diagnostics, and validation testing during deployments. Document network configurations, implementation steps, and project changes for knowledge sharing. Integrate deployments with Freshservice ITSM processes (Incident, Change, Asset, CMDB) where required. Use Device42 for network device discovery, inventory, and CMDB population. Collaborate with project managers, ITSM consultants, and client stakeholders for smooth handovers. Follow implementation playbooks, change management processes, and compliance standards. Stay updated with networking and ITSM best practices to support continuous improvement. Required Skills & Qualifications Bachelor's degree in computer science, Information Technology, Electronics, or equivalent experience. 1-2 years of experience in network implementation and support , ideally in enterprise environments. Strong knowledge of networking fundamentals: TCP/IP, VLANs, Routing Protocols, VPNs, ACLs, NAT. Hands-on experience with vendor devices such as Cisco, Fortinet, Juniper, or similar. Exposure to ITSM platforms (Fresh service preferred) for change, incident, and asset management. Experience with Device42 or similar CMDB/asset management/discovery tools. Familiarity with firewalls, wireless LANs, and network security practices. Knowledge of network monitoring tools and scripting (PowerShell/Python) is a plus. Relevant certifications (e.g., CCNA, JNCIA) are advantageous. Strong analytical skills, documentation ability, and effective communication for client-facing roles.
About Us Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery. Position Overview We are seeking a Service Delivery Manager (SDM) to set up and lead our complete service delivery system from the ground up . This role is ideal for a professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction. The SDM will act as both a strategic coordinator and hands-on delivery lead , ensuring services are executed efficiently while aligning with business objectives. Key Responsibilities Design, implement, and manage the end-to-end service delivery framework . Establish and standardize processes, SLAs, and best practices for smooth service operations. Monitor and drive service quality, ensuring customer satisfaction and compliance . Act as the primary point of contact for clients on service delivery matters. Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution. Proactively identify risks, issues, and gaps in delivery, and implement corrective measures. Generate regular reports on delivery performance, efficiency, and improvement areas. Mentor and guide junior team members in delivery practices and standards. Required Skills & Qualifications 5+ years of experience in service delivery, implementation, or related roles. Strong understanding of IT service management (ITSM) principles and delivery frameworks. Hands-on experience in setting up systems and processes from scratch. Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable. Excellent stakeholder management and client-facing skills. Strong problem-solving, analytical, and organizational abilities. Effective communication skills with the ability to articulate technical concepts clearly. Certification in ITIL or related frameworks (preferred but not mandatory). Why Join Us Build and own the service delivery function from the ground up . Lead impactful delivery programs and directly influence client success. Collaborate with a technically advanced, client-focused, and innovation-driven team. Enjoy competitive compensation and growth opportunities in a fast-scaling environment.
As a Service Delivery Manager (SDM) at Hectae Analytics and Software Solutions, your main responsibility will be to set up and lead the complete service delivery system from scratch. You will play a crucial role in designing, implementing, and managing the end-to-end service delivery framework. Your efforts will focus on establishing and standardizing processes, SLAs, and best practices to ensure smooth service operations. Additionally, you will monitor and drive service quality, ensuring customer satisfaction and compliance while acting as the primary point of contact for clients on service delivery matters. Collaboration with internal teams will be essential to ensure seamless service execution, and proactive identification of risks, issues, and gaps in delivery will be key to implementing corrective measures. Generating regular reports on delivery performance and efficiency will also be part of your responsibilities, along with mentoring and guiding junior team members in delivery practices and standards. Key Responsibilities: - Design, implement, and manage the end-to-end service delivery framework. - Establish and standardize processes, SLAs, and best practices for smooth service operations. - Monitor and drive service quality, ensuring customer satisfaction and compliance. - Act as the primary point of contact for clients on service delivery matters. - Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution. - Proactively identify risks, issues, and gaps in delivery, and implement corrective measures. - Generate regular reports on delivery performance, efficiency, and improvement areas. - Mentor and guide junior team members in delivery practices and standards. Required Skills & Qualifications: - 5+ years of experience in service delivery, implementation, or related roles. - Strong understanding of IT service management (ITSM) principles and delivery frameworks. - Hands-on experience in setting up systems and processes from scratch. - Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable. - Excellent stakeholder management and client-facing skills. - Strong problem-solving, analytical, and organizational abilities. - Effective communication skills with the ability to articulate technical concepts clearly. - Certification in ITIL or related frameworks (preferred but not mandatory). Join Hectae Analytics and Software Solutions to build and own the service delivery function from the ground up, lead impactful delivery programs, collaborate with a technically advanced team, and enjoy competitive compensation and growth opportunities in a fast-scaling environment.,
As a Service Delivery Manager (SDM) at Hectae Analytics and Software Solutions, your role will involve setting up and leading the complete service delivery system from scratch. You will be responsible for designing, implementing, and managing the end-to-end service delivery framework. Your key responsibilities will include establishing and standardizing processes, SLAs, and best practices for smooth service operations, monitoring and driving service quality, acting as the primary point of contact for clients, collaborating with internal teams, proactively identifying risks and issues, generating regular reports, and mentoring junior team members. Key Responsibilities: - Design, implement, and manage the end-to-end service delivery framework. - Establish and standardize processes, SLAs, and best practices for smooth service operations. - Monitor and drive service quality, ensuring customer satisfaction and compliance. - Act as the primary point of contact for clients on service delivery matters. - Collaborate with internal teams to ensure seamless service execution. - Proactively identify risks, issues, and gaps in delivery, and implement corrective measures. - Generate regular reports on delivery performance, efficiency, and improvement areas. - Mentor and guide junior team members in delivery practices and standards. Required Skills & Qualifications: - 5+ years of experience in service delivery, implementation, or related roles. - Strong understanding of IT service management (ITSM) principles and delivery frameworks. - Hands-on experience in setting up systems and processes from scratch. - Prior experience with Freshservice or similar ITSM tools is highly desirable. - Excellent stakeholder management and client-facing skills. - Strong problem-solving, analytical, and organizational abilities. - Effective communication skills with the ability to articulate technical concepts clearly. - Certification in ITIL or related frameworks (preferred but not mandatory). By joining Hectae Analytics and Software Solutions, you will have the opportunity to build and own the service delivery function from the ground up, lead impactful delivery programs, collaborate with a technically advanced team, and enjoy competitive compensation and growth opportunities in a fast-scaling environment.,
As an experienced IT Service Desk Manager at Haass.io, your primary role will be to lead the IT Service Desk team in providing high-quality support and driving service excellence across all operations. You will oversee the service desk support quality, monitor ticket quality, provide actionable feedback, and collaborate with leadership to enhance support standards and customer satisfaction. Additionally, you will guide and mentor the IT support staff, actively participate in coaching, mentoring, and process improvement, and ensure operational oversight. Key Responsibilities: - Lead, mentor, and manage the IT Service Desk Team for optimal performance and professional growth. - Oversee daily service desk and IT operations to ensure timely resolution of technical issues and requests. - Act as the escalation point for complex technical issues, incidents, and provide expert guidance and solutions. - Identify and implement improvements to service delivery and operational efficiency for enhanced service quality. - Maintain up-to-date knowledge of company systems, assets, and SaaS ecosystem to effectively support the team and users. - Generate regular reports on service performance, customer feedback, and team metrics. - Work closely with cross-functional teams to ensure seamless service integration and support. - Develop and manage help desk team schedules for adequate coverage and timely response to user requests. - Partner with HR to help hire, evaluate, and onboard candidates for the Support Desk team, ensuring technical competency and communication skills. - Design and deliver training programs for new hires and existing team members to enhance technical knowledge, customer service skills, and compliance with ITSM best practices. - Coordinate with internal teams and vendors to manage, test, and maintain API calls for integrations between service desk tools and enterprise applications. Qualifications: - 5+ years of relevant experience in a Help Desk, IT Support, or Service Desk environment. - 3+ years of experience in a leadership role, global and multiple-location team management preferred. - Solid understanding of IT Service Desk operations and best practices, ServiceNow experience is a plus. - Understanding of the IT Service Management (ITSM) framework. - Strong leadership and team management skills with the ability to deliver constructive feedback and guide performance improvement. - Excellent analytical, organizational, and documentation skills. - Strong communication, interpersonal, and written skills. - Familiarity with tools, reporting dashboards, and knowledge base platforms, SharePoint and Confluence are a plus. - ITIL V4 certificate holder is a plus. About Hectae Analytics and Software Solutions (Haass.io): Haass.io enables organizations to streamline and modernize their IT operations by designing, implementing, and supporting tailored software solutions. As a Platinum Freshworks Partner, Haass.io specializes in end-to-end implementation and optimization of Freshworks products, IT service management, and IT operations management for global enterprises. Their focus areas include IT Service Desk transformation, IT Asset Management, CRM implementations, and automation of enterprise workflows. Haass.io prides itself on being a fast-paced, execution-driven team that delivers tangible outcomes to clients across industries.,
About Us At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks , we work with global clients to understand their business needs and deliver tailored solutions. We operate at the intersection of technology, business processes, and customer success. About the Training Program This is a 3-month training + evaluation designed for individuals interested in building a career in Sales Coordinator . As a Sales Coordinator trainee, you’ll gain hands-on exposure to sales processes, CRM tools, documentation, and client communication. You will be trained in: Sales coordination and documentation best practices CRM management using Zoho CRM Pipeline tracking and reporting through Smartsheet RFP preparation and response processes Effective client communication and follow-ups Sales enablement and cross-functional collaboration A stipend will be provided during the training period. Successful candidates may be considered for full-time opportunities in Sales Operations or Client Engagement roles at Hectae Analytics. Key Responsibilities Assist in preparing and responding to RFPs, ensuring all required documentation is up-to-date and organized. Maintain and update the Zoho CRM with lead and deal stage information. Track and update lead progress in Smartsheet, providing clear updates to the sales team. Organize and maintain deal-related documents on Microsoft OneDrive. Schedule meetings, coordinate calendars, and assist in follow-ups with prospects and clients. Support the sales team in various administrative and coordination tasks . Monitor and track customer interactions to ensure a positive experience and provide actionable insights. Qualifications Currently pursuing or recently completed a degree in Business Administration, Sales, Marketing, or related fields. Strong organizational skills with attention to detail and ability to manage multiple tasks. Familiarity with CRM tools (Zoho CRM preferred) and project management tools (Smartsheet, OneDrive). Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent communication skills (written & verbal). Ability to work independently as well as part of a team, with a proactive attitude. Based in Chennai and available to work from office, 5 days a week.
About the Role: We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with leadership across the business to improve support standards and customer satisfaction. You will also provide guidance to a team of IT support staff while playing an active role in coaching, mentoring, and operational oversight and process improvement. Responsibilities: • Team Leadership: Lead, mentor, and manage the IT Service Desk Team to ensure optimal performance and professional growth. • Service Management: Oversee daily service desk and IT operations, ensuring timely and effective resolution of technical issues and requests. • Customer Support: Act as the escalation point for complex technical issues, incidents, and provide expert guidance and solutions. • Process Improvement: Identify and implement improvements to service delivery and operational efficiency to enhance service quality. • Technical Expertise: Maintain up-to-date knowledge of company systems, assets and SaaS ecosystem to effectively support the team and users. • Reporting: Generate regular reports on service performance, customer feedback, and team metrics. • Collaboration: Work closely with cross-functional teams to ensure seamless service integration and support. • Schedule Management: Develop and manage the help desk team’s schedules to ensure adequate coverage and timely response to user requests. Coordinate shifts, manage time-off requests, and balance workloads. • Hiring Practices: Partner with HR to help hire, evaluate, and onboard candidates for the Support Desk team — ensuring recruits have the right technical competency, communication skills. • Training & Development: Design and deliver training programs for new hires and existing team members to enhance technical knowledge, customer service skills, and compliance with ITSM best practices. Create SOPs, knowledge base articles, and encourage continuous learning. • API Integration: Coordinate with internal teams and vendors to manage, test, and maintain API calls for integrations between service desk tools and enterprise applications, ensuring seamless workflows and data accuracy. Qualifications: • 5+ years of relevant experience in a Help Desk, IT Support, or Service Desk environment is mandatory. • 3+ years of experience in a leadership role; global and multiple-location team management experience preferred. • Solid understanding of IT Service Desk operations, ticketing systems, and best practices (ServiceNow experience is a plus). • Understanding of the IT Service Management ( ITSM ) framework. • Strong leadership and team management skills with proven ability to deliver constructive feedback and guide performance improvement. • Excellent analytical, organizational, and documentation skills. • Strong communication, interpersonal, and written skills. • Familiarity with tools, reporting dashboards, and knowledge base platforms ( SharePoint and Confluence are a plus). • ITIL V4 certificate holder is a plus About Hectae Analytics and Software Solutions (Haass.io): At Haass , we enable organizations to streamline and modernize their IT operations by designing, implementing, and supporting tailored software solutions. As a Platinum Freshworks Partner , we specialize in end-to-end implementation and optimization of Freshworks products, IT service management (ITSM), and IT operations management for global enterprises. Our focus areas include IT Service Desk transformation, IT Asset Management, CRM implementations, and automation of enterprise workflows. We pride ourselves on being a fast-paced, execution-driven team that delivers tangible outcomes to clients across industries.
Job Title: Customer Success Manager (CSM) Location: Chennai Work Mode: In-Office Position Overview We are looking for a Customer Success Manager (CSM) who will be responsible for building and nurturing long-term relationships with key customers, ensuring high satisfaction, retention, and account growth. The ideal candidate will take ownership of the customer lifecycle, drive product adoption, and identify opportunities to cross-sell Managed Service Provider (MSP) offerings and additional Freshworks solutions. Key Responsibilities Develop and maintain strong, trust-based relationships with key customer accounts to ensure satisfaction and retention. Act as the primary point of contact for assigned clients—overseeing renewals, and ongoing success initiatives. Identify and pursue opportunities for cross-selling and up-selling , including Hectae’s MSP services and Freshworks product suite. Collaborate closely with clients to understand their goals, pain points, and operational needs, and align solutions accordingly. Work with cross-functional teams—Sales, Product, Marketing, and Support—to deliver seamless customer experiences. Monitor account health, usage trends, and feedback to proactively address risks and maximize customer value. Build and manage a robust account pipeline with accurate forecasting and reporting. Stay up to date on Freshworks product enhancements, new features, and industry trends to advise customers effectively. Requirements Minimum 3+ years of experience in Customer Success, Account Management, or IT/SaaS Sales . Proven track record of managing enterprise or key accounts and achieving retention and growth goals. Strong written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences. Self-starter with strong organizational and relationship management skills. Ability to report and share client status updates on predefined intervals. Experience with Freshworks products (Freshservice, Freshdesk, Freshsales, etc.) is a strong plus . Why Join Hectae At Hectae, we blend technology with strategic insight to create real impact for our clients. As a premium Freshworks partner , you’ll work with leading SaaS solutions, collaborate with forward-thinking professionals, and play a key role in helping businesses deliver memorable customer experiences. Join us in redefining how companies connect, serve, and grow with their customers.
We’re looking for a competitive and trustworthy Sales Executive who can help us enhance our business activities. The candidate will be responsible for discovering and pursuing new sales prospects whilst maintaining customer satisfaction. The goal is to meet and surpass the company's expectations to drive rapid and sustainable growth. Conduct market research to identify selling possibilities and evaluate customer needs. Actively seek out new sales opportunities through cold calling, networking and social media. Set up meetings with potential clients and listen to their wishes and concerns. Prepare and deliver appropriate presentations on products/ services. Create frequent reviews and reports with sales and financial data. Ensure stock availability for sales and demonstrations. Participate on behalf of the company in exhibitions or conferences. Negotiate/close deals and handle complaints or objections. Collaborate with the team to achieve better results. Requirements Proven experience as a sales executive or relevant role. Proficiency in English. Excellent knowledge of MS Office. Thorough understanding of marketing and negotiating techniques. Fast learning speed and a passion for sales Self-motivated with a results-driven approach. Aptitude in delivering attractive presentations. A high school degree
About Us At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success. About the role: There is a 3-month probationary period designed for individuals interested in building a career in software implementation. This is a hybrid role that blends business analysis with technical configuration. You will be trained in: Core modules of Freshworks products (Freshdesk, Freshservice, etc) Understanding client requirements and business workflows Configuring and customizing Freshworks tools Basics of ITSM/CRM, automation, and third-party integrations Hands-on workshops, shadowing of implementation engineers Understanding of how businesses work and function Stipend will be provided for the course of 3 months. Evaluation Criteria Engineers will be continuously assessed on: Conceptual understanding (via assignments and assessments) Communication skills (written & verbal) Willingness and ability to learn quickly Active participation in workshops Ownership and problem-solving mindset Requirements Who Can Apply Graduates / final-year students in Computer Science, IT, or related fields Strong interest in SaaS, product configuration, and client-facing roles Willing to work from office full-time in Chennai 5 days a week Benefits Outcome Engineers who demonstrate consistent performance and cultural alignment will be considered for full-time conversion as Junior Implementation Engineers at Hectae Analytics. Post-confirmation, you will be part of our client-facing implementation team, handling real-world customizations and project rollouts.
We're looking for a competitive and trustworthy Sales Executive who can help us enhance our business activities. The candidate will be responsible for discovering and pursuing new sales prospects whilst maintaining customer satisfaction. The goal is to meet and surpass the company's expectations to drive rapid and sustainable growth. Conduct market research to identify selling possibilities and evaluate customer needs. Actively seek out new sales opportunities through cold calling, networking and social media. Set up meetings with potential clients and listen to their wishes and concerns. Prepare and deliver appropriate presentations on products/ services. Create frequent reviews and reports with sales and financial data. Ensure stock availability for sales and demonstrations. Participate on behalf of the company in exhibitions or conferences. Negotiate/close deals and handle complaints or objections. Collaborate with the team to achieve better results. Requirements Proven experience as a sales executive or relevant role. Proficiency in English. Excellent knowledge of MS Office. Thorough understanding of marketing and negotiating techniques. Fast learning speed and a passion for sales Self-motivated with a results-driven approach. Aptitude in delivering attractive presentations. A high school degree
About Haass Haass is a global sales acceleration partner for Freshworks , helping businesses across industries discover and adopt Freshworks suite of customer engagement and IT solutions. We work closely with the Freshworks team to drive qualified pipeline across global markets connecting businesses with solutions that improve CX, streamline IT operations, and accelerate digital transformation. With a growing presence across EMEA, APAC, and the US , we are building a world-class outbound sales team in Chennai to scale Freshworks international growth. Role Overview We're looking for smart, motivated Outbound Business Development Representatives (BDRs) to join our Chennai office. In this role, you'll focus on outbound prospectingidentifying, engaging, and qualifying potential customers for Freshworks products across global markets. You'll use tools like Apollo and Instantly to run targeted outbound campaigns, personalize outreach, and generate qualified meetings for the Freshworks sales team. Key Responsibilities Conduct outbound outreach via email, LinkedIn, and phone to generate qualified meetings for Freshworks products Research target accounts and tailor messaging based on industry, persona, and business pain points Collaborate with Sales Managers and Account Executives to build and nurture pipeline across key industries such as BFSI, Retail, Healthcare, and Manufacturing Use tools like Apollo , Instantly , and LinkedIn Sales Navigator to manage and optimize outreach Maintain accurate CRM data and regularly report on outreach and conversion performance Stay updated on Freshworks product offerings, customer use cases, and market trends What We're Looking For 13 years of experience in outbound sales or B2B SaaS prospecting Excellent written and verbal communication skills Strong research and personalization skills with a structured outbound approach Hands-on experience with Apollo and Instantly is required Familiarity with CRM systems Zoho CRM and LinkedIn Sales Navigator is a plus Highly motivated, target-oriented, and comfortable in a fast-paced environment Willing to work full-time from our Chennai office What You'll Get Exposure to global markets including US, Europe, Middle East, and APAC Opportunity to work directly with the Freshworks GTM team Clear career path into Account Executive or Sales Operations roles Competitive salary and performance-based incentives Access to top outbound tools and continuous sales training A collaborative, high-energy team environment based in Chennai
Company Description Hectae Analytics and Software Solutions is a certified Freshworks System Integrator specializing in digital transformation services. We assist organizations in minimizing technology adoption costs by implementing modern, efficient solutions. Our core offerings include integration, implementation, and training for Freshworks, Zoho, and Zendesk products. Additionally, we provide custom app development to integrate tech stacks seamlessly with these platforms. Location: Chennai Employment Type: Full-time About Us: At Hectae Analytics, we are building innovative and scalable digital solutions that deliver seamless customer experiences. Our tech stack spans React, Next.js, We’re looking for a Frontend Developer who can turn ideas into intuitive, high-performing, and visually compelling web applications. Key Responsibilities Develop responsive, high-quality web interfaces using React and Next.js . Collaborate with backend developers and designers to implement scalable, efficient, and user-friendly features. Optimize frontend performance for speed, scalability, and cross-browser compatibility. Integrate with APIs and backend services (Supabase / Node.js). Participate in design discussions, sprint planning, and code reviews. Translate design wireframes and business requirements into clean, maintainable code. Stay updated with the latest trends and best practices in frontend development. Technical Skills & Requirements Proficiency in React.js and Next.js (essential). Strong understanding of JavaScript (ES6+) , HTML5 , and CSS3 . Experience with state management (Redux, Zustand, Recoil, or Context API). Familiarity with RESTful APIs or GraphQL integration. Good understanding of Git and version control practices. Experience with Supabase or Firebase (preferred). Exposure to AWS and deployment workflows is an advantage. Knowledge of UI/UX principles , responsive design, and accessibility standards. Strong proficiency in TypeScript , with a deep understanding of type safety, interfaces, and modern JavaScript patterns. Good to Have Familiarity with Postgres and Redis . Understanding of solution architecture and system design. Experience working in agile environments (Scrum / Kanban). Ability to work independently in a fast-paced, high-accountability environment.
About Us At Hectae Analytics , we specialize in delivering technology-driven business solutions through product implementations and custom integrations of Freshworks products. Our team partners with clients to understand their business needs and design solutions that optimize operations, enhance customer experience, and drive measurable outcomes. We’re seeking an ITSM Solution Analyst to bridge business needs and technology. This role goes beyond traditional Business Analysis, requiring strong solutioning skills to translate challenges into effective ITSM solutions. The ideal candidate combines strong logical questioning and analytical thinking, ITSM expertise, and excellent communication skills. Key Responsibilities Work closely with business owners to gather, analyze, and document business and functional requirements related to IT Service Management processes (e.g., Incident, Problem, Change, Service Request, Asset Management). Conduct discovery sessions, requirement workshops, and gap analyses to ensure alignment between business needs and ITSM product capabilities. Prepare functional and technical requirement documents and ensure traceability throughout the project lifecycle. Translate business challenges into practical and scalable ITSM solutions , following industry best practices and ITIL principles. Assess solution feasibility, participate in technical design discussions , and ensure proposed designs are scalable, maintainable, and aligned with business objectives. Collaborate with technical teams to validate the accuracy and completeness of proposed solutions. Act as the primary liaison between business stakeholders and internal teams, ensuring clarity, transparency, and alignment. Apply strong logical questioning and analytical thinking to challenge assumptions and uncover hidden requirements or inefficiencies. Identify opportunities for process automation, workflow optimization , and continuous improvement across IT service operations. Proactively identify potential risks or process challenges and propose actionable mitigation strategies . Create and manage Power BI dashboards to deliver actionable insights, performance metrics, and trend analyses to the management team. Qualifications & Skills 5+ years of experience as an ITSM Solution Analyst or Implementation Consultant for ITSM tools. Proven experience in requirement gathering, solution mapping , and functional documentation . Strong understanding of implementation lifecycles and ITSM process design . Excellent knowledge of business process design, workflow automation , and change management . Strong communication, logical thinking, questioning , and analytical skills — with the ability to ask the right questions and challenge assumptions constructively. Hands-on experience with tools such as Jira, Confluence, Lucidchart, Figma , or Miro . Ability to work collaboratively with technical and non-technical teams in a fast-paced environment . Preferred / Good-to-Have Skills Experience implementing or supporting ITSM platforms such as Freshworks, Zoho, Salesforce, or ServiceNow . Familiarity with ITIL or broader ITSM frameworks . ITIL v4 Foundation certification . Experience in ITSM tool implementation, migration, or integration projects . Knowledge of Agile methodologies and related tools (e.g., Jira, Confluence). Basic understanding of REST APIs and data integration concepts .