1945 Freshdesk Jobs - Page 25

Hi Everyone, About the Company HCLTech is a leading global technology company that focuses on providing innovative solutions and services to its clients. Our mission is to deliver exceptional value through technology and to foster a culture of collaboration and inclusivity. About the Role We are currently hiring for the position of SR. SUPPORT ENGINEER. This role is crucial in ensuring that our clients receive the highest level of support and service. Responsibilities Provide support for various platforms including Zendesk, ServiceNow, Freshdesk, Salesforce, Asana, and Slack. Collaborate with team members to resolve client issues efficiently. Maintain documentation of support processes and c...

About The Opportunity We operate in the Travel & Tourism sectorspecialising in tours, reservations and travel services for domestic and international travellers. This is a fully remote, customer-facing role supporting guest enquiries via email and live chat across booking, itinerary and post-booking lifecycle. Primary Title: Customer Support Executive (Email & Chat) Role & Responsibilities Respond promptly and professionally to customer enquiries via email and live chathandle booking requests, itinerary changes, cancellations, refunds and pre-travel guidance. Use the CRM/ticketing system to create, update and close tickets accurately; maintain clear case notes and enforce SLA targets and qua...

As an Lead Qualification Specialist, you will gain a deep understanding of SaaS product that offers for retail pharmacies and will be communicating with new pharmacies on a daily basis. What you'll be working on Pursuing Incoming leads and moving them through the sales cycle Communicating with pharmacies and understanding their requirements to identify the opportunities how eVitalRx can help Introducing eVitalRx features to interested pharmacies and helping them schedule demo with appropriate Asst Lead manager or Business Development Manager You're a right fit if You are curious about Pharmacy space or software (SaaS) products Demonstrated strong communication skills (listening and speaking)...

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute - This role provides administrative support to all P&C Centers of Excellence, including Benefits. Key duties include processing compliance filings, conducting audits, managing CALA benefits escalations & administration, updating Ciena’s intranet pages, and overseeing the Freshdesk ticketing s...

Incident management, user administration, monitoring, request fulfillment, and basic troubleshooting, Monitoring & Reporting,Request Fulfilment & Product Support. Domain : Supply Chain Retail

About the Company JMAN Group is a fast-growing data engineering & data science consultancy. We work primarily with Private Equity Funds and their Portfolio Companies to create commercial value using Data & Artificial Intelligence. In addition, we also work with growth businesses, large corporates, multinationals, and charities. We are headquartered in London with Offices in New York, London and Chennai. Our team of over 450 people is a unique blend of individuals with skills across commercial consulting, data science and software engineering. We were founded by cousins Anush Newman (Co-founder & CEO) and Leo Valan (Co-founder & CTO) and have grown rapidly since 2019. In May 2023 we took a mi...

Position title Product Support Lead Description We are seeking a Product Support Lead to establish and manage our product support function. This is a mid-level, hands-on role for someone with strong operational support experience, who can handle client-facing issues while building the foundation for a scalable support team. Initially an individual contributor role, the Product Support Lead will grow into managing a small team (2–4 support engineers/agents). The role requires ensuring timely issue resolution, meeting SLAs, and delivering exceptional customer experience through structured processes and clear communication. Responsibilities Operational Support Management Own the product support...

Key Responsibilities Handle incoming calls, emails, and chat queries from customers. Provide accurate information about products, services, and policies. Resolve customer complaints and ensure timely follow-up. Record customer interactions, feedback, and issues in the support system. Escalate unresolved issues to the appropriate internal teams. Maintain high levels of customer satisfaction by offering professional and empathetic support. Assist customers with order processing, account management, and service requests. Share customer insights and recurring issues with management to improve processes. Required Skills & Qualifications 1-3 years of experience in customer service/support Excellen...

Job Overview We are seeking a skilled and customer-focused Customer Support Engineer to join our Delhi team. The ideal candidate will be responsible for providing technical assistance, troubleshooting customer issues, and ensuring a seamless customer experience. You will act as a bridge between customers and the technical team, resolving inquiries and delivering high-quality solutions in a timely manner. Key Responsibilities 1. Customer Assistance: o Serve as the first point of contact for customer support inquiries via email, phone, or chat. o Provide technical guidance and resolve issues related to the company’s products or services. 2. Troubleshooting and Problem Resolution: o Diagnose an...

ONLY MUMBAI Candidates Apply! Bachelor’s degree in engineering, Computer Science, or a related field . 8-12 years of hands-on IT management experience . Excellent communication (9/10) Strong expertise in Mac and Windows systems administration . Experience in Office 365 administration, network security, IT infrastructure, and IT governance . Proficiency in endpoint security, remote management, and enterprise wireless network management . Hands-on experience with video conferencing tools (Zoom, MS Teams, Google Meet, etc.) . Knowledge of ITIL frameworks and experience with ITSM tools (ServiceNow, Freshdesk, Atera, etc.). Proven troubleshooting and problem-solving skills across IT infrastructur...

Role Overview: As a Digital Commerce Manager at Lubrizol, you will be responsible for developing and executing comprehensive B2B digital commerce strategies that align with the company's business objectives. Your role will involve designing, developing, and implementing a scalable, reliable, and secure digital customer experience life cycle, with a primary focus on e-commerce capabilities on the commerce platform. Additionally, you will lead cross-functional teams in planning, executing, and monitoring digital customer initiatives, ensuring timely and budget-compliant completion. Key Responsibilities: - Develop and execute comprehensive B2B digital commerce strategies. - Design, develop, and...

Role :- Assistant Manager - Process Excellence Experience - 3+ years Location - Bengaluru, Karnataka Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a ra...

Desktop Support Engineer Location- Bangalore Qualification: Graduation in Any Stream Experience Required: Minimum 2 Years Working Days: 6 Days Key Responsibilities: Provide remote technical support to end-users on desktop and system-related issues. Handle incidents, service requests, and troubleshooting through a ticketing system. Troubleshoot issues related to Microsoft Outlook, O365 applications, and email configurations. Ensure timely resolution of technical issues and escalate as necessary. Maintain accurate documentation of support activities and resolutions. Collaborate with teams to ensure consistent and quality support delivery. Required Skills: Hands-on experience with Ticketing Too...

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding wa...

We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team. The ideal candidate will be passionate about delivering prompt, accurate, and empathetic support through our digital channels. Experience with Freshchat or similar chat platforms is an advantage, but a strong commitment to providing exceptional service is essential. Key Responsibilities Respond to customer queries via live chat in a timely, professional, and friendly manner. Understand customer needs and provide accurate solutions or guidance. Maintain high standards of communication, empathy, and service quality. Escalate complex issues to the Team Lead or relevant teams when requir...

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: • Own and manage Level 2/3 customer escalations received via email, social media, or call center Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance)for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout there ...

Join NatHabit as a Social Media Associate! Social Media: Job Title: Social Media Associate About the Role: We are looking for a proactive and detail-oriented Social Media Associate to manage direct messages (DMs) and comments across our social media platforms. The role requires strong communication skills, quick response handling, and the ability to represent the brand’s voice consistently and professionally. Key Responsibilities Monitor and respond to customer queries received via DMs and comments across social media platforms (Instagram, Facebook, Twitter, YouTube, etc.). Engage with followers by acknowledging comments, answering questions, and redirecting queries to the concerned team if ...

The Customer Relations Coordinator is a key role responsible for ensuring exceptional customer experiences across all festivals within the Group’s portfolio. Acting as the primary point of contact for customer inquiries and escalations, you will collaborate with internal teams to address customer needs, resolve issues, and implement strategies that enhance the overall festival experience. The role encompasses customer support, feedback management, and event coordination while upholding the brand's values and reputation. *Role Responsibilities* Respond promptly and professionally to customer enquiries via email, social media, Livechat, and other communication channels. Manage escalated cases,...

Role Overview: As a Systems Support Engineer at the globally expanding team, you will be an integral part of a dedicated group focused on providing exceptional support for the cutting-edge real-time product. Your role will involve efficiently resolving technology and functional issues across all products, taking ownership of user problems, and following established processes to ensure timely resolutions. You will play a key role in maintaining high standards of customer service and technical support. Key Responsibilities: - Provide first-tier phone and email support to users - Proactively address user issues and adhere to support request processes - Report critical business impact issues and...

Role Overview: As an Analyst in Financial Operations based in Bangalore, you will be responsible for validating pricing requests, coordinating with stakeholders, managing workflows, and ensuring policy compliance. Key Responsibilities: - Validate Pricing Requests: Review and verify all incoming pricing revamp requests from the POC team to ensure proper approvals, accuracy, and completeness. - Coordinate with Stakeholders: Raise tickets with the Banking Operations team to validate margins and with the Checker team for final approvals. - Workflow Management: Initiate and track pricing revamp workflows through to closure, ensuring timely execution and proper documentation of all approvals. - Po...

About the Role We’re looking for a highly hands-on and action-oriented people to join our Customer Experience team. This role will be at the heart of improving how we support our users—by analyzing support ticket data, identifying recurring friction points, and designing scalable and efficient processes and system flows. You’ll work cross-functionally with CX, Product, Tech, and Operations teams to drive real change in how we deliver delightful experiences at scale. Key Responsibiliti esAnalyze support ticket data and customer feedback to identify pain points, inefficiencies, and recurring issue s.Translate insights into structured problem statements and design effective process and system f...

Handle inbound calls and chats, diagnose customer needs, and resolve issues on first contact where possible. Log accurate case notes in the CRM and follow defined workflows (escalations, refunds, order management). Meet individual KPIs: AHT targets, Quality Score 85%, First Contact Resolution (FCR) goals, and adherence. Use knowledge base and cross-sell/up-sell where appropriate and permitted. Contribute to team huddles, share process improvement ideas, and complete required training / assessments. Maintain data privacy and comply with company policies and client SLAs. Required Qualifications & Skills Fluent English (spoken & written) C1 level or equivalent. Minimum 2 year of inbound BPO or ...

8+ years of professional experience in software development, with a strong focus on .NET technologies. Extensive experience working with Azure Cloud Infrastructure , including Azure DevOps for CI/CD pipeline creation and management. Strong proficiency in Angular and TypeScript , with a focus on building responsive, scalable web applications. Experience in integrating backend systems using RESTful APIs , Web APIs , and Microservices . Solid understanding of CI/CD tools such as Azure DevOps or similar Strong experience in developing applications in .NET Core , C# , ASP.NET , and related technologies. Deep knowledge of cloud infrastructure, microservices, with added advantage on containers (Doc...

Your role will involve managing tickets raised via FreshDesk CRM, resolving queries through our knowledge base, FAQs, and VOSD AI, and escalating where necessary. 2or3 years of experience in customer service, CRM handling, or customer success roles.

Who You Are As an CRM Executive – Sales & Service, you will play a key role in driving sales, building strong dealer/distributor relationships, and ensuring superior customer service. This role requires a balance of sales expertise, after-sales support, and excellent interpersonal skills to drive business growth and customer satisfaction. Roles & Responsibilities  Achieve monthly sales targets.  Generate leads, follow up with prospects, and close sales.  Maintain strong relationships with dealers, distributors, and customers.  Respond promptly to customer/dealer queries via email, phone, and other official channels.  Track and ensure timely resolution of customer issues.  Collaborate w...