1319 Freshdesk Jobs - Page 25

Key Responsibilities: Monitor and respond to client email escalations within defined SLAs. Coordinate with internal teams (Operations, Tech, Customer Support, etc.) to investigate and resolve client issues. Analyze root causes for repeated escalations and suggest corrective/preventive actions. Maintain detailed and accurate logs of client communication and issue resolution status. Prepare daily/weekly escalation reports and performance dashboards using Excel. Ensure prompt ticket closure with client acknowledgment and satisfaction. Escalate critical and unresolved issues to senior management as required. Contribute to process improvements and service quality initiatives across the client sup...

Job Title: BTL-2507107 Job Title : Customer Support Specialist Department: Customer Success / Support Reports To : Support Manager Location: Hyderabad (India) Mode: Work From Office Experience : 2+ Years Role Overview: As a Customer Support Specialist, you will be the first point of contact for platform users, responsible for resolving Tier 1 and Tier 2 technical support issues, maintaining customer satisfaction, and contributing to the ongoing improvement of self-service support resources. This role combines hands-on troubleshooting, cross-functional collaboration, and clear customer communication, all within a structured SLA-based support environment. Key Responsibilities: Ticket Managemen...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in north american (US) shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience i...

What You'll do: Were looking for someone who gets people and knows how to design systems that make them feel seen, supported, and understood As our Customer Experience & Support Manager, youll own how users experience Neurostellar, from onboarding and queries to feedback and community moments Youll handle the details, build the systems, and bring a clear, human voice to every interaction This is a hands-on role for someone whos organized, thoughtful, and energized by solving both individual issues and structural ones Youll help shape the CX function from the ground up and grow into its future lead What Youll Own Design and manage the end-to-end customer journey Respond to support queries acr...

Job Title: Customer Success Team Lead (Female Candidates Only) Location: Hyderabad (In-person, 3–4 days/week) Company: V-Rich Natural Products Pvt. Ltd. Job Type: Full-Time Salary: ₹40,000 – ₹53,528.59 per month About Us: At V-Rich Natural Products Pvt. Ltd., we're redefining how India experiences dairy and natural foods. As a clean-label brand driven by purpose and growth, we’re on the lookout for a Customer Success Team Lead who is empathetic, proactive, and passionate about creating exceptional customer journeys. Key Responsibilities: Lead and mentor the customer support team across calls, WhatsApp, and other communication channels Ensure timely responses and high-quality resolutions to c...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Job Title: Customer Support Executive Location: Janakpuri West, West Delhi Job Type: Full-time Experience: Minimum 6 Months Industry: EdTech / SaaS About the Role: We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers. Key Responsibilities: Act as the main liaison for institutional clients, managing day-to-day communications and support needs. Troubleshoot and r...

Job Title: Support Executive Location: [Gurugram] Department: Operations / Client Support Company: OnGrid (www.ongrid.in) About OnGrid: OnGrid is one of India’s leading background verification and trust platforms, enabling businesses to make informed decisions through seamless, technology-driven solutions. We empower companies with digital verifications, API integrations, and secure data infrastructure to build trust faster and more efficiently. Key Responsibilities: Ticket Management: Resolve and close client and internal tickets raised via Freshdesk within the defined turnaround time (TAT). Ensure high-quality and timely responses. Call Handling: Manage inbound and outbound IVR calls with ...

About the Role We’re looking for a dynamic and empathetic Support Lead to anchor customer and provider support operations in Srinagar. This role is critical to HelpRush’s hyperlocal city launch strategy. You’ll be the first point of contact for real-time issue resolution, dispute handling, and ensuring smooth job flows between customers and service providers. You’ll work closely with the Ops team, field agents, and tech support to maintain trust, speed, and satisfaction in every booking. ⸻ 🎯 Key Responsibilities 1. Real-Time Job Monitoring & Escalation Handling • Monitor ongoing bookings in Srinagar (job OTPs, delays, cancellations). • Proactively intervene in disputes or failed jobs and ini...

Job Title: Customer Support Executive Location: Janakpuri West, West Delhi Job Type: Full-time Experience: Minimum 6 Months Industry: EdTech / SaaS About the Role: We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers. Key Responsibilities: Act as the main liaison for institutional clients, managing day-to-day communications and support needs. Troubleshoot and r...

Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort — a modern Indian wear brand reimagining traditional clothing for the woman of today. Roles & Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer q...

About Rentbuddy:Rentbuddy is a fast-growing brand providing affordable, stylish furniture and appliances on rent across major cities. We aim to make renting hassle-free and budget-friendly for students, professionals, and families. Role Overview:We’re looking for a dynamic Customer Service Representative who can handle both inbound/outbound customer calls and contribute actively to our rental sales. You’ll be the voice of Rentbuddy—helping customers with their rental needs, resolving queries, and guiding them through our offerings to close successful sales. Key Responsibilities:Handle incoming customer inquiries through calls, WhatsApp, and emails. Make outbound calls to leads and follow-ups...

ocation: Magarpatta and Kharadi, Pune About the Role: We are seeking highly motivated and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be the primary point of contact for our customers, responsible for providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Customer Interaction: Handle incoming customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media) in a professio...

Job description V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshde...

About the Company JMAN Group is a growing technology-enabled management consultancy that empowers organizations to create value through data. Founded in 2010, we are a team of 450+ consultants based in London, UK, and a team of 300+ engineers in Chennai, India. Having delivered multiple projects in the US, we are now opening a new office in New York to help us support and grow our US client base. We approach business problems with the mindset of a management consultancy and the capabilities of a tech company. We work across all sectors, and have in depth experience in private equity, pharmaceuticals, government departments and high-street chains. Our team is as cutting edge as our work. We t...

SUMMARY This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure. TSE requires to apply fix as per the knowledge base, execute runbooks. KEY RESPONSIBILITIES Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support Establish and maintain contact with c...

Sprinto is transforming information security compliance, empowering 3000+ businesses across 75+ countries to scale confidently and securely. Backed by leading investors Accel, Elevation, and Blume Ventures ( raising over $31.8M ), our fast-growing team (300+) is redefining excellence in customer support for B2B SaaS. Your Mission: Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day. What You’ll Do: Provide fast, effective customer support across chat, email, Slack, and video (24x7). Deliver clear, helpful solutions—troubleshooting integrati...

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal sup...

Sprinto is a leading information security compliance automation platform trusted by 3000+ customers across 75+ countries. Backed by Accel, Elevation, and Blume Ventures, we’ve raised $31.8M to build the future of compliance. We're looking for a Customer Support Manager who blends operational excellence with a deep passion for customer experience. You’ll lead from the front—scaling a remote-first support team, embedding automation, and making support a true business lever. What You’ll Do Lead with Clarity : Build a high-performing global support team with clear metrics, real-time feedback, and strong accountability. Systematise at Scale : Design ISO-compliant processes, robust documentation, ...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Nium, the Leader in Real-Time Global Payments Nium , the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations ...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Job Description We are looking for a Knowledge Management Lead to join our growing global team at Sectigo. The Knowledge Management Lead plays a critical role in driving continuous learning, knowledge sharing, and customer self-service excellence. This individual will be responsible for overseeing the team's training needs — both technical and customer service-focused — while also managing the internal Knowledge Base, customer-facing self-service tools (including chatbot solutions), and initiatives that enhance the overall customer experience. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, res...

Job Title: Tele caller – Inbound/Outbound Support Department: Customer Support Location: Sector 70, Noida Working Hours: 10:00 AM – 7:00 PM (Monday to Saturday) Employment Type: Full-time Experience Required: Minimum 1 year in telecalling or customer support Job Description: We are hiring a dedicated and customer-focused Telecaller (Inbound Support) to handle incoming calls and assist customers with timely resolutions. The ideal candidate should have strong communication skills in Hindi and English, basic Excel knowledge, and prior experience with customer support tools like Richpanel, Freshdesk, or Zoho Desk.Key. Responsibilities: Handle inbound and Outbound customer calls and provide clear...