About the job Founded in 2021, Sugarfit provides a “Personalized evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioral health advice. We are eager to leverage the power of technology to help people live normal lives. We are looking for true-blue product folks who are passionate about solving problems using technology and are eager to work in an early stage startup to join our team. If you are passionate about, and have experience building platform products in the domain of health, fitness, mobile and data, we would love to talk to you. Sugarfit is expanding rapidly across different cities of India and we are looking for experienced Senior Data Analysts to join our team. Role: Senior Data Analys t Key Responsibilities: ● Work independently to analyze large datasets and provide actionable insights to drive business decisions.Write and optimize complex SQL queries to extract, transform, and manipulate data efficiently (Non-negotiable) ● Develop and maintain Python scripts for data analysis, automation, and visualization. ● Use Excel (including advanced formulas, pivot tables, and macros) for quick ad-hoc analysis and reporting. ● Collaborate with business stakeholders to understand data requirements and translate them into meaningful reports and dashboards.Identify trends, anomalies, and patterns in data, providing recommendations for process improvements. ● Strong understanding of product, business, marketing metricsPresent findings clearly to both technical and non-technical audiences, facilitating data-driven decision-making. Qualifications & Skills: ● 4-5 years of experience in a data analytics role.Strong expertise in SQL (complex queries, optimization, indexing, joins, CTEs, window functions, etc.) ● Proficiency in Python (Pandas, NumPy, Matplotlib, Seaborn, or similar libraries).Advanced Excel skills, including pivot tables, lookup functions, and automation. ● Experience working with large datasets, relational databases, and ETL processes.Strong business acumen with the ability to engage in meaningful discussions with stakeholders. ● Ability to work independently, take ownership, and drive projects end-to-end.Excellent communication skills to present insights and influence decision-making. ● Experience with BI tools (Tableau, Power BI, Looker, etc.) is a plus. Show more Show less

Company :- Sugarfit Profile :- Customer Service- Voice Process Experience :- minimum 1 year in Tele Sales dept Language:- Malayalam or Telugu Salary:- Upto 4-5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We at Sugarfit, looking to hire Customer Support Lead for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About the Job Responsibilities- Customer Interaction: • Respond to customer inquiries via phone, email, and chat promptly and professionally. • Provide accurate information and solutions to customer issues. • Handle and resolve customer complaints effectively. • Share customer feedback and suggestions with the team for continuous improvement. • Escalate unresolved issues to the appropriate internal teams as needed. • Keeping customers updated on the latest products to increase sales. • Expanding the customer base by upselling and cross-selling. • Understanding key customer individual needs and addressing these • Conducting businessreviews using CRM programs. • Inbound / Outbound Calling Experience • Experience in handling high volume tickets. Qualifications- • Excellent interpersonal and communication skills. • A team player with leadership skills. • Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with rotational 1 day week off 7am to 4:pm and 12:00pm to 9:00pm Show more Show less

Program Manager – Webinar Operations We are looking for a Program Manager – Operations who can run high-rigor, process-heavy execution across one of SugarFit’s most critical functions. This is not a backend coordination role — it's a live ownership role. You will own a high-frequency daily operations engine that impacts thousands of users every day. If you’re structured, have high follow-through, and can handle recurring execution at scale, this role is for you. What you’ll own Manage end-to-end execution of a high-frequency, user-facing operational workflow. Maintain and run daily ops calendars and rosters across multiple regions and time zones Coordinate across internal teams (growth, CRM, tech, field) to ensure smooth execution Own backend setup, checklist-based QA, and zero-delay readiness for all sessions Monitor execution in real time and proactively resolve issues. Flag drop-offs, failures, and operational bottlenecks with accountability Own trackers, SOPs, escalations, and operational dashboards Drive reporting on execution metrics and unlock areas for improvement. What you’ll need 2–4 years of experience in operations or program management Strong process orientation and love for structured, checklist-driven execution High responsiveness, follow-through, and a “nothing slips” mindset Comfortable using tools like Google Sheets, Slack, Zoom, Automation Tools etc Ability to handle multiple parallel executions per day without delays or misses. Strong written and verbal communication for internal coordination. Bonus: Experience in managing recurring user-facing operations at scale Why this role is exciting Be the operations owner of revenue functions in the company Work closely with cross-functional teams and leadership on daily execution Build and scale internal processes that power thousands of user touch points Join a fast-moving team obsessed with impact, execution, and growth Show more Show less

Role Summary As a Product Analyst II, you’ll play a pivotal role in transforming data into actionable insights to drive product decisions. You will partner closely with product managers, engineers, and designers to inform roadmap priorities, improve user experience, and measure product success. This role is ideal for someone with 2–4 years of analytics experience looking to grow into a senior analytics or product domain . Responsibilities Product Insight & Strategy Conduct cohort analysis, funnel analytics, and broader product analytics to deeply understand user behavior, engagement patterns, and drop-off points. Collaborate with Product Managers to define success metrics for new and existing features. Perform exploratory deep-dives and structured analysis to identify user pain points and product opportunities. Generate data-driven hypotheses and insights that inform product direction. Experimentation & Impact Measurement Design and analyze A/B tests and other experiments to evaluate feature changes and drive continuous improvement. Own test tracking plans and ensure proper event instrumentation. Self-Serve Analytics & Reporting Build and maintain dashboards and data visualizations to empower teams with real-time insights. Define and maintain scalable data frameworks and ensure consistent metrics across tools. Cross-Functional Collaboration Translate business questions into structured analyses and communicate findings with clarity. Work with data engineering to maintain data integrity and ensure availability of key metrics. Qualifications 2–4 years of experience in product or business analytics, preferably in high-growth tech or consumer companies. Hands-on experience with Experimentation (design, execution, and analysis) Understanding of statistical concepts (e.g., hypothesis testing, confidence intervals). Strong understanding of clickstream data, mobile/web app analytics, and behavioral tracking tools. Advanced proficiency in SQL and experience working with large datasets. Strong knowledge of data visualization tools such as Tableau, Looker, or Metabase. Strong communication skills with the ability to influence product and business decisions through data. Comfortable working cross-functionally and driving multiple priorities in a fast-paced environment independently. Bonus/Preferred: Experience with tools like Amplitude, Mixpanel, or Segment. Working knowledge of Python or R for advanced EDA. Exposure to data infrastructure or data pipeline concepts. Domain experience in consumer tech, or health-tech. Show more Show less

Role Overview We’re looking for a Growth Manage r who can take complete ownership of our growth engine — from getting users to discover us, to converting them into paying customers, and keeping them engaged long-term. This role is for someone who understands how to turn levers, run fast experiments, and scale what works .You’ll work closely with marketing, product, content, and data teams to find growth bottlenecks and break through them. If you think in funnels, test hypotheses like a scientist, and obsess over numbers, this is for you . Key Responsibilites Build & Run the Growth Engine Spot the biggest drop-offs or growth levers and fix or scale them fast. Own the entire growth funnel — from lead to conversion to repeat usage. Design and run experiments across different channels. Drive Revenue Optimize for business outcomes — increase revenue. Improve attendance rates, reduce drop-offs, and increase repeat purchases. Work closely with product and sales to make sure leads convert and stay. Deeply Understand the User Analyze user journeys and behavior to understand where people drop off and why Run experiments that personalize the experience based on user segments. Talk to users when needed — not just rely on dashboards. Work Cross-Functionally to Scale Wins Collaborate with content, tech, and data teams to build what’s needed. Share learnings openly and build processes that scale across regions and campaigns. Stay hands-on and move quickly — no waiting for perfect conditions. Who You Are 3–6 years of experience in growth, marketing, or product (preferably at a fast-paced startup) You’ve owned growth metrics before, not just executed tasks. Comfortable with numbers — you can look at data and know what to do next. Not afraid to try things, fail fast, learn, and move forward. You care about impact, speed, and outcomes — not just tasks or meetings. Show more Show less

About Us: Founded in 2021, Sugarfit provides a “Personalized evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors,Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioral health advice. We are backed by Cure.fit,Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. Position Overview: The Category Executive will be responsible for overseeing all aspects of category management within the e-commerce business for Sugar.fit, focusing on both quick commerce & D2C Platform. The ideal candidate will possess a strong background in Q-comm, E-comm or D2C companies and have experience scaling businesses on similar platforms. The role will have an 80% emphasis on Q-comm and 20% on D2C. Note : Immediate joiners or 30 days notice period max Key Responsibilities: 1. Develop and implement strategies to drive growth and maximize revenue on platforms like Zepto, Swiggy, Blinkit, Flipkart Minutes, BigBasketNow and other new retail platforms. 2. Plan and execute category levers including pricingstrategies, discounts, and advertising to boost visibility and sales. 3. Monitor customer reviews and feedback to continuously improve product offerings and customer satisfaction. 4. Drive new user acquisition and optimize user retention strategies to grow the customer base. 5. Building strong relationships with platform category & marketing leaders to ensure long-term optimal support and collaboration. 6. Oversee the entire product catalog, listings, communication and funnel management for all foods and device products. 7. Analyze sales data, market trends, and competitor activity to identify opportunities for growth and areas for improvement. 8. Collaborate with the supply chain team to ensure adequate stock levels and manage inventory efficiently across all platforms. Qualifications: 1. 4+ years experience in managing and scaling brands on major Q-commerce or E-commerce platforms. 2. Proficiency in Q-commerce analytics tools and platforms. 3. Energy and drive to succeed in a fast-paced environment. 4. Creativity to identify new initiatives. 5. Experience in high-growth startups is a plus. 6. MBA preferred, but not mandatory. 7. Strong analytical skills with the ability to interpret data and make data-driven decisions. Location: Bangalore | Work from Office Designation: Category Manager Role: Category Manager | Sugar.fit’s Foods & Devices Business Show more Show less

We are looking for Sales Counsellors! Job Profile: Inside Sales Counsellor - Working Days: 6 days a week - Start Date: Immediate - Language Known: Malayalam or Marathi and English - Location: HSR Layout, Bangalore, Karnataka Join SugarFit, established in 2021, providing a personalized approach to Type 2 and Pre-Diabetes Reversal & management. Backed by Cure.fit, Tanglin Venture Partners, and Endiya Partners with $20M+ funding. Responsibilities: - Engage with customers, offer product details, aid in purchases, and ensure a positive shopping journey. - Source sales opportunities, handle leads via calls and emails. - Achieve sales targets, foster client relationships, manage office operations, and inventory. - Maintain high energy levels throughout. Requirements: - Excellent listening and presentation skills. - Strong multitasking abilities and time management. - Willingness to work in rotational shifts. - Immediate joiners preferred. Shift: 9 hours shift | 6 days a week. Perks and benefits: CultFit Gym Membership Pass Health Insurance Show more Show less

Company Overview: Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We are seeking Operations Manager to join our team and play a crucial role in supporting our high-distress diabetes patients. Responsibilities: - Design, implement and improvise process improvement and cost optimization initiatives. - Analyze diverse data around delivery partner behavior and plan process and system improvement initiatives. - As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . - Coordinate with agencies and ensure that the right resources are assigned to get the work done on time. - Coordinate communication and foster teamwork between all the project stakeholders. - Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. - Engage, interact and build professional relationships with the design professionals, vendors and clients while simultaneously directing the installation team to safely execute the work according to the design plan. - Work closely with respective functional teams to ensure a high standard of execution and customer experience. An ideal candidate would have: - B.Tech / B.E degree/MBA from a reputed institution. - 4-8 years of experience in Operations Management (or) Consulting. - Penchant for problem solving and a track record of having put processes in place to sustainably solve problems. - Ability to thrive in a constantly changing environment. - Excellent interpersonal skills and ability to influence senior management. Following are some Good-to-Have skills: - Relevant work experience in the past (Supply Chain, Customer Service). - Strong analytical skills Show more Show less

Customer Support - Team Lead Budget - Upto 6 LPA Location - HSR Layout, Bangalore, On- Site Company Overview: Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We are seeking a dedicated CS Lead to join our team and play a crucial role in supporting our team. Hiring for one of the fastest growing client in D2C space. - As a Customer Experience Lead, you will play a crucial role in enhancing the overall experience of customers with our company's products or services. - Your responsibilities will encompass understanding customer needs, improving customer interaction, developing strategies, training teams, managing feedback and complaints, monitoring performance metrics, collaborating across departments, and staying updated with industry trends. Key Responsibilities : - Understanding Customer Needs: Conducting surveys, gathering feedback, and analyzing customer behavior to understand their needs and preferences. - Improving Customer Interaction: Ensuring all touchpoints in the customer journey are efficient, friendly, and effective, from initial contact through after-sales support. - Developing Customer Experience Strategies: Creating and implementing strategies to improve customer satisfaction, loyalty, and retention. - Training and Guiding Teams: Training staff in customer service excellence and guiding them in adopting a customer-first approach. - Managing Feedback and Complaints: Handling customer complaints and feedback, turning negative experiences into positive ones. - Monitoring Performance Metrics: Tracking performance indicators like customer satisfaction scores, churn rates, and Net Promoter Scores to gauge the effectiveness of customer experience strategies. - Collaborating Across Departments: Working with marketing, sales, product development, and other departments to ensure a consistent and positive customer experience. - Keeping Up with Trends: Staying informed about the latest trends in customer service and technology to continually innovate and improve the customer experience. Qualifications and Skills: - Bachelor's degree in Business Administration, Marketing, or related field (preferred). - Proven experience in a customer-facing role or customer experience management. - Excellent communication and interpersonal skills. - Strong analytical skills to interpret customer feedback and performance metrics. - Ability to lead and motivate teams towards delivering exceptional customer service. - Proficiency in customer relationship management (CRM) software and other relevant tools. - Flexibility to adapt to changing priorities and fast-paced environments. - A passion for understanding customer needs and exceeding their expectations. Overall Role: This role is pivotal in building a strong customer base and maintaining a positive brand reputation by ensuring every interaction with customers is memorable, efficient, and reflects the values of the company. The Customer Experience Manager serves as the advocate for the customer within the organization, driving initiatives to continuously enhance the overall customer experience and drive business growth. Show more Show less

About: Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. Role Overview As the Manager - Analytics , you will lead data-driven initiatives to support business decision-making and drive growth. You will be responsible for developing analytical frameworks, delivering actionable insights, and managing data projects across teams. This role requires strong technical expertise, leadership skills, and the ability to translate complex data into strategic recommendations. Key Responsibilities Data Strategy & Analysis Develop and implement analytics strategies that align with business objectives. Analyze large datasets to uncover insights that drive decision-making and optimize performance. Create dashboards, reports, and data models to monitor key business metrics .Business Insights & Decision Support Provide actionable insights through data visualization and storytelling. Collaborate with leadership to identify business challenges and deliver data-driven solutions. Conduct deep-dive analyses to support growth, marketing, product, and operational strategies Cross-functional Collaboration Partner with product, marketing, sales, and operations teams to support data-driven initiatives. Collaborate with engineering and data teams to ensure data quality and integrity. Translate business requirements into technical solutions for analytics projects. .Team Leadership & Project Management Lead, mentor, and develop a team of analysts, fostering a culture of data-driven thinking. Manage multiple projects simultaneously, ensuring timely and high-quality deliverables. Stay updated on industry trends and best practices in data analytics and visualization tools. . Qualifications 3+ years of experience in data analytics, business intelligence, or a related field, with at least 2 years in a leadership role. Proficiency in analytical tools such as SQL, Python, R, Tableau, Power BI, or equivalent. Strong knowledge of statistical analysis, data modeling, and visualization techniques. Excellent problem-solving skills with the ability to translate complex data into actionable insights Strong leadership, communication, and stakeholder management abilities. Show more Show less

Founded in 2021, Sugarfit, is a collective of passionate pioneers, united by a singular vision: to tackle diabetes through evidence-based approaches and personalized metabolic care. Think of us as architects of holistic wellness. Our Personalized evidence-based path to Type 2 and Pre-Diabetes Reversal & management focuses on sustainably getting your blood sugar levels under normal range (HbA1c below 6.5%) and helping you maintain that for the long term by gradually reducing and eventually eliminating reliance on active medications. Fueled by $11 million in Series A funding from renowned investors like Cure.fit, Tanglin Venture Partners, Endiya Partners, and MassMutual Ventures, we're on a mission to transform how people manage their health. Basic Expectations- Language Fluency: Kannada, Marathi and Malayalam Expected Timings: 6 days a week ( Rotational shifts- Morning and Evening ) Remote Position (Can apply anywhere from India) Experience: Health Coach, At least 1+ years of experience. Date of Joining: 01st July 2025 Number of Openings - 9(Kannada - 3, Marathi - 3 and Malayalam -1 ) Key KRAs/KPIs: ● Assess nutritional needs using relevant tools and protocols to create a unique user need profile from the program. ●Create and customize dietary, fitness and wellness plans for patients under the chronic care program ● Educate, counsel and motivate patients on necessary lifestyle changes involved in the diabetes management journey. ● Personalize the treatment plans as per patient preferences and realistic achievement of goals using a holistic approach. ● Ensure a high touch connect with the patient through chat / video / audio call to handhold and ensure patient goal achievement ● Provide diabetes education to users / family members and community outreach. ● Strong understanding of data based nutrition and lifestyle management using devices such as CGM, glucometers and other relevant equipment. ● High Customer Rating Show more Show less

Founded in 2021, Sugarfit, is a collective of passionate pioneers, united by a singular vision: to tackle diabetes through evidence-based approaches and personalized metabolic care. Think of us as architects of holistic wellness. Our Personalized evidence-based path to Type 2 and Pre-Diabetes Reversal & management focuses on sustainably getting your blood sugar levels under normal range (HbA1c below 6.5%) and helping you maintain that for the long term by gradually reducing and eventually eliminating reliance on active medications. Fueled by $11 million in Series A funding from renowned investors like Cure.fit, Tanglin Venture Partners, Endiya Partners, and MassMutual Ventures, we're on a mission to transform how people manage their health. Basic Expectations- Language Fluency: Kannada, Marathi and Malayalam Expected Timings: 6 days a week ( Rotational shifts- Morning and Evening ) Remote Position (Can apply anywhere from India) Experience: Health Coach, At least 1+ years of experience. Date of Joining: 01st July 2025 Number of Openings - 9(Kannada - 3, Marathi - 3 and Malayalam -1 ) Key KRAs/KPIs: ● Assess nutritional needs using relevant tools and protocols to create a unique user need profile from the program. ●Create and customize dietary, fitness and wellness plans for patients under the chronic care program ● Educate, counsel and motivate patients on necessary lifestyle changes involved in the diabetes management journey. ● Personalize the treatment plans as per patient preferences and realistic achievement of goals using a holistic approach. ● Ensure a high touch connect with the patient through chat / video / audio call to handhold and ensure patient goal achievement ● Provide diabetes education to users / family members and community outreach. ● Strong understanding of data based nutrition and lifestyle management using devices such as CGM, glucometers and other relevant equipment. ● High Customer Rating Show more Show less

Customer Support - Team Lead Budget - Upto 6 LPA Location - HSR Layout, Bangalore, On- Site Company Overview: Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We are seeking a dedicated CS Lead to join our team and play a crucial role in supporting our team. Hiring for one of the fastest growing client in D2C space. - As a Customer Experience Lead, you will play a crucial role in enhancing the overall experience of customers with our company's products or services. - Your responsibilities will encompass understanding customer needs, improving customer interaction, developing strategies, training teams, managing feedback and complaints, monitoring performance metrics, collaborating across departments, and staying updated with industry trends. Key Responsibilities : - Understanding Customer Needs: Conducting surveys, gathering feedback, and analyzing customer behavior to understand their needs and preferences. - Improving Customer Interaction: Ensuring all touchpoints in the customer journey are efficient, friendly, and effective, from initial contact through after-sales support. - Developing Customer Experience Strategies: Creating and implementing strategies to improve customer satisfaction, loyalty, and retention. - Training and Guiding Teams: Training staff in customer service excellence and guiding them in adopting a customer-first approach. - Managing Feedback and Complaints: Handling customer complaints and feedback, turning negative experiences into positive ones. - Monitoring Performance Metrics: Tracking performance indicators like customer satisfaction scores, churn rates, and Net Promoter Scores to gauge the effectiveness of customer experience strategies. - Collaborating Across Departments: Working with marketing, sales, product development, and other departments to ensure a consistent and positive customer experience. - Keeping Up with Trends: Staying informed about the latest trends in customer service and technology to continually innovate and improve the customer experience. Qualifications and Skills: - Bachelor's degree in Business Administration, Marketing, or related field (preferred). - Proven experience in a customer-facing role or customer experience management. - Excellent communication and interpersonal skills. - Strong analytical skills to interpret customer feedback and performance metrics. - Ability to lead and motivate teams towards delivering exceptional customer service. - Proficiency in customer relationship management (CRM) software and other relevant tools. - Flexibility to adapt to changing priorities and fast-paced environments. - A passion for understanding customer needs and exceeding their expectations. Overall Role: This role is pivotal in building a strong customer base and maintaining a positive brand reputation by ensuring every interaction with customers is memorable, efficient, and reflects the values of the company. The Customer Experience Manager serves as the advocate for the customer within the organization, driving initiatives to continuously enhance the overall customer experience and drive business growth. Show more Show less

Company :- Sugarfit Profile :- Customer Support Associate Experience :- atleast 1 year in Customer Support dept. Salary:- Upto 4.5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) About Sugarfit- Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We at Sugarfit, looking to hire Customer Support for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About the Job Responsibilities- Customer Interaction: • Respond to customer inquiries via phone, email, and chat promptly and professionally. • Provide accurate information and solutions to customer issues. • Handle and resolve customer complaints effectively. • Identify and assess customers’ needs to achieve satisfaction. • Share customer feedback and suggestions with the team for continuous improvement. • Escalate unresolved issues to the appropriate internal teams as needed. • Keeping customers updated on the latest products to increase sales. • Expanding the customer base by upselling and cross-selling. • Knowing your competition and strategizing accordingly. • Inbound / Outbound Calling Experience • Experience in handling high volume tickets. • Ready to work on flexible timings. Qualifications- • Excellent interpersonal and communication skills. • Minimum 1 year of experience in Customer Support • A bachelor’s degree in administration or a related field. • A team player with leadership skills. Work Timings 9 hours shift | 6 days working with rotational 1 day week off 7am to 4:pm and 12:00pm to 9:00pm Show more Show less

About Sugar.fit Founded in 2021, Sugarfit, is a collective of passionate pioneers, united by a singular vision: to tackle diabetes through evidence-based approaches and personalized metabolic care. Think of us as architects of holistic wellness. Our Personalized evidence-based path to Type 2 and Pre-Diabetes Reversal & management focuses on sustainably getting your blood sugar levels under normal range (HbA1c below 6.5%) and helping you maintain that for the long term by gradually reducing and eventually eliminating reliance on active medications. Fueled by $11 million in Series A funding from renowned investors like Cure.fit, Tanglin Venture Partners, Endiya Partners, and MassMutual Ventures, we're on a mission to transform how people manage their health Role: Marketplaces Ads Manager | Sugar.fit’s Foods & Devices Business We are looking for a Marketplaces Ads Manager to strategize, execute, and optimise advertising campaigns across Amazon, Zepto, Blinkit, Swiggy Instamart, Flipkart etc. to help scale our Foods and Devices vertical frugally. Responsibilities will include: 1) Campaign Strategy & Execution : Develop and implement advertising strategies tailored to each marketplace platform, including Amazon Advertising, Zepto Ads, and others. This involves setting clear objectives, defining target audiences, and selecting appropriate ad formats. 2) Budget Management : Allocate and manage advertising budgets effectively across campaigns to maximize ROI. Monitor spending to ensure campaigns stay within budget constraints. 3) Performance Optimization : Regularly analyze campaign performance metrics such as click-through rates (CTR), conversion rates, and cost per acquisition (CPA). Adjust strategies and tactics based on data insights to improve outcomes. 4) Collaboration & Stakeholder Management : Work closely with cross-functional teams, including sales, product, and creative departments, to align advertising efforts with overall business objectives. Maintain effective communication with internal and external stakeholders to ensure campaign success. 5) Market Research & Trend Analysis : Stay updated on industry trends, competitor activities, and platform algorithm changes. Conduct market research to identify new opportunities and refine targeting strategies. 6) Reporting & Insights : Prepare regular reports on campaign performance, providing actionable insights and recommendations for improvement. Present findings to senior management and other stakeholders. The right candidate for this role should preferably have: 1) Experience : Minimum of 3–4 years in digital advertising, with a focus on platforms like Amazon. Any exposure to Quick Commerce Ad platforms(Zepto, Instamart & Blinkit) would be preferred along with Amazon. 2) Technical Proficiency : Expertise in using advertising platforms such as Amazon Advertising Console, Helium10, Crebero, Jungle Scout, and analytics tools like Google Analytics. 3) Analytical Skills : Strong ability to interpret data, identify trends, and make data-driven decisions to optimize campaign performance. 4) Communication Skills : Excellent verbal and written communication abilities to collaborate with teams and present findings effectively. 5) Creative Thinking : Ability to develop compelling ad creatives and innovative strategies that resonate with target audiences. 6) Educational Background : A bachelor's degree in Marketing, Advertising, or a related field is typically preferred. Show more Show less

About Us: Founded in 2021, Sugarfit provides a “Personalized evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors,Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioral health advice. We are backed by Cure.fit,Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. Position Overview: The Category Executive will be responsible for overseeing all aspects of category management within the e-commerce business for Sugar.fit, focusing on both quick commerce & D2C Platform. The ideal candidate will possess a strong background in Q-comm, E-comm or D2C companies and have experience scaling businesses on similar platforms. The role will have an 80% emphasis on Q-comm and 20% on D2C. Note : Immediate joiners or 30 days notice period max Key Responsibilities: 1. Develop and implement strategies to drive growth and maximize revenue on platforms like Zepto, Swiggy, Blinkit, Flipkart Minutes, BigBasketNow and other new retail platforms. 2. Plan and execute category levers including pricingstrategies, discounts, and advertising to boost visibility and sales. 3. Monitor customer reviews and feedback to continuously improve product offerings and customer satisfaction. 4. Drive new user acquisition and optimize user retention strategies to grow the customer base. 5. Building strong relationships with platform category & marketing leaders to ensure long-term optimal support and collaboration. 6. Oversee the entire product catalog, listings, communication and funnel management for all foods and device products. 7. Analyze sales data, market trends, and competitor activity to identify opportunities for growth and areas for improvement. 8. Collaborate with the supply chain team to ensure adequate stock levels and manage inventory efficiently across all platforms. Qualifications: 1. 4+ years experience in managing and scaling brands on major Q-commerce or E-commerce platforms. 2. Proficiency in Q-commerce analytics tools and platforms. 3. Energy and drive to succeed in a fast-paced environment. 4. Creativity to identify new initiatives. 5. Experience in high-growth startups is a plus. 6. MBA preferred, but not mandatory. 7. Strong analytical skills with the ability to interpret data and make data-driven decisions. Location: Bangalore | Work from Office Designation: Category Manager Role: Category Manager | Sugar.fit’s Foods & Devices Business Show more Show less

Product Analyst - II Onsite || Bangalore, Karnataka || Immediate Joiner Role Summary As a Product Analyst II, you’ll play a pivotal role in transforming data into actionable insights to drive product decisions. You will partner closely with product managers, engineers, and designers to inform roadmap priorities, improve user experience, and measure product success. This role is ideal for someone with 2–4 years of analytics experience looking to grow into a senior analytics or product domain. Responsibilities Product Insight & Strategy Conduct cohort analysis, funnel analytics, and broader product analytics to deeply understand user behavior, engagement patterns, and drop-off points. Collaborate with Product Managers to define success metrics for new and existing features. Perform exploratory deep-dives and structured analysis to identify user pain points and product opportunities. Generate data-driven hypotheses and insights that inform product direction. Experimentation & Impact Measurement Design and analyze A/B tests and other experiments to evaluate feature changes and drive continuous improvement. Own test tracking plans and ensure proper event instrumentation. Self-Serve Analytics & Reporting Build and maintain dashboards and data visualizations to empower teams with real-time insights. Define and maintain scalable data frameworks and ensure consistent metrics across tools. Cross-Functional Collaboration Translate business questions into structured analyses and communicate findings with clarity. Work with data engineering to maintain data integrity and ensure availability of key metrics. Qualifications 2–4 years of experience in product or business analytics, preferably in high-growth tech or consumer companies. Hands-on experience with Experimentation (design, execution, and analysis) Understanding of statistical concepts (e.g., hypothesis testing, confidence intervals. Strong understanding of clickstream data, mobile/web app analytics, and behavioral tracking tools. Advanced proficiency in SQL and experience working with large datasets. Strong knowledge of data visualization tools such as Tableau, Looker, or Metabase. Strong communication skills with the ability to influence product and business decisions through data Comfortable working cross-functionally and driving multiple priorities in a fast-paced environment independently. Bonus/Preferred Experience with tools like Amplitude, Mixpanel, or Segment. Working knowledge of Python or R for advanced EDA. Exposure to data infrastructure or data pipeline concepts. Domain experience in consumer tech, or health-tech. Show more Show less

We are looking for Sales Counsellors! Job Profile: Inside Sales Counsellor - Working Days: 6 days a week - Start Date: 26th June,2025 - Language Known: Malayalam or Marathi and English - Location: Remote - Work From Home Join SugarFit, established in 2021, providing a personalized approach to Type 2 and Pre-Diabetes Reversal & management. Backed by Cure.fit, Tanglin Venture Partners, and Endiya Partners with $20M+ funding. Responsibilities: - Engage with customers, offer product details, aid in purchases, and ensure a positive shopping journey. - Source sales opportunities, handle leads via calls and emails. - Achieve sales targets, foster client relationships, manage office operations, and inventory. - Maintain high energy levels throughout. Requirements: - Excellent listening and presentation skills. - Strong multitasking abilities and time management. - Willingness to work in rotational shifts. - Immediate joiners preferred. Shift: 9 hours shift | 6 days a week. Perks and benefits: CultFit Gym Membership Pass Health Insurance

Customer Support - Team Lead Budget - Upto 6 LPA Location - HSR Layout, Bangalore, On- Site Company Overview: Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We are seeking a dedicated CS Lead to join our team and play a crucial role in supporting our team. Hiring for one of the fastest growing client in D2C space. - As a Customer Experience Lead, you will play a crucial role in enhancing the overall experience of customers with our company's products or services. - Your responsibilities will encompass understanding customer needs, improving customer interaction, developing strategies, training teams, managing feedback and complaints, monitoring performance metrics, collaborating across departments, and staying updated with industry trends. Key Responsibilities : - Understanding Customer Needs: Conducting surveys, gathering feedback, and analyzing customer behavior to understand their needs and preferences. - Improving Customer Interaction: Ensuring all touchpoints in the customer journey are efficient, friendly, and effective, from initial contact through after-sales support. - Developing Customer Experience Strategies: Creating and implementing strategies to improve customer satisfaction, loyalty, and retention. - Training and Guiding Teams: Training staff in customer service excellence and guiding them in adopting a customer-first approach. - Managing Feedback and Complaints: Handling customer complaints and feedback, turning negative experiences into positive ones. - Monitoring Performance Metrics: Tracking performance indicators like customer satisfaction scores, churn rates, and Net Promoter Scores to gauge the effectiveness of customer experience strategies. - Collaborating Across Departments: Working with marketing, sales, product development, and other departments to ensure a consistent and positive customer experience. - Keeping Up with Trends: Staying informed about the latest trends in customer service and technology to continually innovate and improve the customer experience. Qualifications and Skills: - Bachelor's degree in Business Administration, Marketing, or related field (preferred). - Proven experience in a customer-facing role or customer experience management. - Excellent communication and interpersonal skills. - Strong analytical skills to interpret customer feedback and performance metrics. - Ability to lead and motivate teams towards delivering exceptional customer service. - Proficiency in customer relationship management (CRM) software and other relevant tools. - Flexibility to adapt to changing priorities and fast-paced environments. - A passion for understanding customer needs and exceeding their expectations. Overall Role: This role is pivotal in building a strong customer base and maintaining a positive brand reputation by ensuring every interaction with customers is memorable, efficient, and reflects the values of the company. The Customer Experience Manager serves as the advocate for the customer within the organization, driving initiatives to continuously enhance the overall customer experience and drive business growth.

About Sugarfit Sugarfit is a health-tech company focused on empowering individuals to manage their health, specifically targeting diabetes and lifestyle-related health conditions. With our innovative products and personalized health solutions, we aim to provide a holistic approach to wellness that combines technology, expert guidance, and lifestyle changes. We’re on a mission to transform health outcomes through prevention and better management. Location: Bangalore | Work from Office Designation: Junior Category Manager Preference would be given to immediate joiners Budget : 10lpa Role: Junior Category Manager | Sugar.fit’s Foods & Devices Business Role Overview: We are seeking a results-driven professional to lead growth across platforms like Zepto, Swiggy, Blinkit, Flipkart Minutes, and BigBasket Now. The role involves owning category performance, executing pricing and marketing levers, managing product listings and inventory, and building strong relationships with platform teams. Ideal candidates will have experience scaling brands on e-commerce/Q-commerce platforms, strong analytical skills, and the agility to thrive in a fast-paced, high-growth environment. Let me know if you need it adjusted for a JD or LinkedIn post! Responsibilities will include: 1. Develop and implement strategies to drive growth and maximize revenue on platforms like Zepto, Swiggy, Blinkit, Flipkart Minutes, BigBasketNow and other new retail platforms. 2. Plan and execute category levers including pricing strategies, discounts, and advertising to boost visibility and sales. 3. Monitor customer reviews and feedback to continuously improve product offerings and customer satisfaction. 4. Drive new user acquisition and optimize user retention strategies to grow the customer base. 5. Building strong relationships with platform category & marketing leaders to ensure long-term optimal support and collaboration. 6. Oversee the entire product catalog, listings, communication and funnel management for all foods and device products. 7. Analyze sales data, market trends, and competitor activity to identify opportunities for growth and areas for improvement. 8. Collaborate with the supply chain team to ensure adequate stock levels and manage inventory efficiently across all platforms. The right candidate for this role should preferably have: 1. 2+ years experience in managing and scaling brands on major Q-commerce or E-commerce platforms. 2. Proficiency in Q-commerce analytics tools and platforms. 3. Energy and drive to succeed in a fast-paced environment. 4. Creativity to identify new initiatives. 5. Experience in high-growth startups is a plus. 6. MBA preferred, but not mandatory. 7. Strong analytical skills with the ability to interpret data and make data-driven decisions.