Primary Job Title: Machine Learning Engineer Industry & Sector: Travel & Tourism — Digital travel services and tours operations building data-driven products for itinerary personalization, demand forecasting, dynamic pricing, and customer retention. We operate a remote-first engineering team focused on production ML solutions that directly impact conversion, yield management, and traveler experience. About The Opportunity We are hiring a Machine Learning Engineer to design, build, and deploy ML systems that improve pricing accuracy, predict demand, and power personalized recommendations across our booking and operations platforms. This remote role (India) is ideal for engineers who bridge research and production, enjoy cross-functional collaboration, and care about measurable business outcomes in a fast-moving travel-tech environment. Role & Responsibilities Design and implement end-to-end ML solutions for forecasting, personalization, and anomaly detection—data ingestion to model deployment and monitoring. Develop robust feature engineering pipelines and train models using Python and modern ML frameworks (PyTorch/TensorFlow). Deploy models to production with containerized services, CI/CD pipelines, and orchestration for scalable inference (Docker, Kubernetes or cloud managed services). Collaborate with product, data, and backend teams to integrate ML outputs into booking flows, pricing engines, and recommendation surfaces. Establish evaluation metrics, run A/B tests, and set up monitoring/alerting for model performance and data drift. Document best practices, participate in code reviews, and mentor junior engineers on ML engineering and MLOps standards. Skills & Qualifications Must-Have 3+ years of hands-on experience building and deploying ML models in production using Python and PyTorch or TensorFlow. Strong experience in feature engineering, time-series forecasting or recommender systems, and practical model evaluation. Familiarity with cloud platforms (AWS/GCP/Azure), containerization (Docker) and CI/CD for ML workflows. Solid SQL skills and experience working with large datasets; good software-engineering practices (Git, automated tests). Preferred Experience with MLOps tools (MLflow,Seldon,TFX) and model monitoring/dataset-drift tooling. Domain experience in travel/tourism: dynamic pricing, demand forecasting, personalization or related systems. Benefits & Culture Highlights Remote-first role with flexible working hours and a high-autonomy engineering culture. Opportunity to impact core revenue streams—work closely with product and commercial teams to ship measurable results. Learning & development support, regular cross-functional collaboration, and a focus on pragmatic, production-ready ML. We seek a pragmatic ML engineer who can turn data into production impact—if you enjoy building reliable ML products that move business metrics and thrive in a remote, fast-paced environment, we want to hear from you. Skills: data,learning,ml
About The Opportunity We operate in the Travel & Tourism sectorspecialising in tours, reservations and travel services for domestic and international travellers. This is a fully remote, customer-facing role supporting guest enquiries via email and live chat across booking, itinerary and post-booking lifecycle. Primary Title: Customer Support Executive (Email & Chat) Role & Responsibilities Respond promptly and professionally to customer enquiries via email and live chathandle booking requests, itinerary changes, cancellations, refunds and pre-travel guidance. Use the CRM/ticketing system to create, update and close tickets accurately; maintain clear case notes and enforce SLA targets and quality standards. Resolve routine issues end-to-end and escalate complex cases to operations or team leads with clear context and recommended actions. Follow templates and tone guidelines while personalising messages to boost CSAT and first-contact resolution on written channels. Monitor chat queues and email SLAs, manage workload across multiple conversations, and prioritise high-impact requests during peak periods. Collaborate with reservations, ops and sales teams to coordinate bookings, confirm supplier details, and feed process improvement insights to reduce recurring tickets. Skills & Qualifications Must-Have 13 years of hands-on email & live chat customer support experience (BPO, travel, e-commerce, or hospitality preferred). Excellent written English with strong grammar, clarity and empathy; proven ability to communicate complex booking details in writing. Comfortable using CRM/ticketing platforms (Zendesk, Freshdesk, HubSpot or equivalent) and managing multiple chats concurrently. Demonstrable experience meeting SLAs and KPIs (response time, resolution time, CSAT); disciplined about documentation and follow-ups. Reliable remote-work setup (high-speed internet, quiet workspace) and ability to work flexible shifts to cover business hours across India. Preferred Prior experience in travel reservations, ticketing or working with GDS (Amadeus, Sabre, Galileo) or OTA booking platforms. Familiarity with templates, macros and canned responses; basic Excel/Google Sheets skills for reporting and trend analysis. Multilingual skills (Hindi, regional languages or other global languages) to support diverse customer bases. Benefits & Culture Highlights Fully remote role with flexible shift options and supportive onboarding/training for travel domain knowledge. Performance-linked incentives, skill-upgrading opportunities, and clear career paths into senior support or operations roles. Friendly, collaborative team culture focused on customer experience, continuous improvement and recognition for high performers. To apply, highlight your email/chat support experience, relevant CRM tools used, and any travel-industry exposure. We seek reliable, written-communication experts who thrive in a fast-paced remote environment and deliver exceptional customer experiences. Skills: email,chat,customer Show more Show less
Primary Title: Junior Accountant About The Opportunity We operate in the Travel & Tourism services sectorproviding domestic and international tour packages, ticketing, and vendor-managed travel solutions. This is a fully remote accounting role based in India, ideal for candidates who want hands-on bookkeeping and compliance experience in a fast-moving service business. About The Employer You will join Niharika Tours And Travels' finance team, supporting day-to-day accounting, GST compliance, vendor settlements and month-end reporting for travel operations. Role & Responsibilities Maintain day-to-day books: record invoices, receipts, vendor bills and customer payments in the accounting system (Tally/QuickBooks/Zoho). Manage accounts payable and accounts receivable workflowsprepare invoices, follow up on collections, and process vendor payments. Perform regular bank reconciliations and ledger reconciliations; investigate and resolve discrepancies promptly. Support month-end close: prepare journal entries, accruals, expense allocations and basic reconciled trial balances. Assist with GST invoicing, return preparation and coordination with tax consultants for filings. Maintain travel-specific accounting recordscommissions, ticketing transactions, advances and vendor settlementsand provide support for audits. Skills & Qualifications Must-Have 13 years of accounting/bookkeeping experience, preferably in travel, hospitality or services. Proficiency with Tally ERP, QuickBooks or Zoho Books and familiarity with cloud accounting workflows. Strong MS Excel skills (VLOOKUP, pivot tables, formulas) and attention to numerical accuracy. Basic knowledge of GST invoicing and compliance procedures. Organised, deadline-driven with clear written and verbal communication for remote collaboration. Preferred B.Com or Diploma in Accounting/Finance and/or certification in bookkeeping. Experience with automated bookkeeping tools, cloud collaboration (Google Workspace) or ERP exposure. Benefits & Culture Highlights Fully remote position with flexible working hourswork-from-home across India. Hands-on exposure to travel industry accounting, vendor management and compliance. Small, collaborative finance team with opportunities for training and growth. This Junior Accountant role is keyword-optimised for remote accounting jobs in India (Remote Junior Accountant, Travel industry accountant, GST compliance, Tally/QuickBooks, bookkeeping). Skills: accounting,compliance,finance Show more Show less
We are seeking a responsible Lab Assistant to join our team and contribute to various laboratory tasks. Your role will involve performing sampling, testing, measuring, recording, and analyzing in collaboration with the rest of the lab team. The ideal candidate will have prior experience working in a laboratory environment and a strong commitment to accuracy to ensure the extraction of reliable and valid results. You will be responsible for following established protocols, maintaining meticulous records, and upholding safety guidelines. Your attention to detail and ability to work effectively within a team will be essential in ensuring the smooth operation of our lab and the production of high-quality data. Responsibilities Perform laboratory tests including pre- and post-analytic phases Prepare samples/specimens Produce accurate and reliable data and interpret results Follow methodologies in carrying routine tasks Research relevant topics and gather information/data Adhere to correct procedures, policies and health/safety guidelines Keep abreast of all industry developments and best practices Document all activities, record results and insert/retrieve data Maintain work area and equipment Provide administrative assistance Requirements And Skills Proven working experience as a Lab Assistant Familiarity with automated laboratory equipment Computer literacy and experience with Laboratory Information Systems Accuracy and close attention to detail Strong analytical judgement Current licence or relevant certification BS degree in Medical Technology, Biology or related field Skills: administrative assistance,computer literacy,administrative
Primary job title: Assistant Manager - Travel Operations About The Opportunity A fast-moving company in the travel & tourism sector, specialising in end-to-end tour packaging, reservations, and travel logistics for domestic and international customers. We deliver high-touch travel experiences across leisure, corporate, and group segments by combining strong supplier relationships with operational excellence and responsive customer service. We are hiring a Junior Assistant Manager (Remote, India) to own day-to-day booking operations, customer communication, vendor coordination, and process improvements that keep bookings accurate, on-time, and profitable. Role & Responsibilities Manage end-to-end booking operations: create and confirm itineraries, reservations, ticketing, and travel documentation for domestic and international clients. Respond to customer enquiries and post-booking changes—provide timely quotes, amendments, cancellations, and refunds while meeting SLA targets. Coordinate with hotels, airlines, ground transport, and third-party vendors to secure rates, confirm inventory, and resolve operational issues. Maintain accurate CRM and reservation records (PNRs, invoices, payment reconciliations) and ensure data integrity across systems. Support process improvements and automation initiatives—identify recurring issues, propose fixes, and help implement best practices for bookings and documentation. Coach and assist junior agents; escalate complex cases to senior operations and ensure smooth handoffs for high-touch client accounts. Skills & Qualifications Must-Have 2+ years experience in travel/tour operations, reservations, or ticketing (agency or OTA environment). Practical experience with GDS (Amadeus, Sabre) or major OTA booking platforms and PNR management. Strong customer-service orientation, excellent English communication skills, and proven problem-solving under pressure. Preferred Bachelor's degree in Travel & Tourism, Hospitality, Business, or related field. Experience with corporate travel, MICE, or packaged tours, and familiarity with BSP and supplier invoicing. Proficiency in MS Excel, CRM tools, and remote collaboration platforms (Slack/Teams/Zoom). Benefits & Culture Highlights Remote-first role (India) with flexible working hours and performance-based incentives. Clear career path into senior operations and management roles; training and upskilling support. Employee travel discounts, collaborative team culture, and focus on operational excellence. Keywords: Travel operations, reservations, ticketing, GDS, itinerary planning, customer service, remote job India, booking management, vendor coordination. Skills: customer,management,operations
We are seeking a responsible Lab Assistant to join our team and contribute to various laboratory tasks. Your role will involve performing sampling, testing, measuring, recording, and analyzing in collaboration with the rest of the lab team. The ideal candidate will have prior experience working in a laboratory environment and a strong commitment to accuracy to ensure the extraction of reliable and valid results. You will be responsible for following established protocols, maintaining meticulous records, and upholding safety guidelines. Your attention to detail and ability to work effectively within a team will be essential in ensuring the smooth operation of our lab and the production of high-quality data. Responsibilities Perform laboratory tests including pre- and post-analytic phases Prepare samples/specimens Produce accurate and reliable data and interpret results Follow methodologies in carrying routine tasks Research relevant topics and gather information/data Adhere to correct procedures, policies and health/safety guidelines Keep abreast of all industry developments and best practices Document all activities, record results and insert/retrieve data Maintain work area and equipment Provide administrative assistance Requirements And Skills Proven working experience as a Lab Assistant Familiarity with automated laboratory equipment Computer literacy and experience with Laboratory Information Systems Accuracy and close attention to detail Strong analytical judgement Current licence or relevant certification BS degree in Medical Technology, Biology or related field Skills: administrative assistance,computer literacy,administrative Show more Show less
About The Opportunity A role within the Travel & Tourism sector supporting passenger health screening, diagnostics coordination and partner laboratory networks. The position supports remote laboratory operations, test logistics, quality assurance and timely reporting for travel-related diagnostic services across India. Primary Job Title: Laboratory Technician (Laboratory Technician is the standardized, high-performing title for this role) Role & Responsibilities Coordinate end-to-end sample logistics and tracking for travel-related diagnostic tests (sample collection scheduling, courier coordination, chain-of-custody documentation). Receive, verify and process incoming lab data and reports into the Laboratory Information System (LIS); ensure accurate, time-bound reporting to customers and operations teams. Perform or supervise routine laboratory tasks remotely (data validation, test triage, result flagging) and liaise with partner labs for discrepant or urgent cases. Implement and monitor quality control procedures and standard operating procedures (SOPs) to maintain test accuracy and regulatory compliance. Communicate with customers, travel coordinators and field collection teams to resolve queries, escalate critical results and support certification documentation for travel clearance. Maintain meticulous electronic records, generate dashboards/reports on turnaround time (TAT), test volumes and quality metrics to drive continuous improvement. Skills & Qualifications Must-Have Diploma / BSc in Medical Laboratory Technology, Life Sciences or equivalent with 1–3 years’ lab experience (diagnostic laboratories preferred). Hands-on experience with Laboratory Information Systems (LIS) or strong exposure to lab data entry, sample tracking and reporting workflows. Solid understanding of specimen handling, chain-of-custody, RT-PCR/rapid diagnostic test processes and quality control principles. Preferred Experience supporting travel-related testing programs (COVID/RT‑PCR certifications) or working with external sample collection vendors and couriers. Familiarity with ISO 15189, NABL/CLIA-style accreditation requirements and basic phlebotomy skills. Strong communication skills, comfort working remotely, and proficiency with Excel / basic dashboarding tools. Benefits & Culture Highlights Fully remote role with flexible hours to manage pan-India coordination and real-time reporting. Opportunity to work at the intersection of health diagnostics and travel services—impacting safe travel and public health compliance. Supportive operations team, clear SOP-driven processes and exposure to quality & compliance practices for career growth. How to Apply : Candidates based in India with relevant laboratory experience and strong remote coordination skills are encouraged to apply. Include a brief summary of your LIS experience and any travel/diagnostic program exposure in your application. Skills: data,health,operations
Machine Learning Engineer (Mechanical Systems) A role within the Travel & Transportation sector focused on fleet operations, vehicle reliability, and operational efficiency. The position combines mechanical engineering expertise with applied machine learning to deliver predictive-maintenance, telematics analytics, and optimization solutions for vehicle fleets and ground operations. Fully remote opportunity based in India supporting product and operations teams to reduce downtime, cut costs, and improve passenger experience through data-driven engineering. Role & Responsibilities Design and implement end-to-end ML solutions for fleet telematics and condition-based monitoring—data ingestion ➜ feature engineering ➜ model training ➜ deployment. Analyze sensor and vehicle telemetry (accelerometers, vibration, temperature, CAN/OBD-II) to build anomaly-detection and predictive-maintenance models that reduce unscheduled downtime. Work with mechanical engineering data (vibration signatures, thermodynamics metrics, component wear patterns) to translate physics insights into robust ML features and digital twins. Deploy and maintain production models using MLOps best practices: CI/CD pipelines, model versioning, monitoring, and automated retraining triggers. Collaborate with operations, field engineers, and product managers to prioritize use-cases, validate models in real environments, and close the loop with feedback data. Create documentation, run knowledge transfers, and establish testing/validation protocols for ML-driven mechanical diagnostics. Skills & Qualifications Must-Have Bachelor's degree in Mechanical Engineering, Mechatronics, Computer Science, or equivalent practical experience. 3+ years experience building ML models for time-series or sensor data using Python and libraries such as scikit-learn, pandas, NumPy. Hands-on experience with signal processing, feature extraction from vibration/telemetry, and anomaly-detection techniques. Proven experience deploying models to production (containerisation, REST APIs, cloud or edge inference) and familiarity with MLOps workflows. Practical mechanical engineering knowledge—failure modes, vibration analysis, basic CAD interpretation—that enables cross-functional collaboration with field teams. Strong version control (Git), unit testing, and data quality/ETL skills; comfortable with SQL and time-series databases. Preferred Experience with deep-learning frameworks (TensorFlow or PyTorch) for sequence models or 1D convolutional architectures. Exposure to telematics platforms, CAN/OBD-II data, MQTT, and IoT ingestion pipelines. Familiarity with cloud platforms (AWS/GCP/Azure), Docker/Kubernetes, and monitoring tools (Prometheus/Grafana). Benefits & Culture Highlights Fully remote role with flexible hours to support distributed teams across India. Hands-on ownership of high-impact projects that directly reduce fleet costs and improve service reliability. Collaborative environment bridging field engineering and data science—opportunities for cross-skilling and mentorship. To apply: send a concise CV and portfolio or links to relevant projects demonstrating sensor-data ML, predictive-maintenance, or deployed ML systems. Candidates who can show real-world impact (downtime reduction, false-positive reduction, cost savings) will be prioritized. Skills: machine learning,learning,maintenance
About The Opportunity A fast-moving business in the Travel & Tourism sector providing domestic and international ticketing, tour packages, and corporate travel services. The finance function operates as a remote-first hub that supports agents, suppliers and corporate clients across India. We are hiring an Accounts Manager (primary title: Accounts Manager) to run end-to-end accounting operations remotely—ensuring accurate books, timely vendor & client billing, statutory compliance, and dependable financial reporting for leadership. Role & Responsibilities Manage day-to-day accounting: post journals, maintain ledgers, and ensure accurate books of accounts for multiple business verticals. Handle accounts payable and receivable—raise invoices, chase collections, process supplier payments, and reconcile outstanding balances. Perform month-end and quarter-end close activities—prepare P&L, balance sheet schedules, and simple cash-flow statements for management review. Execute bank reconciliations, vendor & client statement reconciliations; resolve discrepancies and follow up to close aged items. Ensure GST, TDS and other statutory compliances are filed accurately and on time; coordinate with external CA/tax advisors as required. Standardise accounting processes, maintain audit trails, and support external/internal audits with timely documentation. Skills & Qualifications Must-Have Diploma/Graduate in Commerce, Finance, or equivalent with 2+ years in accounts (travel industry experience preferred). Hands-on experience with Tally ERP / QuickBooks / Xero or similar accounting software and strong MS Excel skills (VLOOKUP, Pivot tables). Proven ability in AP/AR, invoicing, bank reconciliations and month-end close processes. Working knowledge of GST, TDS, and basic statutory filing processes in India. Strong communication skills, vendor management experience, and ability to work independently in a remote setup. Preferred Experience in travel & tourism accounting (ticketing commissions, supplier settlements) and familiarity with multi-currency transactions. Exposure to payroll processing, simple MIS reporting, and working with external auditors/chartered accountants. Benefits & Culture Highlights Fully remote role with flexible hours—work-from-home friendly and outcomes-driven performance metrics. Opportunity to own end-to-end accounting processes, streamline operations, and influence finance policy in a growing travel business. Supportive team culture with periodic training, external CA collaboration, and clear growth paths for high performers. Keywords: Accounts Manager, Account Assistant, GST compliance, Tally ERP, invoicing, bank reconciliation, accounts payable, accounts receivable, financial reporting, remote work, travel industry. Skills: bank reconciliation,accounting,invoicing
About The Opportunity We operate in the travel & tourism sector—delivering tours, travel logistics, holiday packages and corporate travel services across India and internationally. This is a fully remote HR role supporting distributed teams and field staff across multiple states. Primary title: Human Resources Manager (best-performing standardized title) Role & Responsibilities Own end-to-end recruitment: define job specs, source candidates, manage ATS, conduct interviews and close offers for operations, sales and back-office roles across India. Design and run onboarding and offboarding processes to ensure smooth new-hire assimilation and compliant separation workflows. Manage employee relations: act as HR point of contact, investigate issues, resolve conflicts and implement corrective action while preserving morale. Ensure statutory compliance and payroll accuracy: coordinate with payroll providers, prepare PF/ESI/TDS documentation and maintain employee records per Indian labour laws. Drive performance management: administer appraisals, track KPIs, support managers on goal-setting and development plans. Partner with leadership to implement HR policies, remote-work guidelines, L&D initiatives and culture-building activities that support retention. Skills & Qualifications Must-Have 3+ years of hands-on HR experience in operations-driven or services companies, ideally with travel/tourism exposure. Proven experience in recruitment, onboarding, employee relations and payroll/statutory compliance (India). Familiarity with an HRIS or ATS (Zoho Recruit/Workday/GreytHR or similar) and Microsoft/Google workspace tools. Strong communication, stakeholder management and problem-solving skills; ability to work autonomously in a remote setup. Preferred Bachelor's degree in HR, Business Administration or related field and exposure to L&D/training design. Experience supporting geographically distributed workforces and managing vendor relationships for payroll or compliance. Benefits & Culture Highlights Flexible remote-first environment with occasional field visits or regional meetups. Opportunities to shape HR processes in a growing travel services business and to upskill across HR functions. Collaborative, results-focused culture that values initiative and employee wellbeing. How to apply: Submit your CV highlighting relevant HR accomplishments, examples of recruitment and compliance handling, and your preferred remote working setup. We prioritise candidates who can show measurable impact in hiring, retention or process improvements. Skills: travel,employee relations,compliance,recruitment
Primary job title: Assistant Manager - Travel Operations About The Opportunity A fast-moving company in the travel & tourism sector, specialising in end-to-end tour packaging, reservations, and travel logistics for domestic and international customers. We deliver high-touch travel experiences across leisure, corporate, and group segments by combining strong supplier relationships with operational excellence and responsive customer service. We are hiring a Junior Assistant Manager (Remote, India) to own day-to-day booking operations, customer communication, vendor coordination, and process improvements that keep bookings accurate, on-time, and profitable. Role & Responsibilities Manage end-to-end booking operations: create and confirm itineraries, reservations, ticketing, and travel documentation for domestic and international clients. Respond to customer enquiries and post-booking changesprovide timely quotes, amendments, cancellations, and refunds while meeting SLA targets. Coordinate with hotels, airlines, ground transport, and third-party vendors to secure rates, confirm inventory, and resolve operational issues. Maintain accurate CRM and reservation records (PNRs, invoices, payment reconciliations) and ensure data integrity across systems. Support process improvements and automation initiativesidentify recurring issues, propose fixes, and help implement best practices for bookings and documentation. Coach and assist junior agents; escalate complex cases to senior operations and ensure smooth handoffs for high-touch client accounts. Skills & Qualifications Must-Have 2+ years experience in travel/tour operations, reservations, or ticketing (agency or OTA environment). Practical experience with GDS (Amadeus, Sabre) or major OTA booking platforms and PNR management. Strong customer-service orientation, excellent English communication skills, and proven problem-solving under pressure. Preferred Bachelor&aposs degree in Travel & Tourism, Hospitality, Business, or related field. Experience with corporate travel, MICE, or packaged tours, and familiarity with BSP and supplier invoicing. Proficiency in MS Excel, CRM tools, and remote collaboration platforms (Slack/Teams/Zoom). Benefits & Culture Highlights Remote-first role (India) with flexible working hours and performance-based incentives. Clear career path into senior operations and management roles; training and upskilling support. Employee travel discounts, collaborative team culture, and focus on operational excellence. Keywords: Travel operations, reservations, ticketing, GDS, itinerary planning, customer service, remote job India, booking management, vendor coordination. Skills: customer,management,operations Show more Show less
About The Opportunity We operate in the Travel & Tourism sectorspecialising in tours, reservations and travel services for domestic and international travellers. This is a fully remote, customer-facing role supporting guest enquiries via email and live chat across booking, itinerary and post-booking lifecycle. Primary Title: Customer Support Executive (Email & Chat) Role & Responsibilities Respond promptly and professionally to customer enquiries via email and live chathandle booking requests, itinerary changes, cancellations, refunds and pre-travel guidance. Use the CRM/ticketing system to create, update and close tickets accurately; maintain clear case notes and enforce SLA targets and quality standards. Resolve routine issues end-to-end and escalate complex cases to operations or team leads with clear context and recommended actions. Follow templates and tone guidelines while personalising messages to boost CSAT and first-contact resolution on written channels. Monitor chat queues and email SLAs, manage workload across multiple conversations, and prioritise high-impact requests during peak periods. Collaborate with reservations, ops and sales teams to coordinate bookings, confirm supplier details, and feed process improvement insights to reduce recurring tickets. Skills & Qualifications Must-Have 13 years of hands-on email & live chat customer support experience (BPO, travel, e-commerce, or hospitality preferred). Excellent written English with strong grammar, clarity and empathy; proven ability to communicate complex booking details in writing. Comfortable using CRM/ticketing platforms (Zendesk, Freshdesk, HubSpot or equivalent) and managing multiple chats concurrently. Demonstrable experience meeting SLAs and KPIs (response time, resolution time, CSAT); disciplined about documentation and follow-ups. Reliable remote-work setup (high-speed internet, quiet workspace) and ability to work flexible shifts to cover business hours across India. Preferred Prior experience in travel reservations, ticketing or working with GDS (Amadeus, Sabre, Galileo) or OTA booking platforms. Familiarity with templates, macros and canned responses; basic Excel/Google Sheets skills for reporting and trend analysis. Multilingual skills (Hindi, regional languages or other global languages) to support diverse customer bases. Benefits & Culture Highlights Fully remote role with flexible shift options and supportive onboarding/training for travel domain knowledge. Performance-linked incentives, skill-upgrading opportunities, and clear career paths into senior support or operations roles. Friendly, collaborative team culture focused on customer experience, continuous improvement and recognition for high performers. To apply, highlight your email/chat support experience, relevant CRM tools used, and any travel-industry exposure. We seek reliable, written-communication experts who thrive in a fast-paced remote environment and deliver exceptional customer experiences. Skills: email,chat,customer