Junior Assistant Manager

About The Opportunity

• Manage end-to-end booking operations: create and confirm itineraries, reservations, ticketing, and travel documentation for domestic and international clients.
• Respond to customer enquiries and post-booking changes—provide timely quotes, amendments, cancellations, and refunds while meeting SLA targets.
• Coordinate with hotels, airlines, ground transport, and third-party vendors to secure rates, confirm inventory, and resolve operational issues.
• Maintain accurate CRM and reservation records (PNRs, invoices, payment reconciliations) and ensure data integrity across systems.
• Support process improvements and automation initiatives—identify recurring issues, propose fixes, and help implement best practices for bookings and documentation.
• Coach and assist junior agents; escalate complex cases to senior operations and ensure smooth handoffs for high-touch client accounts.
  

Skills & Qualifications

Must-Have

• 2+ years experience in travel/tour operations, reservations, or ticketing (agency or OTA environment).
• Practical experience with GDS (Amadeus, Sabre) or major OTA booking platforms and PNR management.
• Strong customer-service orientation, excellent English communication skills, and proven problem-solving under pressure.
  

Preferred

• Bachelor's degree in Travel & Tourism, Hospitality, Business, or related field.
• Experience with corporate travel, MICE, or packaged tours, and familiarity with BSP and supplier invoicing.
• Proficiency in MS Excel, CRM tools, and remote collaboration platforms (Slack/Teams/Zoom).
  

• Remote-first role (India) with flexible working hours and performance-based incentives.
• Clear career path into senior operations and management roles; training and upskilling support.
• Employee travel discounts, collaborative team culture, and focus on operational excellence.